The Used Car Factory

The service manager, Dave, is friendly and knows what he is doing when it comes to cars. He showed me all the car parts and explained details of the cars issues before I agreed with having the service done. is doing when it comes to cars. He showed me all the car parts and explained details of the cars issues before I agreed with having the service done. Dave is customer service oriented and willing to go the extra mile. More

Thank you guys, for being very helpful and make it easier for us to purchase the second vehicle.....you guys are awesome....very professional....couldn't wait to tell people about it. More power to yo easier for us to purchase the second vehicle.....you guys are awesome....very professional....couldn't wait to tell people about it. More power to your business ....we'll miss the Buick Roadmaster.....thank you Donnie , Steve and Phil....God Bless.... More

Steve was good he went over all of the in and outs when it came to financing. Hes a really quality employee When you talk about quality service i would have to say Sam provided just that. She took the tim it came to financing. Hes a really quality employee When you talk about quality service i would have to say Sam provided just that. She took the time to go over every little thing and be super thurough. She is a shining star in your business and you guys should do everything in your power to never let her go from your company. This girl has go it going on wjen it comes to selling cars and she really makes you feel good and really makes you feel comforeatable after buying ur new (well newto you) ride. Im loving my car its #beastmode haha gotta love my 02 Monte Carlo SS its so awesome. PS give that girl a promotion More

I LIVE OVER 2 HOURS FROM THE USED CAR FACTORY BUT FOUND MY VAN ONLINE, I CAME DOWN AND LOOKED AT THE VAN AND TALKED TO JODY, HE WAS VERY POLITE AND OFFERED ME A TEST DRIVE. I LOVED THE VAN BUT THE DISTANCE MY VAN ONLINE, I CAME DOWN AND LOOKED AT THE VAN AND TALKED TO JODY, HE WAS VERY POLITE AND OFFERED ME A TEST DRIVE. I LOVED THE VAN BUT THE DISTANCE WAS TOUGH TO NEGOTIATE GETTING BACK DOWN FOR ANOTHER VISIT. JODY AND STEVE WENT OUT OF THERE WAY TO MAKE THIS DEAL WORK. I NEEDED MY GIRLFRIEND TO COSIGN AND DUE TO CONFLICTING SCHEDULES IT WAS TOUGH TO DO. THEY WAITED FOR US TO DRIVE DOWN AFTER WE GOT OFF WORK EVEN THOUGH THEY WERE CLOSED AND WE GOT THE DEAL DONE. THEY EVEN OFFERED TO DRIVE AN HOUR AN MEET US IF NEED BE !! GREAT GUYS AND VERY PLEASANT EXPERIENCE!! WORTH THE DRIVE!! More

Me and my two sons felt very welcomed by everyone at dealership when looking into buying the van. There was an issue with one of the automatic side doors and they were more than willing to make it right dealership when looking into buying the van. There was an issue with one of the automatic side doors and they were more than willing to make it right. They kept me informed will being repaired and gave a loaner to use while being fixed. Great buying experience. More

I have recently purchased a vehicle from the Used Car Factory in Mechanicsville. From the moment I pulled onto the car lot I could tell that this was an extremely professional establishment. As I enter Factory in Mechanicsville. From the moment I pulled onto the car lot I could tell that this was an extremely professional establishment. As I entered the dealership I was approached by several people, each one showing a concern with my interests and desires. I was never pressured and was treated with respect. Every sales person was very friendly, and they demonstrated outstanding communication skills. The Maintenance department provided excellent service; Dave was extremely knowledgeable and showed a complete concern to resolve any issue. Phillip, Sam, Hank, Dave and Steve have been great to deal with. They have all demonstrated excellent character and I am extremely happy with my purchase. This is the best car dealership that I have encountered and would highly recommend this company to anyone. More

We been buying cars for our three kids ...but first time experience in this place, the people are very friendly esp. Donnie who guide us ...then we met the owner who exceptional very warm friendly person.. experience in this place, the people are very friendly esp. Donnie who guide us ...then we met the owner who exceptional very warm friendly person...They are very helpful to us ( who are very simple people) We had a very good experience and highly recommend to other people...we feel so comfortable with them....thanks to Hank too, who did the paper works...May God Bless them.... from ....Ken and Mellie Berry More

Hank Williams Robinson was an excellent help in the purchase of my 2007 Toyota Tacoma. Mr. Robinson showed much knowledge of the product, was kind,patient and made the dealing process a complete pleasu purchase of my 2007 Toyota Tacoma. Mr. Robinson showed much knowledge of the product, was kind,patient and made the dealing process a complete pleasure. Despite knowing Hank only a few short hours, prior to the completion of the sale, I felt that Hank and I were brothers! His customer service was excellent and I will surely recommend "The Used Car Factory" to anyone inquiring about the purchase of a new or used vehicle. Thank you!!! Sincerely, Ryan Meehan More

Excellent service by Phillip Burroughs couldn't have a ask for a better place to shop and purchase my jeep!!! I love it I recommend this dealer to all my friends and family a ask for a better place to shop and purchase my jeep!!! I love it I recommend this dealer to all my friends and family More

Dave was very helpful and courteous. He explained the problem with my car in great detail. My car is running great, like new. Great job! problem with my car in great detail. My car is running great, like new. Great job! More