Thomas Nissan of Joliet

Added over $7000 to the sticker but they didn’t do it until we reached financing. They wouldn’t remove any of their “additional costs” one being an”service contract”. My son who could afford sticker cou until we reached financing. They wouldn’t remove any of their “additional costs” one being an”service contract”. My son who could afford sticker could no longer afford the car. We left More

Uvaldo is an excellent asset to Thomas Nissan; he helped solve my issue quickly and smoothly. Thanks, Uvaldo solve my issue quickly and smoothly. Thanks, Uvaldo More

I've heard of a full service dealer, but this is a NO service dealer. After weeks of searching for a certain vehicle with no luck, I called to see if I could order one. I talked to Amanda and she told me service dealer. After weeks of searching for a certain vehicle with no luck, I called to see if I could order one. I talked to Amanda and she told me I could but it would take a while. I said no problem I will be there in a hour to order it. After taking my information, she left me sitting there for about fifteen minutes while she conferred with another employee. When she returned , she said "Here's the thing, we don't order vehicles from the factory and we can't find what you want so it doesn't look good for you BUT, we have... in stock." She lied to me to get me in the door thinking I am such a moron she could talk me into buying something I don't want. Be warned, do not believe ANYTHING Amanda tells you. More

Service technicians are inexperienced and don't know how to do there jobs correctly. How can you have the same exact problem happen to your vehicle with in a year and all of sudden it's something else and i to do there jobs correctly. How can you have the same exact problem happen to your vehicle with in a year and all of sudden it's something else and it won't be covered. I bought brand new from you guys and won't again. Anybody with a brain cells would understand this the same issue and you guys are responsible. More

Peter Sakleh is a wonderful salesman he helped me obtain a 2017 Equinox also the rest of their team are amazing if I need to get another car in the future I would definitely go to see Peter. Great job my fr a 2017 Equinox also the rest of their team are amazing if I need to get another car in the future I would definitely go to see Peter. Great job my friend 👍 More

Brought my car in for transmission service. I was told their “trans guy” was really backed up and couldn’t get to my car for 2 weeks. Miraculously someone test drove it 2 days later and couldn’t duplicat their “trans guy” was really backed up and couldn’t get to my car for 2 weeks. Miraculously someone test drove it 2 days later and couldn’t duplicate the problem. Never received any communication from anyone until a register letter appeared at my home threatening me with legal action! I’ve since gone into speak with someone In charge and surprise surprise they are all not available! Customer service is very poor! I will be contacting a lawyer and news stations regarding this. I will NEVER purchase another car from Thomas Nissan! Lots of promises when you buy and nothing but excuses when you need service! More

Anthony in service dept is a stellar customer service rep. He is knowledgeable, patient and very very good at his job!!! He went above and beyond to get our service completed in a timely manner and was rep. He is knowledgeable, patient and very very good at his job!!! He went above and beyond to get our service completed in a timely manner and was extremely kind explaining and accomplishing all we needed for our Nissan repairs and service. Thank you Anthony!!! You are a shining star for our family!! More

Was going to North Carolina to see my son play baseball took car to dealership got all my fluids changed the mechanic didn’t tighten the reservoir cap for antifreeze and it leaked all over car overheated I took car to dealership got all my fluids changed the mechanic didn’t tighten the reservoir cap for antifreeze and it leaked all over car overheated I’m finding a new place to take my car More

I gave the rating of Good however the rating would have been Excellent if I had been afforded more of an opportunity to consider my options before having the specific vehicle that I came to buy sold from u been Excellent if I had been afforded more of an opportunity to consider my options before having the specific vehicle that I came to buy sold from under me. Thankfully I discovered and purchased a 2015 Certified Pre-Owned Rogue however I found the sticker price and the actual price to be deceptive, I would suggest pricing the vehicles in a such a way that additional convenience charges are clearly reflected on the sticker. More

PETER SAKLEH was professional cordial and down to earth. I came in with a mindset that they couldn't give me what i wanted. Well i was wrong and he and the Thomas Nissan staff exceeded my expectations. I lo I came in with a mindset that they couldn't give me what i wanted. Well i was wrong and he and the Thomas Nissan staff exceeded my expectations. I love my Maxima!! Thank you Peter More