The Frederick Motor Company

Great Price, Great Service, Will Be Back in the Future My husband and I were in the market for two new vehicles and were talking to a few Subaru dealerships. I worked with Roberto Lopez and I felt he was v My husband and I were in the market for two new vehicles and were talking to a few Subaru dealerships. I worked with Roberto Lopez and I felt he was very professional and not pushy. He answered all of my questions about the car, made sure I did not have any more questions and never tried to push features on me. I already new what I wanted on the car and what I didn't, so I really appreciated it. I told him what I wanted for my husbands car. Both cars we wanted were not in stock but he arranged to get both, and had both in less than a week. In addition he gave me very competitive pricing so that I did not have to go back and forth between dealerships to negotiate. In addition, my husband and I have busy schedules and were not able to get by until Monday at 7pm. That was no problem for them, Roberto and his staff made the buying process quick, painless, and exciting. Even my 11 year old son commented on how quick it was (we have done this a few times with him....). I highly recommend this dealership and especially Roberto! And for our cars- 2016 Legacy and 2016 WRX- they are AWESOME!! WE LOVE THEM! More

Walter , Walter, Walter Walter Smith could write books on customer service. He's know his product in and out. He can explain and demonstrate every part of the vehicle. We've Walter Smith could write books on customer service. He's know his product in and out. He can explain and demonstrate every part of the vehicle. We've bought three vehicles from Walter this past year, there's a reason, and it's Walter, Walter, Walter !!! More

pain free experience Was fortunate to have had Jim as my salesman. He made what can be an awful, stressful ordeal into just the opposite. Enjoyed his sense of humor, know Was fortunate to have had Jim as my salesman. He made what can be an awful, stressful ordeal into just the opposite. Enjoyed his sense of humor, knowledge of the products on his lot, and friendly demeanor. Would certainly make a purchase from this dealership again, whether new or used. More

Made a new car buying experience enjoyable! I came to the Subaru dealership braced for the stereotypical, cheesy, stress-inducing salesman. Instead, I got quick, efficient, and amiable service! I came to the Subaru dealership braced for the stereotypical, cheesy, stress-inducing salesman. Instead, I got quick, efficient, and amiable service! Thank you, Roberto! More

Fast, easy, professional. Went in recently to trade in my BRZ for a 16 WRX and was quickly helped and handed off to Grant. Grant asked the right questions in the right order an Went in recently to trade in my BRZ for a 16 WRX and was quickly helped and handed off to Grant. Grant asked the right questions in the right order and didn't dodge any of the hard ones. He was honest and professional and quickly understood what I wanted and what we needed to do to get it done. He wasn't pushy, didn't try to upsell me a bunch of stuff I didn't need, and picked up when I was in familiar waters so we could quickly move on. I hope he is well appreciated and compensated. You'll get the feeling that Grant is way overqualified for his floor sales position, and you'll probably be right. If the rest of the staff is like him it's no wonder they're so highly rated. More

No hassle, Straight to the point, Great price, Great deal I was in contact with several Subaru Dealerships at the time of purchase, each giving me a decent run around with the pricing of a new vehicle and t I was in contact with several Subaru Dealerships at the time of purchase, each giving me a decent run around with the pricing of a new vehicle and trade in value of my own. I was able to get in contact with Walter and he made the whole process a breeze. Very knowledgeable, was able to answer all my questions and get me in and out of the dealership in no more than 2 hours. Got a great price on my WRX and couldn't have asked for more. The financing team was straight to the point, no pressure, and quick. Thank you again for the great experience! More

Professionalism, helfulness, personal touch I visited the Frederick Motor Company today just to look at a new Subaru. In less than two hours, I test-drove a vehicle, received a fair assessment ( I visited the Frederick Motor Company today just to look at a new Subaru. In less than two hours, I test-drove a vehicle, received a fair assessment (and price) for a vehicle I traded in, and completed the financing process. Walter even walked me through the process of pairing my cell phone with the blue tooth in the car (something I would never have figured out on my own). Everyone I spoke to while at the dealership was friendly and supportive. More

Excellent buying experience Walter Smith is very easy to talk with and understands that he can provide information to help the buyer understand options. When Walter was busy, She Walter Smith is very easy to talk with and understands that he can provide information to help the buyer understand options. When Walter was busy, Sherry Ryan jumped in to help out. No pressure, no hype. A very comfortable experience with good people. The dealership people are all open and helpfull to the point that my wife, who is not sure she wants a Subaru wants to come back and check out some vehicles when she is ready. I have not used the service department yet. The customer program they have will likely get me there, even though I live 40 miles away. The dealership only needs some colorful landscape pictures or art on the walls to give the stark new facility more warmth. More

Customer for Life! Years ago, I use to jump around a lot from dealer to dealer, walking endless sales lots and trying to deal with different service stations any time I Years ago, I use to jump around a lot from dealer to dealer, walking endless sales lots and trying to deal with different service stations any time I was looking to buy or service a car. All that ended when I came across Frederick Motor Company. I no longer wander aimlessly. They have a customer for life. The service department started my experience. They were always flexible working around my stringent work hours, and helped me stay on schedule with the routine maintenance. My service adviser anticipates my needs and delivers without hesitation. When it came time to buy another vehicle, I was introduced to the sales team. They give excellent service, patiently answering questions, discussing options, and letting me test drive the same car three times without a grimace. Recently, I was in a dilemma, and needed to purchase 2 new cars - one for me and one for my daughter who was going off to college. I was really worried because I hadn't had a car payment in over 10 years (again - great service department!) much less two. So, I walked in and explained the situation. The sales team again was great. After much deliberation, going over different options and scenarios, Ric and his team came up with a solution that fit our time frame and budget, and made it happen. I'm looking forward to going back again when my other daughter goes to college next year. And, because of my long-term experience with Frederick Motor Company, my husband (who use to be a fan of the other guy) is now a die-hard Ford Fan as well. He was just perusing the lots the other day looking at the new F-150s. GO FORD!!! More

Wonderful Experience We just bought our first Subaru and we were very pleased with the welcome, service, and overall experience at Frederick Motors. Walter was extremely We just bought our first Subaru and we were very pleased with the welcome, service, and overall experience at Frederick Motors. Walter was extremely knowledgeable about the vehicle and helped us find exactly what we were looking for. Everyone we dealt with was friendly and professional. More