Thornton Road Hyundai

THIS IS THE WORST DEALERSHIP IVE EVER EXPERIENCED! !!!!!!!!!! Prior to me going to this dealership I read the reviews and thought that I wouldn't have the same experience as others due to I was only se !!!!!!!!!! Prior to me going to this dealership I read the reviews and thought that I wouldn't have the same experience as others due to I was only selling a car and not buying but I was totally wrong. I took my Jeep to them and other nearby dealers to get an appraisal. They did an inspection, gave me an offer price thats was on par with others dealers I spoke with so I let them know that I would come back the next day to sell the car. I bring my vehicle in the next day along with a check to payoff the difference with the used sales manager Dunston and everything goes smooth as I sign off on the paperwork to sell. The next day Dunston sends me a text a day after a purchase stating that they were backing out the deal after all paperwork was completed, stating that there were unknown issues with the vehicle which defeats the point of me bringing it in for inspection. I call him after receiving the text but he doesn't answer my call. So I drive 40 minutes over to the dealer to see what's going and Dunston states he's unable to provide details as he's not a mechanic. He also states that he didn't answer because he couldn't provide me information about it so w wasted almost and hour by driving to the dealership. He tells me to come back the next day and talk to the other sales manager Ricky Lewallen. Come in the next day and they forced us to take back the Jeep we sold to them with no reason why and by stating that they were not going to pay off the loan, which felt incredibly deceitful due to all paperwork was completed. I spoke to an attorney and was told this was not right due the paper signed states as is and we also do not know what was done with the vehicle while in their possession after sale. Ricky Lewallen, used car manager admitted that even he didn’t know why and he said that it wasn’t his decision it was “the higher ups” which he would not allow us to speak to. We later found out that the manager that he said wasn’t there, in fact was, but was to coward to speak with us to get an explanation. I would caution anyone considering doing business with them. If you have to pay more to go somewhere is it would be well worth it as they truly lack integrity and have awful customer service. More

Slipshod sales experience. Original salesperson had family emergency so sales “manager” stepped in to complete the transaction. Sent a buyers order to my lender with Thornton R Original salesperson had family emergency so sales “manager” stepped in to complete the transaction. Sent a buyers order to my lender with Thornton Road Hyundai. So cashiers check was cut to that entity. Next interaction he told me it must be Jenkins Hyundai. I went back to the bank to get the check recut in that name. That required a complete overhaul of loan documents. Added an extra day to transaction and ended up that Thornton Road was correct. At delivery, no introduction to vehicle features, or instruction for apps I paid $900+ for. After 10 days I still do not have a copy of signed documents, even tho I have emailed 2 times and was assured by delivery fellow that I would receive them by email. I got my vehicle, that is the only positive thing I can say. More

What a traumatic and horrible experience as a woman ,I wish i would have read these reviews, I do not recommend. AS A WOMAN DO NOT GO BY YOURSELF AND NO MATTER HOW DESPERATE YOU ARE DO NOT LET THEM TELL Y wish i would have read these reviews, I do not recommend. AS A WOMAN DO NOT GO BY YOURSELF AND NO MATTER HOW DESPERATE YOU ARE DO NOT LET THEM TELL YOU TO JUST COME IN OVER THE PHONE YOU WILL REGRET IT. I had a coworker refer me to come here because he actually worked with them and here and suggested the Kona, he showed me a few withing my price range and he gave me the card of a rep and said to ask for Dave the GM he will definetly take care of you. I contacted the dealership and spoke to a lady who got me in contact with Ricky. Spoke to him and he said go ahead and do the credit app. Did the credit app and he spoke with his manaher and said it would work best if I had a cosigner. Found a cosigner and advised to do the app. They immediately started blowing upy cosigner asking him to come in, Ricky called back and said he spoke to his manager Dave and confirmed between the both of your incomes and credit look at these Kona, when can you come in. I told him the next day, he said he wouldnt be in but he has told his manager. I live very very far away and have no transportation and told him if I did, I didnt want to waste a ride. He said dont worry. I got there 10 minutes early and spoke to a rep that said Ricky isnt a sales rep but a person whos only job IS TO LIE TO GET YOU IN THE DOOR. It went downhill from there as the sales rep who wasnt friendly or helpful was extremely nonchalant LIEING TO ME TO MY FACE INCLUDING THE GM DAVE. First they said can you put more money down than i stated, I said yes, then the Finance guy he was speaking with yelled out cars based on both of us which included the car i chose 24 Kona, then it changed to them railing me about my job, then saying I had to pay a higher monthly payment, then about my cosigners credit, then about my cosigner being out of state which wasnt a problem and i checked before i got there, then he said income doesn matter, coworker called and spoke to Dave and suggested a different car, then Dave spoke to me and asked if I had a instate cosigner they can definetly push it through then with more money down, I paid $80 to get all the way out there and had to pay that to get back and was 3 hours in and they kept changing the story everytime. the gm dave said to try a instate cosigner which i did and they kept moving the goal post. For the Gm Dave to lie in my face and the other sales reps to change the goal post continously sealed this from me being referred with someone who worked with them and 6 different peole continously changing the narrative, if the top is doing this it goes all the way down . More

We had a great experience purchasing our 2023 Hyundai Santa Fe from Jenkins Hyundai. Jerome, our salesman, was OUTSTANDING and made the whole process easy and enjoyable. He was a pleasure to work with. W Santa Fe from Jenkins Hyundai. Jerome, our salesman, was OUTSTANDING and made the whole process easy and enjoyable. He was a pleasure to work with. Would definitely recommend! More