The Ford Store San Leandro

My experience was very good Staff was excellent, courteous, took info . Got car done fast. Simon took info and explain to me the cost and what was going to be done. Everything he Staff was excellent, courteous, took info . Got car done fast. Simon took info and explain to me the cost and what was going to be done. Everything he explain came out to be true-no surprises! More

Great professional service Paul is Professional in every sense of the word. Calm cool and a pleasure to deal with. He treated me like a family member. WoW Paul is Professional in every sense of the word. Calm cool and a pleasure to deal with. He treated me like a family member. WoW More

Responsive customer service throughout I initiated my search for the car on the internet. Received a quick response from the salesperson who clarified my needs. Very reasonable quote provid I initiated my search for the car on the internet. Received a quick response from the salesperson who clarified my needs. Very reasonable quote provided - at the outset, no game playing. Salesperson was reachable to me by phone and answered all my questions. Actual purchase went smoothly. Really liked the extra time spent making sure I knew how to usev5hevnew technology and syncing my phone, plus setting up the Ford app. More

Great experience buying an Escape Sam Noble was easy & straight forward to work with. Good pricing via the Costco pricing program, and then even better. Thomas and the finance team was Sam Noble was easy & straight forward to work with. Good pricing via the Costco pricing program, and then even better. Thomas and the finance team was also terrific. Highly recommend! More

Great service Bought a new Ford Fusion Energi 2019. Great service and timely communication. Highly recommended working with Sam. He’s knowledgeable about the cars a Bought a new Ford Fusion Energi 2019. Great service and timely communication. Highly recommended working with Sam. He’s knowledgeable about the cars and very helpful. More

Best Dealership Sales Experience Ever I have been a Ford Explorer customer for 15 years - solid, reliable and safe. I'd driven the new Edge a couple times when renting a car and loved th I have been a Ford Explorer customer for 15 years - solid, reliable and safe. I'd driven the new Edge a couple times when renting a car and loved the power, sleekness and overall driveability. After looking online at the Edge product line I reached out to the San Leandro Ford Store. Sales Manager Sam Noble was a total pro, helping me to find the right model to replace my '13 Explorer that had been damaged badly in an accident. We started over the phone and online, no pressure. Then, when I came in he and the lease team streamlined my experience. The Edge selected is fantastic, all the options one could ask for in the Titanium group. After a test drive, we completed the lease process smoothly - Shari was excellent. Sam then gave me a training session to go over the main features of my new Edge. So much packed into this car! It felt like I'd made a new friend in Sam and the drive home was like floating on a cloud. Love the Edge! Love the sales experience. That's the way you make customers for life. More

Amazing Billy took care of my vehicle in a timely fashion. He always makes me smile and feel comfortable. He goes above and beyond. I recommend him to my frie Billy took care of my vehicle in a timely fashion. He always makes me smile and feel comfortable. He goes above and beyond. I recommend him to my friends all the time. More

Easy & Quick Process I loved the e-mail reminder notice, ability to make the appointment online and the free carwash service. My customer rep was very professional and co I loved the e-mail reminder notice, ability to make the appointment online and the free carwash service. My customer rep was very professional and courteous. More

Customer service I was able to get an appointment within a week and dropped my car off and picked it up after work. Service Advisor Araceli Sanchez was very helpful an I was able to get an appointment within a week and dropped my car off and picked it up after work. Service Advisor Araceli Sanchez was very helpful and definitely an asset to the Ford Store. More

Great overall experience Mike our sales guy was great and easy going, willing to listen to what we wanted and made it happen. My only issues were after the sale and my car w Mike our sales guy was great and easy going, willing to listen to what we wanted and made it happen. My only issues were after the sale and my car was outside ready to leave the lot. Mike did show us the car and everything was great until I left and noticed that there was dust in areas of the car. The was and fast detail was just that, seemed like not much effort was put in by the person who did this. Since I did purchase the Cilajet, the problem was fixed since the sealant was applied inside and out so all the interior areas were nice and clean. More