Thoroughbred Ford

Communication/Service Challenge From Manhattan, KS. Vehicle was parked at the KC airport during a two week trip. When we returned, the vehicle wouldn't start because of electrical pr From Manhattan, KS. Vehicle was parked at the KC airport during a two week trip. When we returned, the vehicle wouldn't start because of electrical problem. Towed to Thoroughbred Ford at 1:00 a.m. on March 6, 2019-- Had to find a hotel. Spoke with Nicholas Setter at 7:20 a.m. and was told they would have an answer midmorning. Heard nothing so called at 11:30. Nicholas told me I would hear by 1:30 p.m. - Heard nothing - Called at 2:15. Nicholas gave me a brief update but they weren't able to diagnose the problem. - In the mean time, we were still at the hotel - Asked Nicholas to let me know if it would be an extended stay.. if it was, we would need to arrange for alternative transportation home to Manhattan. Also asked him to simply clear the codes and reboot the system. (This had solved a similar problem a year ago) - Nicholas said he'd get back with me. Heard nothing - Called at 4:15 and left a message. No response so at 4:45 I hired an Uber to take me to the dealership. Upon arrival at the dealership, I found out that Nicholas HAD GONE HOME FOR THE DAY and our vehicle wasn't even in the shop. Was AMAZED to say the least that we had been left hanging all day and apparently were not going to find out anything else, despite repeated requests to Nicholas to keep us posted since we were from out of town and stuck at the hotel. EXTREMELY DISAPPOINTED in the way we were treated and basically forgotten --- NOW THE GOOD NEWS: Upon my arrival at the dealership via Uber, another service representative, (Nick Sherman) was extremely supportive, prompt and helpful. He got our vehicle in the shop, the codes reset and sent us on our way in less than 20 minutes. It was a nice recovery to an otherwise terrible situation. More

Brian and the dealership provide a great car buying experie. Brian is a very honest and knowledgeable salesman. He takes the time to find out what we want and need in a vehicale. The finance team was exceptional Brian is a very honest and knowledgeable salesman. He takes the time to find out what we want and need in a vehicale. The finance team was exceptional also. The service is fast and very friendly. The whole dealership cares about the customer and our needs. More

Love this Service Department! I have had two concerns with my 2014 F350 Super Duty that my dealership in IL could not (or would not) spend the time diagnosing. Scott Spencer at Th I have had two concerns with my 2014 F350 Super Duty that my dealership in IL could not (or would not) spend the time diagnosing. Scott Spencer at Thoroughbred Ford took care of me both times AND diagnosed BOTH problems correctly and quickly! No down time - which is important to me as I haul horses on a weekly basis!! Such professionalism is nice to experience at a dealership. AND, I cannot wait to get moved to MO to use Thoroughbred Ford on a more regular basis! More

Great service in a timely fashion! Always get quality work done in a short time frame. Also I have done business with Jaile a few times now, and it's nice to be greeted with a smile. Sh Always get quality work done in a short time frame. Also I have done business with Jaile a few times now, and it's nice to be greeted with a smile. She also keeps me informed of everything going on with my vehicle. Will always recommend thoroughbred! More

SCOTT SPENCER Id like to thank Scott for the years of taking care of my business.Ive bought alot of trucks for personal use and will continue to come back..Scott is Id like to thank Scott for the years of taking care of my business.Ive bought alot of trucks for personal use and will continue to come back..Scott is a genuine service person...With a team of Earston (salesman) and Scott you cant go wrong..Great honest people Tim Stickney More

Excellent dealership! Great people to work with, always satisfied with every visit! Always explain exactly what is needed and the best options. I woujld reccomend to anyo Great people to work with, always satisfied with every visit! Always explain exactly what is needed and the best options. I woujld reccomend to anyone needing their vehicle serviced. More

It was GREAT! with Alfredo Mondragon’s help. Alfredo Mondragon is a excellent sale person! He gave me a lot of information in my language, Spanish! he provided me a lot of confidence and he make Alfredo Mondragon is a excellent sale person! He gave me a lot of information in my language, Spanish! he provided me a lot of confidence and he make sure I understand the process of sale. he is the best! More

Great Dealership! Very knowledgeable and helpful service department! I have a only had my truck serviced here. They treated me as if I was someone important at the dea Very knowledgeable and helpful service department! I have a only had my truck serviced here. They treated me as if I was someone important at the dealership. More

Alfredo and Joe I have to say these guys were the best. Understanding in a stressful situation for my husband and myself. Got us into a new flex the next day. Great d I have to say these guys were the best. Understanding in a stressful situation for my husband and myself. Got us into a new flex the next day. Great dealership, great sales guys, great finance guy. Very helpful even though we went through our own bank. We will be buying from them again. More

Brought A Car. Got A New Car Guy/Friend Went to the dealership to help my son purchase a vehicle. He did I was so impressed with the Alfredo and how he handled the deal. I went back a purcha Went to the dealership to help my son purchase a vehicle. He did I was so impressed with the Alfredo and how he handled the deal. I went back a purchase a vehicle for myself . These guys are top notch. He was very organized respectful of my time and worked very hard to get a deal that was good for me and the company. Like the title of this review. Brought a vehicle Got a New Car Guy/Friend More