The Sharpest Rides Denver - Service Center

K Jones was very nice and professional he gave the facts now I’m riding in my new pre owned car now I’m riding in my new pre owned car More

I dropped off my 2006 ram 2500 with them for several things being wrong with it. First off they said it would be a week. They had to change the power steering pump and the ujoints, both of which are thi things being wrong with it. First off they said it would be a week. They had to change the power steering pump and the ujoints, both of which are things that I could have done in less than a half days work. I didn’t get my truck back for two weeks. When I dropped off my truck I had told them and wrote down initially that I needed the power steering pump when they removed it because it was less than a week old and I just bought it from advanced auto. Well they ended up using it as a core and got 30. Bucks off on it for doing so… I paid well over 100. For it less than a week prior and it was faulty. When they told me that they did this, the manager that day told me he would get in touch with advanced and get me a credit for it… I even handed him my receipt and he said he would be in touch with me. 3 months later and I remembered this and never got any phone calls or anything regarding the pump… so I called them and the manager today told me that there was nothing they could do about it. They didn’t do anything that they said they would… I had to close shop for 2 weeks down time without a vehicle on a half a day job… why didn’t they just have me bring my truck in when they had a lift available for that day instead of holding my truck and waiting for a lift to come available… ? So far no good with my thoughts and feelings on the way they do business and how poorly the manager handled speaking to me regarding the issue. He acted like I shouldn’t be upset about losing over a 100 bucks on this… like it’s pocket change or something. I’m a single mother of a young child and sorry if I can’t afford to take losses like that. More

Let me tell you it was a pleasure dealing with Frankie! His customer service was out of this world and truth to be told, he turned a bad situation into a tolerable one. I appreciate Sharpiest rides and esp His customer service was out of this world and truth to be told, he turned a bad situation into a tolerable one. I appreciate Sharpiest rides and especially my friend Frankie Lee! More

Super friendly, knowledged cool xxx dude made buying a car super easy and got the best deal possible for me I would highlight recommend French to anyone looking to buy a car! car super easy and got the best deal possible for me I would highlight recommend French to anyone looking to buy a car! More

I HATE this place!! It’s been haunting me just like the lemon they sold me! I bought my car and the night I pulled out of the parking lot it broke down on the side of the road! I had to pay $100 to get a t lemon they sold me! I bought my car and the night I pulled out of the parking lot it broke down on the side of the road! I had to pay $100 to get a tow truck! Then they told me it was due to fuel pump! They serviced it did not give me a rental car. After I took my car back after 3 days! Keep in mind I had just bought it 4 day’s ago! So that’s was very FRUSTRATING! Then I notice exactly one week later my check engine light is on i get it tested at O Riley’s . Autozone and advanced auto parts they all tell me the same code P0420 I call them and tell them. They tell me they have to test it at their service center to Confirm. I bring my car back and they tell me and confirm the same code comes back they keep it for a entire week and that it’s a very expensive issue with it being now about 2 weeks of me having the car and getting this news I told them I no longer would like this car and I would like to trade unless they are able to fix this really big issue. They told me they could give not give me a courtesy vehicle they no longer do that. And this was an expensive issue so they could try and either get me a Rental car while they service it and i pay service fees! or they fix the car that’s it. I chose for them to fix the car. I go to pick up the car the “manager” RAYMUNDO ORTIZ was very rude and racial made me very uncomfortable they refused to give me a receipt! Made me sign a paper saying any other service they will charge $99 per hour. Which I felt was okay because they fixed the most important major issue so I thought.I had to leave work to go and get my car so I was on lunch it was so overwhelming the First Lady at the counter was mean to me first saying she couldn’t find my car ??? ThAtsbwhy I asked to speak with the manager raymundo ! Smh so I just left. About 2 months later I have my check engine light back on and my antifreeze is leaking I take it back just for estimate they were very rude told me they were going to need to keep it for at least 2weeks!!! I could not afford to do that. I would also have to pay the service fees ! And i could not afford to do that I have a important job to get back and fourth to and important appointments to help take my grandmother to. They could care less they then call me exactly 1 month and 2 days after I had already found another mechanic to fix my antifreeze. They tell me the bank that was going to finance me did not accept the offer??? How that was not already taken care of ??? I have no idea they then insist I bring another 3,500 for another bank to finance me or they would take my car back!!! I honestly begin to cry and explain everything that’s wrong with the car and asked to speak with the manager . I get on the line with the manager and he was nice he understood my frustration at the time.. he says I’m not sure why that happened we will take care of the car but we have to switch it to a buy her pay here in order for you to keep the car and we have to re write your contract please come back in. Desperate I go back to get another contract I scheduled the appointment for the issue with the P0420. When I arrive at my appointment they bring up the paper again saying I signed it and they are charging me for service and they need it for about 2 weeks. I could not believe I asked for the manager by name which I no longer remember 😐 but he then tells me that he cannot help me after he already told me he would take care of it ? It was Just a very horrible experience so I’m now here ! Stuck with the car and the code P0420 is effecting My car really bad! I called service today just trying to gather information about the dates and what my car was serviced for I spoke with a nice lady that answered she said that she could go back to the beginning of time says I took my car In for a fuel pump November 2017? I didn’t even own the car at that point !!!! Then the starter in September 2017? Also had not even thought about buying a car then ? So Then a Water pump March 2018 ( I have never been told anything being done to my water pump? Or needed that to be fixed ? That was the time they say they fixed the huge problem P0420? And refused to give me a receipt for! Also made a big deal and made me sign the paper thing! Then lastly a coolant leak that I refused service on! The only correct thing is the coolant leak that I refused service on? They have no record of me getting my fuel pump replaced ? Even tho THEY GAVE ME A RECEIPT THAT CLEARLY HAS THE DATE! . I calmly explained to the lady none of the info is correct she offers to get her manager! Turns out it’s RAYMUNDO he was soooo rude to me ! Told me he doesn’t care or know why the systems are wrong! And he’s not going to explain because doesn’t have to! Because he is his own manager and that he no longer wished to speak with me and was disconnecting the call! I have NEVER been treated this way it’s not fair to treat your customers this way I HATE THIS PLACE. ! I intend to do everything in my power to present my evidence and phone calls to whom ever will listen! STOP 🛑AND DO NOT PASS GO WITH THIS PLACE I BEG YOU!! More

Oscar in the service department When I got my car back in 2018 Oscar told me he replaced something he didn’t and refuses to send me the paper work done on my car. I can a year and ha When I got my car back in 2018 Oscar told me he replaced something he didn’t and refuses to send me the paper work done on my car. I can a year and half later and I guess his internet still doesn’t work and he made sure the gentleman I spoke to didn’t send me my paper work. I’ve tried to work with sharpest rides and be a fare person but they really did take advantage of that! Make sure you get your vehicle fully tested before buying and gather all paperwork from them if they service you! Definitely not an honest company at all. More like scam artist! More

Great job Julia V did a great job ,had an awesome experience, she helped us with everything we need it thank you Julia V . It was quick and easy muchas grasias Julia V did a great job ,had an awesome experience, she helped us with everything we need it thank you Julia V . It was quick and easy muchas grasias Julia V More

I just love the way they treat people Cause that is the best dealer i have ever shop from If find someone that wanna shop for a car I'm gonna make sent people to them Cause that is the best dealer i have ever shop from If find someone that wanna shop for a car I'm gonna make sent people to them More

Awesome! I went to the sharpest rides to check out a 2009 Land Rover. The wife went to check out a Jeep. Happy wife. Happy life. We really want to thank Julia I went to the sharpest rides to check out a 2009 Land Rover. The wife went to check out a Jeep. Happy wife. Happy life. We really want to thank Julia Vargas and the entire staff for helping us purchase a 2016 Jeep Patriot! More