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Thomas Chrysler Dodge Jeep Ram of Highland

Highland, IN

4.8
3,140 Reviews
A new car, truck or SUV could be waiting right around the corner for you; all you have to do is stop by Thomas Dodge Chrysler Jeep located in Northwest Indiana, Lake county at 9604 Indianapolis Blvd in Highland, IN, or call (219) 924-6100 to speak with our knowledgeable staff. Our new and pre-owned inventories feature some of today's latest and most sought after models. Thomas Dodge Chrysler Jeep is all about the customer, so stop by today and let us prove our commitment to exceptional service! We make it fun.
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9604 Indianapolis Blvd

Highland, IN

46322

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Showing 3,140 reviews

July 08, 2021

Very good customer service and fast! Christina was very friendly and very informative. She told me that the service department was short handed and the service was going to be a little longer than usual. More

by salzam26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Thank you for your positive review. We are thrilled you had a friendly, informative and professional service experience with us here at Thomas Dodge Chrysler Jeep of Highland. We are looking forward to your next visit with us for any of your future automotive needs.

July 07, 2021

Great staff, awesome prices, clean facility, good selection, overall just a great place to purchase your next new or used car, truck, or suv. Thanks More

by BFRAM_SRT10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kowalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thanks so much for the positive review! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congratulations on your new vehicle, and should you ever have any questions, please don't hesitate to ask.

July 07, 2021

Great service. Joe took care of us they did an amazing job with eve verything I love my jeep gladiator great choose. Thanks guys!!! See u More

by kingjorge64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to mention Joe and Nady! Congratulations on your new Jeep Gladiator! We appreciate your positive feedback, and we are looking forward to working with you for years to come at Thomas Dodge Chrysler Jeep Ram.

July 07, 2021

Took care of problem and explained everything . The service department has always taken care of us. We have been buying cars there since 2002, when we bought our first Jeep. More

by mcr186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you! We are glad you had a 5-star experience here at Thomas Dodge Chrysler Jeep Ram!

July 06, 2021

I experienced more fireworks the day AFTER July 4th when I picked up my new Jeep GCL. Amazing and Fast! Thanx to Robert H (Sales) More

by hotdogfingerz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Heady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for this excellent review! Congratulations on your new Jeep GCL! Don't hesitate to reach out to us when we can work with you down the road at Thomas Dodge Chrysler Jeep Ram.

July 05, 2021

Today was a good day to come in to have my car service and I think God for Jamie being able to assist me in every aspect I’m grateful to be able to come in to dodge Chrysler to have my vehicle service con More

by Maria1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard (Leo) Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rzonca
Jul 06, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Maria, thanks for the positive review! We can't tell you how nice it feels to hear that our team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Jul 06, 2021 -

Maria1963 responded

It’s just the beginning and you guys are great at what you do and leave me with a peace of mind a positive attitude to continue to come back thank you!

July 01, 2021

I went to check on my headlights. They change the heads light and they came back to me and said that it was not turning on. They check to see why it did not turned on. He came back to me and said that I wo More

by hgarcia5691
Price
Recommend Dealer
No
Employees Worked With
Jamison Teslow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamison Teslow need to be fired. Wanted to charge me $1865 for headlights that was working and all it was a $13.00 fuse. That is a crime and over charging customers for something that was working.
Jul 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Hector, Thank you for sharing your feedback regarding your recent service experience for your headlights. I would like to learn more about your review. Please reach out to me at your convenience. I hope to connect soon. Best, Jimmy Thomas 219-924-6100

Jul 01, 2021 -

hgarcia5691 responded

My phone number is 219-614-8240

July 01, 2021

The service advisor didn't tell me how much it would cost to fix my car until after it was done. I can't trust someone who forces service without my consent. While I was talking to a sales person the same se More

by eking260
Recommend Dealer
No
Employees Worked With
Faye Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing this to my attention. We take customer satisfaction very seriously and we would like to learn more about your experience with our Service Team at Thomas Dodge Chrysler Jeep Ram. Would you please reach out to me at your convenience? Best, Jimmy Thomas 219-924-6100

Jul 03, 2021 -

eking260 responded

There isn't a remedy for the actions of the service advisor. I looked deeper into my visit and found other things that I didn't like. I was told that I needed an oil change but wasn't told why. I found out why later myself but if a little time had been spent on why maybe it wouldn't have been too bad. I even question anything that I was told. This makes me think that your service center isn't looking out for the customer but yourself. I was told that the gas door button was disconnected and that it wasn't under warranty. I find it strange why would someone would disconnect the button. From all of these actions, I'm having someone else check my brakes while was one of the other reasons that I came. I went out of my way to come to your service center and had a long list of Dodge service center that I could've gone to. I came to yours and I regret coming. I work afternoons so I lost sleep to come in on a day that I had to go to work.

June 30, 2021

Great customer service provided by Robert was amazing, the price however was steep and i still ended up paying $85 more than we agreed to More

by number9099
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Heady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your review. Your feedback is important to us, and I would appreciate the opportunity to address your feedback. Please give me a call at a time that is convenient for you. Best, Jimmy Thomas 219-924-6100

June 30, 2021

There were prompt and thorough. Great parts and service department. The appointment was scheduled for the very next day. They were able to have my vehicle ready the same day. Great Job as always Highland More

by Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Taylor, thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your auto needs in the future.

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