Thompson Toyota

Disappointing service After purchasing 4 cars through Thompson over the past 15 years, and having all service performed there, I have been very disappointed in the service After purchasing 4 cars through Thompson over the past 15 years, and having all service performed there, I have been very disappointed in the service especially this appt. They did not deliver as promised.and I was stuck without my vehicle. More

transmission computer check recall. I dropped it off at 9 am to be picked up at 5 or before. They were done at about 3 pm. They checked the brakes, tires, fluids and washed and vacuumed I dropped it off at 9 am to be picked up at 5 or before. They were done at about 3 pm. They checked the brakes, tires, fluids and washed and vacuumed it. It was free! 🙂 More

Just a Number Sub average customer service. Felt like just a number. Incredibly hard to talk to someone as you are prompted to leave a message and be contacted with Sub average customer service. Felt like just a number. Incredibly hard to talk to someone as you are prompted to leave a message and be contacted within a half hour. Vehicle sat all day only to be serviced when I called to get an update. Called to tell me my vehicle was done but had no idea whether the service that was done to the vehicle worked. After leaving it was clear the service didn’t work so returned the car yet again to get serviced. Eventually called back the next day not really being helpful in rectifying the situation. Kind of got the impression that “we are wiping our hands of your service.” Went to pick up the car and the lady says, “looks like the update didn’t take so no charge.” Didn’t take!!!! Then what did I pay for the night before!!! Once again the sales guy seemed to be “wiping his hands of us.” More

Excellent service experience! This service experience was excellent and one of the best to date. Ben was expedient in processing my drop off and shuttle. He was very helpful and to This service experience was excellent and one of the best to date. Ben was expedient in processing my drop off and shuttle. He was very helpful and took the time to answer my questions and provide insightful information and guidance for not only my 2010 Corolla but my 2017 Corolla as well! Well done!! More

Great service experience My Prius wouldn't start after a cold night in my driveway. One phone call to Thompson service and a tow was arranged, the problem was diagnosed and f My Prius wouldn't start after a cold night in my driveway. One phone call to Thompson service and a tow was arranged, the problem was diagnosed and fixed. I was very satisfied with Thompson's customer service. More

Really long wait Service is usually fairly quick but this last time it took almost 3 hours! Got there at 9:45. Car was supposed to be done at 11:45 but it wasn’t finis Service is usually fairly quick but this last time it took almost 3 hours! Got there at 9:45. Car was supposed to be done at 11:45 but it wasn’t finished until about 12:30. It was only routine maintenance. I finally had to go up to the counter. This visit was a little disappointing. More

Exemplary Service A scheduled appointment to address car maintenance was handled promptly and professionally. The service done was explained to me in detail with a nec A scheduled appointment to address car maintenance was handled promptly and professionally. The service done was explained to me in detail with a necessary future appointment to address an issue. Service was done in less completed time posted. the Waiting Room was delightful offering coffee or water, newspaper and TV. When finished I had a newly washed, clean car . Would highly recommend Thompson for any kind of service. More

Love Thompson Toyota Great dealership family has been going since 1992. Can always get an appointment fast and all employees are very friendly. Nice to have a dealership y Great dealership family has been going since 1992. Can always get an appointment fast and all employees are very friendly. Nice to have a dealership you can trust. More

Wonderful service experience! Everything went smoothly and the staff were very pleasant, helpful and accommodating! The shuttle taking us to Perkins was wonderful and prompt and t Everything went smoothly and the staff were very pleasant, helpful and accommodating! The shuttle taking us to Perkins was wonderful and prompt and the associate kept us updated about the progress on the van! Thank you for a wonderful experience! More

50,000 mile service I’m currently driving the 3rd Highlander I’ve purchased from Thompson. Only place I’ve ever gone for service. Enough said. Love this place. I’m currently driving the 3rd Highlander I’ve purchased from Thompson. Only place I’ve ever gone for service. Enough said. Love this place. More