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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.1
384 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 384 reviews

July 20, 2024

Billy from service was great. Updated me all the time while my new car was in service. More

by v8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy, Paul and Tom
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Jul 21, 2024 -

The Ford Store San Leandro responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro ! Hamid Seifi Internet Director hseifi@sanleandroford.com

Helpful
July 19, 2024

They told me it will be only a couple of hours but they kept my car 7 hours just for an oil change! More

by gestabok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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Helpful
July 14, 2024

Disorganized. No shared communication between staff. Waiting waiting waiting each time you communicate for the latest staff member to reinvestigate your services More

by dr.logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too many!
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Jul 18, 2024 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

Helpful
July 12, 2024

I have been having a few issues with my new Mustang MachE, thankfully my Service Advisor Owen has been exceptional. He is very professional. He knows how to communicate with his service tech’s and is e More

by patrick96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen, Paul
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Jul 14, 2024 -

The Ford Store San Leandro responded

Thank you for choosing The Ford Store San Leandro . Your feedback and rating mean a lot to us. I am glad Owen has been able to help, and we hope to see you again! Hamid Seifi Internet Director hseifi@sanleandroford.com

Helpful
July 12, 2024

Poor communication and poor attention to detail. Does not listen to problem or try very hard to confirm it. I have to take tech on a drive and highlight what is obvious to him when he's next to me. More

by Ford Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Pate
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Jul 14, 2024 -

The Ford Store San Leandro responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

Helpful
July 11, 2024

Came from F150 frm Winters To 2003 WinStar Drove it to 2022 My Machine told me that is it for it Get something As you moved E14tn xx. to they So I have had Good Luck More

by tdillon641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not get there Names
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Jul 11, 2024 -

The Ford Store San Leandro responded

Thank you for choosing The Ford Store San Leandro . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Hamid Seifi Internet Director hseifi@sanleandroford.com

Helpful
July 10, 2024

Willie our service writer was nice and professional! He answered all our questions and returned all our phone calls in a timely manner! More

by Mollymagic2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Report | Print
Jul 10, 2024 -

The Ford Store San Leandro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro . Hamid Seifi Internet Director hseifi@sanleandroford.com

Helpful
July 10, 2024

My experience with Ford could have been better due to my not finding my supporting warrenty for parts and labor. I hope this will improve with time. Thank you for servicing my vehicle. More

by kennethd987654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen
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Jul 10, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your experience. If you would like to discuss your visit further, Kenneth, please contact us at your convenience. Hamid Seifi Internet Director hseifi@sanleandroford.com

Helpful
July 08, 2024

My car has been in the shop back and forth for the 4. Time same problem and they can’t figure it out. Works for 2 weeks and it’s having problems again. Electrical problem not resolved More

by kikalopez84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Report | Print
Jul 11, 2024 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

Helpful
July 08, 2024

I alway get great service from the employees at the ford store thank you everyone More

by Bsevers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
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Jul 08, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

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