Thompson Chrysler Dodge Jeep Ram of Baltimore

I always receive outstanding customer service. The staff is courteous and friendly and always willing to assist with a loaner vehicle or shuttle service! Now that COVID-19 is among us, the staff were all in is courteous and friendly and always willing to assist with a loaner vehicle or shuttle service! Now that COVID-19 is among us, the staff were all in masks and still offering the same outstanding service. More

Heather was considered and knowledgeable. She really worked with me . She made sure my car was fixed in a reasonable time frame . I would return again for service because of her kindness worked with me . She made sure my car was fixed in a reasonable time frame . I would return again for service because of her kindness More

Great service 👍 it was a hot day but my wait wasn’t too bad & everyone was very professional. I need to have my seats fixed, waiting for parts to come in bad & everyone was very professional. I need to have my seats fixed, waiting for parts to come in More

Purchased Used Jeep I had a wonderful experience at Thompson Chrysler Dodge Jeep when I purchased a 2017 Jeep Wrangler. Everyone was friendly and professional. All my ne I had a wonderful experience at Thompson Chrysler Dodge Jeep when I purchased a 2017 Jeep Wrangler. Everyone was friendly and professional. All my needs were met, and it was a fun process!! Rich Steelman did a great job answering all my questions and was super attentive:) More

unpleasant I arrived for my 10:45 am appt. @ 10:35. Checked in for my appt.: recall - which didn't actually need service it was more of an alert of what "could I arrived for my 10:45 am appt. @ 10:35. Checked in for my appt.: recall - which didn't actually need service it was more of an alert of what "could happen" if back window is not installed correctly also routine oil change and tire rotation, I told them I would be waiting for service. At 1:30 my Jeep had NOT even been taken back for service!! When I asked they told me there was only 1 more ahead of me. Also that Mondays and Fridays are their busy days and service techs also need to take a lunch..... I suggested that if this is an ongoing problem on Mondays and Fridays than the scheduling template should be adjusted to avoid unhappy customers every week!!! Once vehicle was complete I removed the paper floor mat and was on my way More

This was my very first time at the dealership I was treated well very nice salesman he told me my oil change would be about two hours then he came back I said that he put two On the job less than an ho treated well very nice salesman he told me my oil change would be about two hours then he came back I said that he put two On the job less than an hour great job except Very next day early in the morning the horn was beeping and took a good 15 minutes to cut off 11 did it again ever since I got my truck this has never occurred until the oil change More

Got a quick oil change. My van was taken directly to be serviced. Jim Umpleby, Assistant Service Manager exceeded my expectations. Always helpful every time I bring my van for service. Helped in me in the serviced. Jim Umpleby, Assistant Service Manager exceeded my expectations. Always helpful every time I bring my van for service. Helped in me in the past with finding a warranty on my van that saved me hundreds of dollars in repair. More

We recently purchased a vehicle from Rich & it was an amazing experience from inquiry through purchase.Rich is highly professional & knowledgeable. I highly recommend him!. amazing experience from inquiry through purchase.Rich is highly professional & knowledgeable. I highly recommend him!. More

The team at Thompson Chrysler Dodge Jeep Ram of Baltimore is great. I’ve had 3 experiences and each time the service was quick, the issue was fully resolved, and everyone I spoke with was friendly and eager is great. I’ve had 3 experiences and each time the service was quick, the issue was fully resolved, and everyone I spoke with was friendly and eager to help. More

Absolute great experience, even when backed up Jim was able to get my car in after it wasn't working due to a recall. Seriously can't thank you guys enough! able to get my car in after it wasn't working due to a recall. Seriously can't thank you guys enough! More