The Ford Store San Leandro

Internet Sales Manager , Danny Gol, made the sales experience easy and pleasurable. He listened to me and assisted with getting the extra features I wanted. I also appreciat , Danny Gol, made the sales experience easy and pleasurable. He listened to me and assisted with getting the extra features I wanted. I also appreciated his communication in letting me know the status of my new 2019 Ford F-150 during the manufacture and delivery process. I would recommend him to my friends and family. More

Zero stars- Worst dealership Back in July 2018 took our vehicle there for a general service and mentioned an issue with my AC that had occurred the day before taking it. They did Back in July 2018 took our vehicle there for a general service and mentioned an issue with my AC that had occurred the day before taking it. They did the service as well as changing an ambient temperature sensor, which apparently was the cause of my AC not working. When I picked up my vehicle I noticed a weird noise and it was driving funny. As soon as I got to work I called the service advisor. I also did the remote start feature as I walk to my car after work so the car will be cooled off since it came with the remote start feature with temperature control. The feature was no longer working. When I got home my husband noticed a bolt was in the front tire that evening. And on the service invoice it was listed that there was a nail in the front tire and they failed to mention it to me and denied that it happened there. That was the noise I heard and that was why it wasn't driving smoothly. Service advisor did not get back to my after a few attempts the following day I called the dealer and he ended up texting me back telling me to bring it back in the next day. They lied to me and told me that they did a software update and the feature was removed from my car and that the feature was never on my car to begin with. I bought my vehicle brand new from them and that was one of the features that got us to buy it. I ended up going as far as reporting it to the State of CA, Department of Consumer Affairs- Bureau of Automotive Repair. They arranged for Serramonte Ford to look at it and they fixed the issue. And they in did in fact say our vehicle did come with that fearure and there was never an update on our software. This was just one of several issues we have had there. I also saw the list of complaints this dealership has. I can't believe how they are not held accountable and how they are still in business. Nobody takes it as far as we did to complain to the state level but it ended up working out because our car now functions how it did when we first bought it. More

Great service team The service team was quite helpful, and the courtesy shuttle was very timely; the only issue I had was that I had an appointment which did not seem to The service team was quite helpful, and the courtesy shuttle was very timely; the only issue I had was that I had an appointment which did not seem to make it around to everyone involved. I had received confirmation/reminder emails regarding the appointment, when I arrived, the drive up greeter stated I was not on the appointment list and led me to the service office, the lady there seemed to immediately find my appointment and directed me to Paul (my appointment was with him), and Paul did not see my appointment either. More

Reliable Maintenance Service I brought my Ford in for regular scheduled maintenance. Ford Store always sends me an email when it is due. The agent was very friendly and profession I brought my Ford in for regular scheduled maintenance. Ford Store always sends me an email when it is due. The agent was very friendly and professional, and my car was ready on time. Ford Store is an excellent business and I have been customer of theirs ever since it opened on Marina Blvd. More

Transmission oil leak repair on waurantee Took my 2016 Escape in to the ford store on Monday morning as per my appointment. I was provided an Enterprise rental car to use for 2 days while my c Took my 2016 Escape in to the ford store on Monday morning as per my appointment. I was provided an Enterprise rental car to use for 2 days while my car was being repaired and unavailable. The next day, Tuesday afternoon, Paul my Service Advisor called and said car ready for pickup - side panel and gasket replaced. All under waurentee including car rental - thank you Ford. All persons dealt with at both Ford and Enterprise were very professional and helpful. Although my experience with Ford Store dealer was good, not happy that My 2016 Ford transmission has required rather involved oil leak repairs on 2 occasions in only 19,000 miles. What happened to”Quality is Job #1”? Driving experience with Ford Escape has been good but reliability should be better. More

Professional knowledgable sales and financial staff Excellent knowledgeable sales staff providing the best value for dollar vehicle based upon my budget requirements. Financial requirements fulfilled i Excellent knowledgeable sales staff providing the best value for dollar vehicle based upon my budget requirements. Financial requirements fulfilled in the minimum of time resulting in immediate delivery of vehicle. More

Great service from all involved My new, a few days old, 2018 Escape had trouble with the start stop, Jim Hurst my salesman made an appointment for me, the service adviser Simon Ortiz My new, a few days old, 2018 Escape had trouble with the start stop, Jim Hurst my salesman made an appointment for me, the service adviser Simon Ortiz was very helpful with getting me a loaner car, and had my Escape back with in two days, Great service More

Easy Buying Experience I needed to return my leased Lincoln and Mike took care of that for me even though the San Leandro store was no longer selling the Lincoln Brand. I bo I needed to return my leased Lincoln and Mike took care of that for me even though the San Leandro store was no longer selling the Lincoln Brand. I bought a 2018 Escape in the color and style that I had wanted. With "0" down and a monthly payment I could deal with, I was very happy with the whole experience. More

Honest, straightforward service I went in to turn in my leased vehicle and needed a new car with no money down and at a monthly payment that was no more than my previous lease paymen I went in to turn in my leased vehicle and needed a new car with no money down and at a monthly payment that was no more than my previous lease payment. Sam exceeded my expectations. I have a new lease on a 2018 Ecosport with no money down and my lease payments are less than my previous payments. This is why we keep coming back to Sam and the team at the Ford Store San Leandro. More

Quick Service Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. More