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The BMW Store
Cincinnati, OH
1,658 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,658 reviews
June 07, 2012
This is the type of an experience that every prospective buyer should have. It was about getting to know your customer. By getting to know your customer Jay was able to connect personally and professionally buyer should have. It was about getting to know your customer. By getting to know your customer Jay was able to connect personally and professionally. We talked about everything as well as my desire to purchase a Mini. As he found out more about my expectations, he was able to change the Mini model to the one that offered me the comfort and performance that would make me a satisfied long term customer. Great Car, Great Experience. ray sabbatine lexington, ky More
by sabbatine
Employees Worked With
Jay Sofranec
June 07, 2012
Very friendly, knowledgeable, and well-informed sales personnel; excellent facilities; good inventory. This dealer is oriented toward matching the customer with the vehicle best suited to them. MINI is personnel; excellent facilities; good inventory. This dealer is oriented toward matching the customer with the vehicle best suited to them. MINI is an outstanding automobile, and the parent company, BMW, is unsurpassed in quality and engineering for automobiles marketed to the general public. I have been a customer since 1988 and have owned two BMWs and two MINIs. I have no plans to change direction in the future. Curt Ellison More
by Curt Ellison
Employees Worked With
Jay Sofranec, Sales; Michael Ingram, Sales Manager
June 06, 2012
Great experience for me. The BMW store staff showed a great deal of professionalism and capability. When discussions on the various financial trade-in, pricing, etc came up, the sales manager I worked w great deal of professionalism and capability. When discussions on the various financial trade-in, pricing, etc came up, the sales manager I worked with was very competent and quick to understand all aspects of the discussion. Product pricing was good and very appropriate for the value provided. More
by coonsgm
Employees Worked With
Darrin Penrod
June 05, 2012
Everything was great!! My salesman was a pleasure to work with! And I LOVE my new car! I will certainly recommend the Cincinnati BMW store!!! work with! And I LOVE my new car! I will certainly recommend the Cincinnati BMW store!!! More
by bmknip
Employees Worked With
Eric Dannenfelser
June 05, 2012
Whitney was great to work with. She was very knowledgeable and helpful. I will definatley tell my family and friends who may be looking for a new car. knowledgeable and helpful. I will definatley tell my family and friends who may be looking for a new car. More
by michelledeaton
Employees Worked With
Whitney Lott
June 01, 2012
This was our first experience with BMW Cinci and we were very pleased with their customer service. I would definitely use them again and would recommend them to others. very pleased with their customer service. I would definitely use them again and would recommend them to others. More
by johnslaug
Employees Worked With
Darrin Penrod
May 29, 2012
Darrin was a pleasure to work with. He was very quick to respond to my email questions with the information I was looking for. Overall I had a great experience dealing with Darrin and the BMW store. respond to my email questions with the information I was looking for. Overall I had a great experience dealing with Darrin and the BMW store. More
by bobcatindy
Employees Worked With
Darrin Penrod
May 25, 2012
My wife and I had an amazing experience when we purchased our BMW 5 Series from Darrin at the BMW of Cincinnati. Darrin and the rest of the staff we very professional and made us feel very comfortable. We di our BMW 5 Series from Darrin at the BMW of Cincinnati. Darrin and the rest of the staff we very professional and made us feel very comfortable. We did not feel pressured to buy a car they wanted us to buy, rather Darrin helped us find a car that we felt very comfortable purchasing. We are very loyal customers and plan on buying cars from Darrin at BMW of Cincinnati for a very long time. He will definitely get a strong recommendation from my wife and I for anyone in the market. Thanks again! More
by dsiskowic
Employees Worked With
Darrin Penrod
May 23, 2012
Customer service, friendliness and price good my husband bought a car too! We were pleased with the knowledge and efficiency of all involved. I drove my car home that day' bought a car too! We were pleased with the knowledge and efficiency of all involved. I drove my car home that day' More
by Number17
Employees Worked With
Darrin Penrod
April 01, 2012
All of my research led me to the X3. All of my friend's recommendations led me to the BMWStore and Ed Besl specifically to purchase one. So I did. Unfortunately, my car had one of those 1 in a million recommendations led me to the BMWStore and Ed Besl specifically to purchase one. So I did. Unfortunately, my car had one of those 1 in a million gremlins. The BMWStore did everything to attempt to fix it and provide me alternative transportation. Its a very long story with too many details to recount here. At the end of the process however, which was completely painless, I was even happier that I purchased an X3 and ecstatic that I purchased it from Ed Besl and Ric Koresky. (and to top it off Ric bought us an order of sushi at the Embers the night we resolved everything to celebrate!) The car is a dream and Ed and Ric (and Dan Grey) were wonderful. The BMW brand promised me the ULTIMATE DRIVING EXPERIENCE - Ed, Rik, and Dan delivered on that promise. More
by paulandjeanie
