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The Used Car Factory
Mechanicsville, MD
354 Reviews
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Showing 354 reviews
July 29, 2015
Awesome place I saw this dealership on the web when looking for places to see about a car. My husband and I got there, we were meet by Scott. He was friendly and ju I saw this dealership on the web when looking for places to see about a car. My husband and I got there, we were meet by Scott. He was friendly and just awesome. He answered all our questions about everything. We were treated by everyone like we were at a major dealership for new cars. We have told other people about this place and to see Scott. More
by ts
Employees Worked With
Steve was great too.
Helpful July 20, 2015
Customer Service The Customer Service is Great! Donny in sales is very knowledgeable and professional when dealing with customers . I would highly recommend this deale The Customer Service is Great! Donny in sales is very knowledgeable and professional when dealing with customers . I would highly recommend this dealership to family and friends. More
by Timmy,R
Employees Worked With
Steve Pyles, Donny Dunbar, Sheila Nimmerrichter
July 04, 2015
Very Friendly Staff With Large Section of Vehicles! I am one of those people who really researches a product before purchase. My selection and purchase from "The Used Car Factory" was no exception. Th I am one of those people who really researches a product before purchase. My selection and purchase from "The Used Car Factory" was no exception. The large inventory of vehicles on site made it easy to compare features of several vehicles at the same time. The staff provided a "No pressure to buy" environment that made my buying experience easy and enjoyable. I recommend this dealership for those looking for a friendly, knowledgable and professional transaction. More
by LarryE
Employees Worked With
Steve Pyles, Sheila Nimmerrichter
July 01, 2015
Outstanding! From the moment we stepped on the lot to the moment we drove off the lot with our new "used" vehicle, we were treated like we were the only customers From the moment we stepped on the lot to the moment we drove off the lot with our new "used" vehicle, we were treated like we were the only customers there. The service from this dealership is incomparable. The sales agent was not only knowledgeable, but her personality made the entire experience less stressful and fun. The managers were involved, friendly, and made us comfortable during every aspect. I would recommend them to anyone in the market for a new 'used' vehicle. Great prices and great service all in one place!! More
by hez4reel
Employees Worked With
Steve Pyles, Sheila Nimmerrichter
June 30, 2015
services Outstanding services and quickly done -- I just love this place -- Dave treat you as a number one customer This was the quickest oil change and rotat Outstanding services and quickly done -- I just love this place -- Dave treat you as a number one customer This was the quickest oil change and rotate tires More
by liz
Employees Worked With
elizabeth gray
June 26, 2015
FOREVER CUSTOMER! My husband and I came in to purchase a vehicle. We were greeted as soon as we got out of our vehicles by friendly faces. We do not have wonderful cred My husband and I came in to purchase a vehicle. We were greeted as soon as we got out of our vehicles by friendly faces. We do not have wonderful credit, but Cindy, Steve, and Sheila did everything they could to make sure we left there happy and in a vehicle. This is by far the best customer service we have received at a car dealer and we will be forever customers! Thank you! More
by casey123
Employees Worked With
Steve Pyles, Sheila Nimmerrichter
June 19, 2015
2008 Acura Excellent customer service in a timely manner. No games played!!!! Shopped many places and received the best deal here. Best experience ever for a Excellent customer service in a timely manner. No games played!!!! Shopped many places and received the best deal here. Best experience ever for a vehicle purchase! More
by tater10
Employees Worked With
Sheila, Steve Pyles, Sheila Nimmerrichter
June 18, 2015
Quick, friendly, understanding Upon entering the dealership I was greeted with a friendly atmosphere and they were willing to help in any way as it was my first time buying a vehicl Upon entering the dealership I was greeted with a friendly atmosphere and they were willing to help in any way as it was my first time buying a vehicle!!! Thanks for helping me for the start I was needing!!! More
by Jenn123
Employees Worked With
Steve Pyles
June 12, 2015
good service We came in seen some cars seen what they could do for us and they got us in a car with low mileage. That was a plus. No complaints so far. We came in seen some cars seen what they could do for us and they got us in a car with low mileage. That was a plus. No complaints so far. More
by jess0407
Employees Worked With
Steve Pyles
June 12, 2015
2010 hyundai excellent service and product will recommend to other potential customers exactly what i wanted and needed follow up service was timely and useful wi excellent service and product will recommend to other potential customers exactly what i wanted and needed follow up service was timely and useful will come again as needed More
by militec guy
