The Honda Superstore of Joliet - Service Center

Friendly Service Consultant Makes the Difference My Service Consultant, Vince, was key to taking my scheduled service visit from the ordinary must-do task to a friendly, relaxing visit. He was profes My Service Consultant, Vince, was key to taking my scheduled service visit from the ordinary must-do task to a friendly, relaxing visit. He was professional, knowledgeable, courteous, attentive and a very good listener. I felt very well taken care of. I wish everyone was as customer oriented as Vince. Thanks, Vince for a job well done. More

Greatest Service Ever! Oren sold me my car! He went above and beyond to find and get the car I wanted. My wants were very specific. He is the ultimate professional with g Oren sold me my car! He went above and beyond to find and get the car I wanted. My wants were very specific. He is the ultimate professional with great product knowledge and impeccable manners. Since the purchase of my new Honda Accord V-6, he has contacted me to offer his services for any number of my needs with the new car. Today, I had an error light come on. I called him, he walked me through how to fix it! Couple minutes and it was done, no trip to the service center! Offered me contact information for anytime I have a problem...he can fix it! Thank you very much Oren! More

Great Service!! My service provider Russ was excellent. Honda of Joliet has always provided a great experience for me. I was in for an A1 service for my CRV and was My service provider Russ was excellent. Honda of Joliet has always provided a great experience for me. I was in for an A1 service for my CRV and was very pleased. They honored the coupons I offered and gave my vehicle a great wash. No spots after washing!! Great job towel drying!! It's nice knowing that having my CRV serviced isn't going to be a chore. Great coffee too:-) More

Best service!!! From the moment I called Honda to make an appointment to the moment I picked up my Honda, it was a positive and professional experience. I felt that t From the moment I called Honda to make an appointment to the moment I picked up my Honda, it was a positive and professional experience. I felt that they truly valued me as a customer and cared about me. I tip my hat to their communication along the way and their positive attitude. The place is always clean and all the workers appear clean and professional. More

Great service department I had to take my CRV in for the recall service. This was my first time at this dealership and I was very impressed with the service. They took me in I had to take my CRV in for the recall service. This was my first time at this dealership and I was very impressed with the service. They took me in at the appointment time, gave me a ride to work, called to say they had to get a part and would provide a loaner. Everyone was so courteous and professional. My car was ready the next day as promised and I was in and out promptly. More

Airbag recall I took my Ridgeline in for the airbag recall. The service manager Mark was the one who greeted me and handled my paperwork. I was in and out quick. I took my Ridgeline in for the airbag recall. The service manager Mark was the one who greeted me and handled my paperwork. I was in and out quick. The had the repair done sooner than promised and they let me use a loaner free of charge. All in all very pleasant and easy to deal with. I normally service my Honda's with a smaller independent shop but I will use Honda of Joliet again. More

Superior!!!!! Stopped by Honda of Joliet today for the first service on my 2016 Honda Civic EX-T and came away very satisfied with the work done. This is not a sur Stopped by Honda of Joliet today for the first service on my 2016 Honda Civic EX-T and came away very satisfied with the work done. This is not a surprise since this is the 6th Honda we're purchased and serviced at this dealership. This dealership is just superior to others we've been to. If you're in need of a new or used Honda, stop by Honda of Joliet and I'm sure you'll have a pleasant experience like we did. Make sure you ask for Ted Turrisi. More

scheduled main. service John was most helpful with my visit. Got right in and he worked with my maint. needs for my Accord. My only disappoints were: not having a courtesy ca John was most helpful with my visit. Got right in and he worked with my maint. needs for my Accord. My only disappoints were: not having a courtesy car, and extra wait time for car being brought around from wash (forgot), extra 20 minutes. More

Very Poor Service experience Service personnel asleep at the wheel. They stare at their computers and do not greet you or even acknowledge you. Long wait to get any help. One bath Service personnel asleep at the wheel. They stare at their computers and do not greet you or even acknowledge you. Long wait to get any help. One bathroom for customer and employees to share. Employee in there for over 15 minutes as a break time while customers crossed their legs. Consierre in area was no help at all. Shuttle bus was AWOL. Had to walk. Worst service experience ever. Tatted up crew was terrible. Long wait time for a recall fix. They threaten to give your part to someone else if you do not schedule right after they call. I will buy my next new Honda from another dealershiip. More