Thomas Kia of Highland

1st inspection Good service during my inspection. I hope my return video to install and replace the damaged part goes well. I will be back next week.. Good service during my inspection. I hope my return video to install and replace the damaged part goes well. I will be back next week.. More

Customer Service ON POINT! I just cannot say enough about the awesome customer service experience I had with Service Advisor Kimberly DeGoey. She was very knowledgeable and had I just cannot say enough about the awesome customer service experience I had with Service Advisor Kimberly DeGoey. She was very knowledgeable and had the answer to my questions. I will be back and recommend my family and friends to this location. More

Service I had an oil change and a lease inspection. My appointment was at at 7 and they told me I would be out by 8 and that did happen. I had an oil change and a lease inspection. My appointment was at at 7 and they told me I would be out by 8 and that did happen. More

Easy car buying experience Overall positive experience. Friendly sales staff, well run service and finance departments, lots of other happy customers in for cars or service. I l Overall positive experience. Friendly sales staff, well run service and finance departments, lots of other happy customers in for cars or service. I liked that it looked like dealerships from when I was a kid and not a music video set. This has happened to me twice at two different dealerships so really just an FYI but I was looking for something specific; website and sales said only one car, but a walk around the lot showed another that fit, so buyers do ask and look at stock. More

Great overall experience. First of all, this is my 4th new car purchase at Thomas KIA. My Optima Hybrid was in the shop and I received some very unfortunate and unexpected new First of all, this is my 4th new car purchase at Thomas KIA. My Optima Hybrid was in the shop and I received some very unfortunate and unexpected news about the transmission which would have resulted I'm a $4600.00 repair for a sealed maintenance free transmission. Upon hearing that news from Kim and Neddy I determined I needed a new car. Kim introduced me to John over the phone. I explained to John my very specific needs. He emailed me some suggested vehicles right away and explained by the time I would get there he would have options and cars all lined up for me. Kim had even offered to have someone pick me up to assist with the process. I am no nonsense and do not like the car buying process at all and that offer was a nice touch. John was fantastic. He was ready with cars that matched my needs and was able to answer my questions. John was matter of fact which was perfect for someome like me. No xx. He was friendly and courteous and did what he said he would do. While there I was greeted with smiles and handshakes from Kim and Neddy. When the day was done I ended up with my 2019. I didnt get the price I wanted..I'll be honest but I needed a car. I feel I paid too much as they did not take a penny off the sticker for a loyal customer but the manager knew I was desperate. Despite that, the service team of Neddy and Kim have kept me buying cars there...now we can throw John in the mix. Great job to you guys (and Tracey). Finance guy needs to learn how to talk to people as at 48, I am clearly not a child and don't appreciate being laughed at like I am stupid for not taking his extended warranty. Have someone else with some respect call me back and maybe I'll buy it. Fantastic job Tracey, Kim, Neddy and John. Hope this one lasts even longer than the last. More

Headlights out Quick in and out ! Always excellent service! Personal not robotic. Overall Only place I have my vehicle serviced . I would/will recommend this deale Quick in and out ! Always excellent service! Personal not robotic. Overall Only place I have my vehicle serviced . I would/will recommend this dealership for sales or service. More