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Thompson Chrysler Dodge Jeep Ram of Baltimore
Baltimore, MD
2,099 Reviews
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2,099 Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore
February 09, 2020
Mr. Cadden was not only knowledgeable and very professional, he clearly informed me of all the benefits and options I had in purchasing my Jeep! professional, he clearly informed me of all the benefits and options I had in purchasing my Jeep! More
by scotbarton76
Employees Worked With
Charles Cadden
February 09, 2020
Very pleasant an knowledgeable person. Took time to explain product and options and the dealership. Helpful, friendly and polite. Made it a very good experience. explain product and options and the dealership. Helpful, friendly and polite. Made it a very good experience. More
by pls0410
Employees Worked With
Kathy Mckinney, Leo Hojnowski
Verified CustomerFebruary 07, 2020
I brought my car for service. They needed to order a part and they never notified me that my part came in. Because no one called me back to let me know the part was in, they did set me up with a rental part and they never notified me that my part came in. Because no one called me back to let me know the part was in, they did set me up with a rental car. They called to let me know my car was complete. As I was on my way to the dealership the rental car broke down in the middle of a four-lane highway. I tried to call several times to let them know I would be late. I could not get Enterprise or Thompson on the phone. I was so frustrated. I after a few hour delay I made it to to the dealership 15 minutes before they closed. When I went out to pick up my car the back end had been smashed in. I walked immediately back and got the service writer who took pictures. The Enterprise person had already left with the rental car. The service writer told me to take the car home and it would be no problem they would take care of it and fix it since it happened on their lot while it was under their care. I drove a half an hour home only to find the service writer left his cell phone in the front seat of my car. I had to drive another half hour back and another half hour back home. The general manager called me and informed me that Thompson would not take care of the repair. And he said it was no different than me parking my car on a mall parking lot. He then accused me of taking the car home getting into an accident bringing it back and blaming it on the car dealership. I advised him to review his tapes and also to speak to his service writer who witnessed the interaction and took pictures of the car prior to it leaving the lot. It took several weeks and numerous stressful interactions before getting it resolved. They finally fixed the car but there is still abnormalities in the paint where they fixed it. I made the body shop manager aware and he has not followed up. This happened in the fall. The part they were waiting for was for my air conditioning during a fall heat wave! I waited to respond to this customer satisfaction survey because I wanted to see the dealerships response. I am absolutely shocked that No one from Thompson has ever contacted me to perform any service recovery at all! When they sent the car home the emission light went on before I even made it home! This is a one year old grand Cherokee! More
by malsante
Employees Worked With
Mike Resnick gets a negative -5 stars for absolutely horrible customer service, insults and false accusations! , Jim Umpleby, Kristin Mullins
February 07, 2020
Friendly quick and easy service. Will return in the future for more business. Very informative and knowledgeable on car features and specs. #hellcat on the way future for more business. Very informative and knowledgeable on car features and specs. #hellcat on the way More
by katrina_jett
Employees Worked With
Charles Cadden
February 07, 2020
Service department worked stremilly slow. It took them two weeks to discover the engine electrical problem. I expected faster service from the dealership. Won't two weeks to discover the engine electrical problem. I expected faster service from the dealership. Won't More
by hcbpd78
Employees Worked With
Jim Umpleby
February 07, 2020
They were able to get me in and out in a very reasonable time frame and also seemed to be very professional. They also have a very nice waiting room if you chose to wait . time frame and also seemed to be very professional. They also have a very nice waiting room if you chose to wait . More
by kennyraymail
Employees Worked With
Raynor Dodd
February 07, 2020
Very good experience. Rich took very good care of me and my mom she’s who recommended him to me. I highly recommend going to see him for your car needs!!! my mom she’s who recommended him to me. I highly recommend going to see him for your car needs!!! More
by Drew085
Employees Worked With
Rich Steelman
February 07, 2020
Everyone is polite on the phone and polite and helpful in person. We have had service here previously and also appreciate the “taxi” service when our vehicle is being worked on. person. We have had service here previously and also appreciate the “taxi” service when our vehicle is being worked on. More
by jldabrowski2
Employees Worked With
Jeff Tenebaum, Devon Duncan, Raynor Dodd
February 07, 2020
Myself and my husband are very pleased with Edward Ashford.We purchase a Dodge journey 2018 about a year ago and we are so happy with the vehicle.Any time we have a question we call Edward and he alwa Ashford.We purchase a Dodge journey 2018 about a year ago and we are so happy with the vehicle.Any time we have a question we call Edward and he always handled our questions with pleasure. Thank you for your great customer service. More
by jjackie292
Employees Worked With
Edward Ashford
