Thomas Chrysler Dodge Jeep Ram of Highland

Pleased Very attentive but not pushy to purchase. Met all our needs and has continued to answer questions after purchase and offer assistance. Will come back Very attentive but not pushy to purchase. Met all our needs and has continued to answer questions after purchase and offer assistance. Will come back for our next Jeep purchase. More

Faye is the best I wasn’t even looking for a new car but Faye remembered that I said I wanted a Grand, all black, with a sun roof...... so out of the blue I get an ale I wasn’t even looking for a new car but Faye remembered that I said I wanted a Grand, all black, with a sun roof...... so out of the blue I get an alert and it’s a video of the car. 😒😒😒 It was definite click bait and she baited me in. This is the second Jeep that I’ve purchased from Faye and both times her service has been exceptional. Faye and I worked together to find the vehicle I wanted because I was extremely particular. Faye was patient and understanding. I couldn’t and wouldn’t buy a car from anyone else. I absolutely love her!! More

Great Place This was second vehicle purchase from here. This was the best experience. Alex, Ashley, and Tito (General Manager) took great care of me. Ashley and This was second vehicle purchase from here. This was the best experience. Alex, Ashley, and Tito (General Manager) took great care of me. Ashley and Alex made sure everything was taken care of on the Dodge Durango I purchased, and that I was happy! Great job , and great team work! Yvonne Curtis More

Robert Heady After months of searching and meeting different dealerships, Robert was hands down the best. From the first minute I met him I felt he actually cared After months of searching and meeting different dealerships, Robert was hands down the best. From the first minute I met him I felt he actually cared about getting me what I wanted and knew a lot of information about tons of selections. I spent months searching and going to different dealerships in and around Chicago. I decided to travel to Indiana to Thomas Dodge Chrysler Jeep Ram when I spoke to Robert on the phone about an online listing. This guy is legit and I will not go to anyone else moving forward. More

Jeep Trim Paul in service was helpful and took care of getting a broken trim piece replaced by Chrysler/Jeep. Installation was clean and had no issues. Paul in service was helpful and took care of getting a broken trim piece replaced by Chrysler/Jeep. Installation was clean and had no issues. More

SERVICE I have scheduled my appointments with Keli Henderson for quite some time now, and is the service rep I feel most comfortable with. I have come to be I have scheduled my appointments with Keli Henderson for quite some time now, and is the service rep I feel most comfortable with. I have come to be able to trust what she tells me, and what service I need. She has gone above and beyond to help me out. She is very polite and courteous. Brian Gain also went above and beyond to help me out. Also very polite and courteous. I have dealt with many service centers, but this one is by far the best one. My only complaint is with being able to schedule an appointment by phone. It has literally taken me 3 days to be able to schedule one, And on more than one occasion Most aggravating More

Not bad Requested another tire lock key that was never given back from my last oil change & it wasn’t given back to me. Overall my experience was satisfying. Requested another tire lock key that was never given back from my last oil change & it wasn’t given back to me. Overall my experience was satisfying. More

New Truck Purchase Great experience! Took care of me great and will definitely go back! This is my second vehicle from Thomas Dodge. Staff was easy to deal with. Not Great experience! Took care of me great and will definitely go back! This is my second vehicle from Thomas Dodge. Staff was easy to deal with. Not very pushy and made it not too stressful. More

Never Again Though I’ve taken my car here for years, I know I will not be returning. My appointment for an oil change with tire rotation was at 10:30, and at 2pm Though I’ve taken my car here for years, I know I will not be returning. My appointment for an oil change with tire rotation was at 10:30, and at 2pm I had to call the service center to check up on my vehicle’s progress. My first phone call resulted in being transferred multiple times and eventually hung up on. The initial man I spoke with was curt and rude, stating “Well we told you it’d be a couple hours.” In actuality, I had never spoken to him specifically and my vehicle had already been there for four hours. My second call was placed 15 minutes later, and I was placed on hold for almost 10 minutes waiting to speak to the individual handling my vehicle. Flustered, the woman told me my car would be done in 10 minutes and I could head on over. There were no problems with my vehicle that may have warranted a half day visit to the service department. After cashing out, I was given my keys. I went outside and my vehicle was nowhere to be seen. I had to return to the service desk to inquire about my car’s location, and the person I spoke to couldn’t even look into it, but rather directed me back to the same woman initially handling my appointment. Though surprised I couldn’t find my car, she took my keys and called someone to fetch it for me...which took another 15 minutes. The entire ordeal was awful. No simple oil change should take almost 5 hours of your day! The lack of organization and empathy was evident, and I am extremely disappointed in this service location. More

Professional service! Kelli Henderson is simply wonderful at her job! She takes the time to listen to each customer, and goes above and beyond to take great care of your ve Kelli Henderson is simply wonderful at her job! She takes the time to listen to each customer, and goes above and beyond to take great care of your vehicle. Thomas Dodge is the only place I trust for all of my vehicle service, parts, and new/used car purchases. I have purchased 11 vehicles so far and have always been treated well. The entire staff goes out of their way to help in any way they can. More