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Thomas Kia of Highland
Highland, IN
996 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 8:30 AM - 5:00 PM
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 8:30 AM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 996 reviews
October 13, 2025
Went in for an oil change. Fred was my advisor. He was great. Kept me informed on what was going on. If I wanted to replace air filters. 10/10 would recommend dealing with him. Fred was my advisor. He was great. Kept me informed on what was going on. If I wanted to replace air filters. 10/10 would recommend dealing with him. More
by Trishafontanyi
Employees Worked With
Fred service advisor
October 08, 2025
I bought a 2015 Ford F150 from them only had it 4 months and the engine went out. I took it in so the service department can honor my warranty and they gave me the run around. They came up with excuse after and the engine went out. I took it in so the service department can honor my warranty and they gave me the run around. They came up with excuse after excuse as to why the warranty company would not fix a truck I owned for 4 months before the motor went out. The warranty company told them to breakdown the engine and they would make a decision to fix it or not. They had my trunk 2 months before they even started to breakdown the engine. They continued to make excuse after excuse. Once the breakdown was completed the warranty company said the would honor the motor and purchase a new one. I received my car back after 5 months of them having it and after 1 day it went back in the shop and as of today it's shy of 1 month and I still haven't received my truck back. I have incurred towing expenses and rental.car expenses during this ordeal. They gave me a car to use for 3 weeks but have had my truck for 6 months and counting. I am paying a car note and insurance for something I can't drive. I would never recommend Thomas Kia to anyone. Buyers Beware! More
by Carltonrollins
Employees Worked With
Ron from Service Department
October 02, 2025
Angela was wonderful we walked in and 2 hours later we drove away with our new car. Definitely recommend drove away with our new car. Definitely recommend More
by ngosabarbara2
September 12, 2025
They will not tell me what’s going on with my car in the service service More
by Alyssa.Zagone
Employees Worked With
August 29, 2025
Service department has horrible customer service. You can never get a hold of anyone and when you do they have no answers. They don't keep you informed on what is going on with your car. I feel like You can never get a hold of anyone and when you do they have no answers. They don't keep you informed on what is going on with your car. I feel like it starts with management. So if management is not good the team isn't good. More
by Ms.Purple
Employees Worked With
Service Manager and Meagan
August 25, 2025
I talked to dealerships across three states, and Mo at Thomas Kia of Highland was by far the most honest, straightforward, and professional. He gave me the best deal, answered all my questions clearly and Thomas Kia of Highland was by far the most honest, straightforward, and professional. He gave me the best deal, answered all my questions clearly and efficiently, and when I flew into town to pick up the car for the >400 mile drive back, he even followed up afterward to make sure I arrived home safely. He was patient in walking me through the car’s safety features and fun personalizations. He and Tom also helped me understand how to best use the incentives to save money. No pressure — just excellent, trustworthy service. More
by rebecca
Employees Worked With
Mohamed Youssef
August 23, 2025
This has been the worst service I’ve ever received in the 9 years I have been here. Poor communication skills, misleading information, I was not walked to my car. Waste of time and money! I will never come b 9 years I have been here. Poor communication skills, misleading information, I was not walked to my car. Waste of time and money! I will never come back! More
by Ravenlevy1030
Employees Worked With
Richard
August 19, 2025
The service advisor and his service team did a great job. Courtesy service was also a great experience. Waiting time was not bad at all. I was very satisfied with job done, Courtesy service was also a great experience. Waiting time was not bad at all. I was very satisfied with job done, More
by saezechukwu01
Employees Worked With
Richard Obacs
