Frankie Lee

Unfortunately, our experience with Sharpest Rides this time around has been extremely disappointing. We purchased a BMW X3 on July 10 with the understanding that an existing mechanical issue would be repa time around has been extremely disappointing. We purchased a BMW X3 on July 10 with the understanding that an existing mechanical issue would be repaired promptly. Instead, we have experienced repeated delays, the wrong part being ordered, and continued promises that the correct part would arrive “Friday” — only for Friday after Friday to pass without the repair being completed. What has been most frustrating is the complete lack of communication. We have reached out through emails, texts, and phone calls and have received little to no response. We have even attempted to contact the mechanic directly and cannot get a clear update on when the repair will actually be completed. Our teenage daughter was driving the vehicle, but given the unresolved mechanical issue, we no longer feel comfortable having her drive it. Unfortunately, that means she is currently without a car because we traded in our previous vehicle when we purchased the BMW from Sharpest Rides. This is especially disappointing because this was our third vehicle purchase from Sharpest Rides. As returning customers, we expected a much higher level of communication, customer service, and follow-through. We completely understand that repairs and parts delays can happen. What is unacceptable is the lack of communication and accountability. We have been patient and have repeatedly tried to get answers, but our calls, texts, and emails continue to go unanswered. At this point, we are simply asking for someone to take ownership of the situation, communicate with us, and get this issue resolved. Based on our experience, we unfortunately cannot recommend Sharpest Rides. The way this situation has been handled after the sale has been incredibly frustrating and disappointing. More

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Headline: Do not trust this dealership. Sold unsafe $30K truck, damaged it, and refused to return it.I bought a truck from this dealership for $30,000, only to discover immediately afterwar Sold unsafe $30K truck, damaged it, and refused to return it.I bought a truck from this dealership for $30,000, only to discover immediately afterward that it was completely unsafe to drive. A third-party mechanic inspection revealed $11,000 worth of critical safety and service issues, including failed ball joints, bad U-joints, completely worn struts, shot brakes and rotors, and a bad starter.Instead of fixing the issues locally, the dealership towed my truck 300 miles away to their own mechanic. They kept my truck for two weeks, and when it was finally "ready," management flat-out refused to ship the truck back to me, forcing me to figure out how to travel 300 miles just to retrieve my own vehicle.When I picked the truck up from their mechanic, it was damaged and incomplete. The side step was broken, and the transmission dust cover was completely missing from the vehicle, left sitting inside the cab instead. The mechanic's brilliant solution was to tell me to just "glue the side step back on," and he claimed he had "no clue" what the transmission dust cover even was.This business is deceptive, their mechanic is completely incompetent, and they have zero regard for customer safety or basic professional ethics. Avoid this dealership at all costs unless you want a massive financial headache and a broken, unsafe vehicle. Frankie was absolutley no help, would not return phone calls and lied every time I spoke with him. Terry at next-generation auto, is the mechanic who broke the side step as well as leaving off the dust cover for the transmission. 1 star is too many for both of these companies!!!! More

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It felt sketchy walking into this place and I should’ve listened to my gut. For the 15 months we’ve had the car, it’s been in the shop for a cumulative 4 months. Problem after problem. It’s been a terrible listened to my gut. For the 15 months we’ve had the car, it’s been in the shop for a cumulative 4 months. Problem after problem. It’s been a terrible car. They also sold us a lousy warranty package that constantly tries to find a way out of paying for covered repairs. For one repair, we had to get a lawyer to convince them to honor the warranty agreement. They did, but only after two months of fighting. Customer service here is also miserable. They neglect to answer or return our phone calls or texts, and won’t follow through with any action item we discuss unless we incessantly remind them and even then, they eventually disregard our concern. More

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If I could give a 0 star I would. Sharpest Rides is a predatory establishment. They sell vehicles with massive issues and then say they will give a warranty but the warranty is total Sharpest Rides is a predatory establishment. They sell vehicles with massive issues and then say they will give a warranty but the warranty is total xx. I purchased a 2018 GMC from Sharpest Rides on March 29th. It has need to be fixed 3 separate times since purchasing it. The second time it needed fixes I was without a vehicle for almost a month and I had to pay over 1000 out of pocket because the warranty wouldn't cover the whole thing. Now we are on the 3rd issue and not only do I not have my car back and its been almost 4 weeks but the warranty company is pushing back asking for more and more info. The cost of this current fix is over $5000. Sharpest Rides should be put out of business. They are total scammers who care nothing about the people they are selling to. I am now getting lawyers involved because of the absolute nightmare of a situation this has turned into. More

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The sharpest rides is a great dealership. It was a seamless process to get financed. We got the payment we wanted with a little extra down. It was a seamless process to get financed. We got the payment we wanted with a little extra down. More

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Well they sell you a car and sell you the warranty but don't fix your car for two months three months so you're paying the monthly payment for car you don't even have horrible don't fix your car for two months three months so you're paying the monthly payment for car you don't even have horrible More

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Let me tell you it was a pleasure dealing with Frankie! His customer service was out of this world and truth to be told, he turned a bad situation into a tolerable one. I appreciate Sharpiest rides and esp His customer service was out of this world and truth to be told, he turned a bad situation into a tolerable one. I appreciate Sharpiest rides and especially my friend Frankie Lee! More

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Great job Frankie he got me hooked up with a great car for a great price. Thank you with my first purchase to own my first car! for a great price. Thank you with my first purchase to own my first car! More

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Great selection of autos & service- I knew the make, year, and model I was looking for. The salesperson took me to the cars I was interested in and I test drove the auto.We then went to I knew the make, year, and model I was looking for. The salesperson took me to the cars I was interested in and I test drove the auto.We then went to the financing part and I thought they were very fair concerning the financing and the negotiation. There were a few issues with the car that they agreed to take care of and they did. Especially, Frankie and Oscar D, were instrumental in getting the issues resolved. They also followed up to make sure everything was done as agreed. I would recommend this dealership and I would purchase here again. More

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Frankie was amazing help I loved the service Frankie gave to me! He was helpful knowledgeable and helped me find a car I was happy with! Nicest sales man there! Thanks Frankie I loved the service Frankie gave to me! He was helpful knowledgeable and helped me find a car I was happy with! Nicest sales man there! Thanks Frankie! More

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