The Ford Store San Leandro

Straight forward Simple presentation of offerings, projected with honesty and sound advice which made the entire process apparently painless. Paper work to complete pu Simple presentation of offerings, projected with honesty and sound advice which made the entire process apparently painless. Paper work to complete purchase explained clearly and in adequate detail. More

Customer Service Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of du Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of during this Service Appointment. He kept us informed on the vehicles progress every day and the updates on incoming parts that were ordered for the repairs. Billy called us promptly when our vehicle was ready for pickup. This was the Best Service we have experienced from this Dealership in the past 6 years. Billy just did a Super job at taking care of our vehicle and keeping us updated on its progress. He has restored our faith in this Dealership going forward... More

Robert Cai Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with hi Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with him again. More

Great customer service Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything went well with check up. I love my explorer More

No pressure excellent service Danny made the entire process of buying our new truck effortless and we would recommend him to anyone looking to purchase a new Ford. The entire staff Danny made the entire process of buying our new truck effortless and we would recommend him to anyone looking to purchase a new Ford. The entire staff was friendly and professional. More

very nice experience Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 h Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 hours and he called within that time. Nice experience! More

Amazing David was very helpful with my lease termination process. Helped me find something that worked for me in a timely fashion. Would definitely recommend David was very helpful with my lease termination process. Helped me find something that worked for me in a timely fashion. Would definitely recommend this dealership to someone. More

Satisfied customer I gave an excellent rating because Danny Gol and Sam were very clear and straightforward. Very accommodating in the test driving. When it came to or I gave an excellent rating because Danny Gol and Sam were very clear and straightforward. Very accommodating in the test driving. When it came to ordering the exact vehicle I wanted, Danny had good suggestions in a few areas that improved my selection. More

Excellent service as always. Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina. More

Fast and friendly service. Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a la Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a later date. More