Thomas Nissan of Joliet

A couple weeks ago, I went in to get my 2009 Murano’s 30,000 mile service. Over the past few years, I had carried a grudge regarding my purchase and some of my service at Thomas Nissan. As with all of 30,000 mile service. Over the past few years, I had carried a grudge regarding my purchase and some of my service at Thomas Nissan. As with all of the service people I had dealt with, I complained to a young lady who was very sympathetic. Nicole was working with me on what I needed and listened to my past complaints. This time, the Service Manager, Roy McAlister listened also heard my complaints, came over and asked what could be done (what could he do) to convince me that there had been changes and the situations would not happen again. Wow. I was impressed that they listened. My current situation was that I needed the 30,000 miles maintenance and it was costly. He gave me a plan to do the major part of it that day and each time I get an oil change I can have another part completed. This will allow me a year to divide the cost over. There IS a major change at Thomas Nissan. I believe that Roy McAlister is part of the reason for the change. As I waited for the repairs to be completed, I noticed another woman was agitated because of an issue in paying her bill. Nicole stayed with the woman while she called her bank and tried to resolve the problem. I don’t even know if it was her customer, but she picked up on the frustration and stayed with her. Roy was so obliging that day. I stopped back to look at cars and asked to see Roy to discuss what cars he fixes the most or least to see what I might want. He introduced me to Mike Gors, the General Manager. The idea of the price of the car on the vehicle with no hassle helps me look without pressure. Between the two of them, I left there feeling like this is the place I would return to buy my next car. I learned that they will give me a quote on my old car prior to my purchasing or choosing from them. I'd say, it was the first time I didn't get claustrophobic in a car dealership. Thank you. More

Wonderful feeling from the first time I walked in. Ted took the time to answer questions and really educate us about the Leaf. The order process was easy and Ted kept in touch with us religously all throu took the time to answer questions and really educate us about the Leaf. The order process was easy and Ted kept in touch with us religously all through the process!! I would highly recommend the Thomas Nissan location to anyone considering any of their cars being offered! PS. For a good time call Ted! More

Everybody was really nice. When we arrived we were greeted immediatly. We had been working with Ted for about 2 months. Ted always stayed in touch, but never tried to push us. We ended up purchasing a greeted immediatly. We had been working with Ted for about 2 months. Ted always stayed in touch, but never tried to push us. We ended up purchasing a 2012 Nissan Murano SL AWD. We saw the price on their website and called Ted to verify that was the correct price for the vehicle. We came in, test drove the one we wanted, and drove it home the same night. Great service by all, Ted, Buddy, Al S., and Al H. Thank you again! More

Service was excellent, made sure I was helped every step of the way. My salesperson was Mike Gors. I would deinintely buy my next vehicle from him again. He gave me a no hassle no haggle buying experience. of the way. My salesperson was Mike Gors. I would deinintely buy my next vehicle from him again. He gave me a no hassle no haggle buying experience. Michelle in finance was very helpful with my payments. She was able to keep everything within budget. More

We are very pleased with our time at THomas Nissan. No aggravation buying a car here at all. Kelsie was very helpful in helping us find the car we wanted, at a price we could afford. I will buy my next ca aggravation buying a car here at all. Kelsie was very helpful in helping us find the car we wanted, at a price we could afford. I will buy my next cat there. More

Wonderful experience. Will was an excellent salesperson. He was very knowledgeable about the Nissan product line. Ben, was also very helpful explaining the no negotiation onelow price deal that they have. He was very knowledgeable about the Nissan product line. Ben, was also very helpful explaining the no negotiation onelow price deal that they have. More

I had a very good experience at Thomas Nissan. Kevin was very helpfull and respecfull. He knew a lot about the new Nissan Rogue that I purchased from him. Thank you Kevin. very helpfull and respecfull. He knew a lot about the new Nissan Rogue that I purchased from him. Thank you Kevin. More

Andy worked with me to help me purchase my 2011 ford taurus. I drove from Chicago because my friend said they would work with me. they did and I am very happy. They worked in my budget to help me get th taurus. I drove from Chicago because my friend said they would work with me. they did and I am very happy. They worked in my budget to help me get the car I wanted. Thanks again Andy. More

Ted was very patient and helpful. He answered all my questions and never pressured me to make a decision. I came in looking for a particular car and after we visited with Ted for a bit, he suggested the questions and never pressured me to make a decision. I came in looking for a particular car and after we visited with Ted for a bit, he suggested the Altima 3.5SR. We drove it and loved it. I will recommend Ted and Thomas Nissan to anyone I know looking to by a car. More