Thomas Chrysler Dodge Jeep Ram of Highland

Excellent Service My experience with Thomas Dodge has been over the top both times. I came last year around the same time and again this year. I just felt like if I’m p My experience with Thomas Dodge has been over the top both times. I came last year around the same time and again this year. I just felt like if I’m paying for a vehicle it should be something that I really want and it should have everything that I want it to have. I contacted Faye again and informed her that I was possibly looking for my Grand Cherokee that I wanted the first time but couldn’t get. As always once I entered into the building I was greeted and seated. I was offered drinks (non-alcoholic of course) and she had already had a vehicle front and center waiting for me to test drive from the previous conversation that we had and I informed her of everything I wanted in a vehicle. And that’s exactly what I got. The best in vehicles and the best in customer service. Thank you again to everyone at Thomas Dodge Chrysler Jeep. More

Good job on the repair and that makes one less thing to wor. Good work all the time.and good people and that is a good combination for any business and the company seems to take pride in the cleanliness of the f Good work all the time.and good people and that is a good combination for any business and the company seems to take pride in the cleanliness of the facility. More

Making a miracle I was referred to them by a friend and when they told me that they would help me by all means that was an UNDERSTATEMENT! The mountains that they move I was referred to them by a friend and when they told me that they would help me by all means that was an UNDERSTATEMENT! The mountains that they moved to get me into a new vehicle was amazing! I sat there literally for about 5 hours trying to figure out all angles as my credit was not the best and I did not have much to put down but they did not give up. I left there in the best car I had ever had in my life and only paying $60 more than what I was paying for a car that was 9 years older ! I walked out in a 2017 with only 14000 basically brand new ! I was nervous because my credit but they made a way. If I could buy them stars I would! You will always get my business!! More

Knowledgeable and helpful Chris was very knowledgable about all the info on the vehicles and helped me in finding the right vehicle I was looking for within my price range. Chris was very knowledgable about all the info on the vehicles and helped me in finding the right vehicle I was looking for within my price range. More

Black Beauty Lives! Chrysler backs its products and this dealership does it by the book. Vehicle under warranty repair back to brand new. I’ll always consider buying a Chrysler backs its products and this dealership does it by the book. Vehicle under warranty repair back to brand new. I’ll always consider buying a Chrysler before any other maker. More

Broken sliding door Even though it took 3 days to have to repair made, the gentleman that handled my problem in the service department (Brian) was very courteous and kept Even though it took 3 days to have to repair made, the gentleman that handled my problem in the service department (Brian) was very courteous and kept me well aware of why it was taking so long to repair the door. the door is working fine now. More

Improvement in the Service Center I have purchased two vehicles, within the last 5 years. If you count my Husband's purchases, it would be four vehicles. My first purchase 4 or 5 yea I have purchased two vehicles, within the last 5 years. If you count my Husband's purchases, it would be four vehicles. My first purchase 4 or 5 years, ago, I didn't really experience any problems with the Service Center. In 2016, I purchased a 2014 Jeep Grand Cherokee. From the first evening I purchased it, I ran in to some problems. My first couple of visits, to the Service Center were not at all, enjoyable. I had nothing but frustration with the way the Service Center was ran. I have seen improvement in the Service Center, but just recently went for an Oil Change. In the past, I have made appointments for an Oil Change and have had to wait a couple hours, for an Oil Change. This time I didn't make an appointment and had to wait the same amount of time. I understand that the Service Department will always be busy. I didn't mind the wait, because I didn't have an "appointment." I called the Service Department on Nov. 14th, and spoke with a Service Rep. He told me how it would not be a good day, to bring the car in, for an Oil Change without an appointment, due to how busy it was. I waited till Thursday, Nov. 15th, and took my car in without an appointment. I was met by the Service Rep and once again, told how it wasn't a good day, for an Oil Change without an appointment. I told him, I was sorry, but in the past, with an appointment, I have had to wait hours, for an Oil Change. I don't know the solution, but it just seemed not as awful to wait hours, for an Oil Change, due to I didn't have an appointment. Why do they have appointments not necessary, if they are going to try persuade you, to go home, due to no appointment? Will I purchase another vehicle, yes, in the near future. More

Good Experience The service was for a recall and some software updates. They were fast and friendly. Only thing I was surprised with is that the car was not washed af The service was for a recall and some software updates. They were fast and friendly. Only thing I was surprised with is that the car was not washed after service. I've always owned BMW and when services for anything would always leave it cleaned and washed. Not sure if dodge does the same. First time in for service since new. More

Great experience This purchase was a great experience! The salesmen new every aspect of the vehicle and we’re able to answer all my questions! Will recommend This purchase was a great experience! The salesmen new every aspect of the vehicle and we’re able to answer all my questions! Will recommend More

Luv Thomas Dodge! I’ve gone here for at least 20 years- service dept and new/used cars sales people are great! Ive bought new and used cars at reasonable prices. I lov I’ve gone here for at least 20 years- service dept and new/used cars sales people are great! Ive bought new and used cars at reasonable prices. I love the conversations with Leonard when he’s driven me to work or picked me up! Keep up the good work Thomas Dodge family- you rock!! More