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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
675 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 675 reviews

May 20, 2026

They didn't told when you use credit card it will charge 3% fee at the beginning. I haven't bring other form of payment at all. More

by 1stopshopping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simon
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May 20, 2026 -

The Ford Store San Leandro responded

Hi, thank you for your feedback. We apologize for the frustration regarding the credit card fee communication. We understand how important transparency is, and we’ll make sure our team does a better job explaining payment options and any associated fees upfront moving forward. We truly appreciate you bringing this to our attention and giving us the opportunity to improve. Paige Nash jnash@sanleandroford.com 510-347-4174

May 18, 2026

Service Writer was thorough and efficient. All staff very polite to me, offering help if I needed it. More

by sheila
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
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May 18, 2026 -

The Ford Store San Leandro responded

Thank you for letting us know your service visit went smoothly and that scheduling was effortless. We’re pleased the work was completed when promised. We appreciate you trusting our service department. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

May 17, 2026

Smooth visit. Billy Severs makes my life easier to get service done. The appointment was easy to schedule and the work was completed when promised. Couldn't ask fo More

by Bill Light
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
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May 18, 2026 -

The Ford Store San Leandro responded

Thank you for letting us know your Ford F-350 service visit went smoothly and that scheduling was effortless. We’re pleased the work was completed when promised. We appreciate you trusting our service department. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

May 15, 2026

Jesus and his team were accommodating and I was able to know the cost before starting work on my car. They're friendly and efficient More

by cruz.aprilj
Recommend Dealer
Yes
Employees Worked With
Jesus
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May 18, 2026 -

The Ford Store San Leandro responded

Delighted to hear our team provided clear pricing and prompt service for your Ford Mustang. We’re glad you felt informed before work began. Thank you for sharing your experience. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

May 14, 2026

Do not make me write 15 words for a xxxxx rating. This is stupid. Ok? Did not like you filling my tires to 80 lbs when it says right in the tire to inflate to 65 cold. I Am not draining air to make More

by medicmorrissey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy. Jesus
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May 15, 2026 -

The Ford Store San Leandro responded

Thank you for sharing your experience with us! truly appreciate your feedback. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

May 11, 2026

Fairly good communication, great valet service Owen accommodated my needs to get both vehicles serviced and swapped so I didn't have to make time to take them in More

by soldfamily
Recommend Dealer
Yes
Employees Worked With
Owen
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May 14, 2026 -

The Ford Store San Leandro responded

We appreciate the 5-star review. We’re pleased our valet service and clear communication handled both your vehicles, including your Ford Explorer, so you didn’t have to carve out extra time. Thanks for trusting our team with your service needs. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

May 10, 2026

They messed up my van on a recall and couldn’t fix it , they’re a nightmare More

by alejando.ovbie65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simon
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May 10, 2026 -

The Ford Store San Leandro responded

Hello Alejandro, We’re very sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we aim to provide our customers. We would appreciate the opportunity to learn more about what happened and see if there is anything we can do to help make this right. Please feel free to contact me directly at 510-347-4174 or by email at jnash@sanleandroford.com so we can discuss this further and work toward a resolution. – Paige Nash Client Experience Manager The Ford Store San Leandro⁠�

May 08, 2026

Very user friendly and pleasant and helpful Great services like pickup and return Washed my car More

by dmorrisdec51
Recommend Dealer
Yes
Employees Worked With
Owen
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May 11, 2026 -

The Ford Store San Leandro responded

It’s great to hear our pickup and return service streamlined your visit and that your Ford Escape looked spotless afterward. Thank you for sharing how the process felt user-friendly and pleasant. We look forward to assisting you again. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

May 08, 2026

Jesus was excellent informing me the amount of time it would take to define and resolve the issue and kept me up to date. All went well with your service department. More

by matt270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
May 11, 2026 -

The Ford Store San Leandro responded

We’re delighted our service team clearly communicated timing and kept you informed during your Ford C-Max Hybrid visit. It’s great to know everything went smoothly. Thank you for the five-star rating. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

May 07, 2026

I had difficulty getting a return call to schedule a time to pick up my truck after the service work was done. Otherwise, happy with the work. More

by jenny.olivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
May 11, 2026 -

The Ford Store San Leandro responded

We are so glad that we had the opportunity to work with you, Jenny, and we appreciate your feedback. We look forward to continuing to serve you in the future! Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro

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