So we brought our new van to Thelen Honda for a warranty fix with the DVD player. 2 entire days to diagnose the issue, 1 week for the part, and another full day to fix a broken wire. To start the frustration, we called the Honda help desk technician and he told us what the issue was BEFORE we brought it to the dealer. After two full days of diagnostics, the issue was exactly what we explained to the local technician was per Honda.
Frustration #2 - once the part finally came in, Thelen kept the vehicle for a full day to fix. At this point we noticed several greasy fingerprints and boot prints all of the interior of our brand new $47,000 van! So I called them back and they had me bring it back a 4th time to clean it.
Frustration #3. After the clean job, we brought the van back home. As we were packing up to leave out of town we, put the seats down for the first time only to discover - you guessed it - several greasy boot prints all of the back of the seats!! On top of that, there was a 2 inch broken piece of plastic off of the back of one chair! Again, this a BRAND NEW $47,000 VAN BEING TREATED LIKE A CHEAP RENTAL CAR BY THELEN TECHS!!
THE WORST PART - The worst part is we have engaged with the ownership of the dealership (Patrick Thelen) who really doesn't seem to care a whole lot (and don't even get me started on the crooked sales process - we ended up buying our van from a Honda dealer 2+ hours away). Still waiting on his return call about the broken piece and resolution to the ruined interior which I confident I will not hear back.
At least we get to keep the filthy rag and spare parts left in the trunk.
I would like to note that Alex has always been great as has Chris. This failure falls on the ownership and lack of respect from the technicians. Too bad a 10 year multiproduct relationship has to end this way.