The Ford Store San Leandro

I gave 2 stars because I appreciate the fact that you all kept calling me to remind me of a recall on my vehicle. The poor experience came from my car pick-up experience. I called early the morning I planned kept calling me to remind me of a recall on my vehicle. The poor experience came from my car pick-up experience. I called early the morning I planned to pick my car up. I shared that I only had a short window, my 30-minute lunch. I asked if my car could be washed, I was told yes, and there was a snide remark that she hoped it would be washed by the time I arrived hours later. I got there hours later, paid for my service as I also had an oil and coolant leak. As I waited outside in the cold for my car, both my daughter and I noticed that the left bottom corner of my license plate was bent up and sticking out. We could both see that from afar. A service tech got in my car and disappeared. We went back inside to ask where he went, as we thought he was driving the car to us. After waiting some time we were informed that he took the car to be washed, something that I asked for hours in advance. When he finally pulled up with my car, it was water all over it. That's when I was informed that the wash didn't come with a dry, how sad. I asked what happened to my license plate, and I was told that it came in like that, which was a total lie. I was then directed to the manager Paul. When I showed him the license plate, I also noticed that the license plate frame that I had all these years, was also broke in half. Paul gave me Ford license plate frames, but I have a Lincoln, and the broken frame that I've had all these years said "Future Lincoln," which is where I purchased the car from. If your employees are damaging peoples cars, the least they can do is acknowledge it, and make it right, not blame the car owner. When I bring my car to a dealership for service, I'm actually trusting you with my vehicle. Clearly it's a known thing that your staff don't adhere to carwash requests, hence the snide remark from the receptionist. Please do better, customer service needs to improve drastically. More

I have dealt with this dealership for 20+ years they are top notch in my opinion. top notch in my opinion. More

Our Sales Jose was really nice guy help us get approve on that day & got the car on same day. We didn’t expect for it to happen but every thing was smooth. We got exactly what we came for. that day & got the car on same day. We didn’t expect for it to happen but every thing was smooth. We got exactly what we came for. More

I recently purchased a 2024 Ford F-150, and I couldn't be more satisfied with the experience! From start to finish, the Paige and Pedro went above and beyond to ensure a smooth, transparent, and enjoyable bu more satisfied with the experience! From start to finish, the Paige and Pedro went above and beyond to ensure a smooth, transparent, and enjoyable buying process. The moment I walked into the dealership, I was greeted with professionalism and warmth. The sales representatives were extremely knowledgeable about the F-150, answering all my questions with confidence and clarity. The test drive was a breeze, and the team made sure I was comfortable with every aspect of the truck before making my decision. They truly prioritized my satisfaction and ensured I was getting the best deal possible. Driving off the lot in my brand-new 2024 Ford F-150 was an exciting moment, made even better by the outstanding service I received. More

Owen is the reason I will bring my car back to Ford! He took time to make sure he why my car was acting up she runs so much better He took time to make sure he why my car was acting up she runs so much better More

Easy in and out process! Finished job ahead of promised time. I’ll use the this Ford store again ! Finished job ahead of promised time. I’ll use the this Ford store again ! More

Been doing business here for over 15 years. Great dealership, great people and as always a great experience. Great dealership, great people and as always a great experience. More

The service was excellent amazing Highly recommend They made everything very easy I really appreciated it They made everything very easy I really appreciated it More

Maria and Billy were great . Billy kept me informed through the whole process. The pickup and delivery was on-time. Will gladly use this team again . Billy kept me informed through the whole process. The pickup and delivery was on-time. Will gladly use this team again . More

Having placed 3 new vehicle orders from this Ford Store over the past few years and switching from one longtime auto manufacturer to Ford, the sole reason is due to the excellent treatment and service the over the past few years and switching from one longtime auto manufacturer to Ford, the sole reason is due to the excellent treatment and service they give me. They treat you with respect, and they want you fully satisfied with your purchase and service afterwards. More