Thomas Kia of Highland

Great overall experience. First of all, this is my 4th new car purchase at Thomas KIA. My Optima Hybrid was in the shop and I received some very unfortunate and unexpected new First of all, this is my 4th new car purchase at Thomas KIA. My Optima Hybrid was in the shop and I received some very unfortunate and unexpected news about the transmission which would have resulted I'm a $4600.00 repair for a sealed maintenance free transmission. Upon hearing that news from Kim and Neddy I determined I needed a new car. Kim introduced me to John over the phone. I explained to John my very specific needs. He emailed me some suggested vehicles right away and explained by the time I would get there he would have options and cars all lined up for me. Kim had even offered to have someone pick me up to assist with the process. I am no nonsense and do not like the car buying process at all and that offer was a nice touch. John was fantastic. He was ready with cars that matched my needs and was able to answer my questions. John was matter of fact which was perfect for someome like me. No xx. He was friendly and courteous and did what he said he would do. While there I was greeted with smiles and handshakes from Kim and Neddy. When the day was done I ended up with my 2019. I didnt get the price I wanted..I'll be honest but I needed a car. I feel I paid too much as they did not take a penny off the sticker for a loyal customer but the manager knew I was desperate. Despite that, the service team of Neddy and Kim have kept me buying cars there...now we can throw John in the mix. Great job to you guys (and Tracey). Finance guy needs to learn how to talk to people as at 48, I am clearly not a child and don't appreciate being laughed at like I am stupid for not taking his extended warranty. Have someone else with some respect call me back and maybe I'll buy it. Fantastic job Tracey, Kim, Neddy and John. Hope this one lasts even longer than the last. More

Headlights out Quick in and out ! Always excellent service! Personal not robotic. Overall Only place I have my vehicle serviced . I would/will recommend this deale Quick in and out ! Always excellent service! Personal not robotic. Overall Only place I have my vehicle serviced . I would/will recommend this dealership for sales or service. More

Great Service Received great service by Mo & Tom when I bought an Optima! They couldn’t have been more helpful!! They worked very hard to find us the perfect vehicl Received great service by Mo & Tom when I bought an Optima! They couldn’t have been more helpful!! They worked very hard to find us the perfect vehicle in our budget. More

Best Dealership Service Center! Amazing customer service and expert tech work. Best I've come across from a car dealership hands down. Fells like extended family and that's important Amazing customer service and expert tech work. Best I've come across from a car dealership hands down. Fells like extended family and that's important because owning a car takes time, money and care and everyone needs a place like Thomas Kia to help you do your best to manage your investment in an automobile. Kim and the rest of the service team are a great assett to have. More

ThomasKia is the best , a fair price , and people that know I believe this is as good as it gets , just let them do what they do , if you research it you'll see that you can trust these people. I believe this is as good as it gets , just let them do what they do , if you research it you'll see that you can trust these people. More

Beyond excellent from the moment I walked through the door My experience was excellent, the woman who checked me in did a wonderful job and because of her I would definitely be coming back for all my service n My experience was excellent, the woman who checked me in did a wonderful job and because of her I would definitely be coming back for all my service needs! More