Thoroughbred Ford

Thoroughbred Ford Prompt, courteous, and timely service. Clean and comfortable waiting area. Advised of progress during service; all service provided reviewed at comp Prompt, courteous, and timely service. Clean and comfortable waiting area. Advised of progress during service; all service provided reviewed at completion. Will return for future service. More

Thoroughbred I have purchased multiple vehicles from harold Dorsey in the past and it is always a good experience. The service department has some great ford trai I have purchased multiple vehicles from harold Dorsey in the past and it is always a good experience. The service department has some great ford trained technicians like Tim Heimberger. I will continue to go to thoroughbred ford in the future. More

Service Completed on time and service work done well. Price is very reasonable and they know Ford products well. I will continue to have our Explorer serviced Completed on time and service work done well. Price is very reasonable and they know Ford products well. I will continue to have our Explorer serviced here. More

Oil change & tire rotation I would like to thank the staff for the awesome service. I appreciate my service being taken care of by my rewards bonus. My car was service in a grea I would like to thank the staff for the awesome service. I appreciate my service being taken care of by my rewards bonus. My car was service in a great timely matter. I had a good report on my car as well. I was helped by Mike Taylor in the service department, who did an excellent job. More

Feel like an unwelcome pest in Service I bought two vehicles from Thoroughbred. No problems there, sales team do not "push" and get sales as a result. But I will not return. The service I bought two vehicles from Thoroughbred. No problems there, sales team do not "push" and get sales as a result. But I will not return. The service department front desk is terrible. I know it can be done better, my wife has a Honda. Take the Honda for service and the adviser makes eye contact quickly, lets me know I am welcome, and books me in as soon as possible. At Thoroughbred when I bring my truck in for service I feel like a peasant waiting for royalty to deign to notice me. Ten or more 'advisers' behind a desk, talking to each other, on the phone or looking at computers or phones - and not one looks up to make eye contact, to acknowledge my presence. IF I stand there patiently long enough eventually one will mutter "be with you soon" and then pick up the phone. This is true whether I have an appointment or not. And by the way, the waiting room is ugly and cramped. Check out the Toyota and Honda waiting rooms, then look at Ford. Like comparing airline business class to coach. To be fair, they have done good work for me when I have persevered and waited. The technicians and their work are decent and do a good job. I will not be back: I don't know why anyone goes there except out of habit or some sense that they have no choice. More

Harold Dorsey is the go to guy at thoroughbred Ford I began buying from Thoroughbred Ford because I was treated like family, Harold Dorsey knows how to listen, how to get you want you want and sometime I began buying from Thoroughbred Ford because I was treated like family, Harold Dorsey knows how to listen, how to get you want you want and sometimes even more than you wanted. I always send friends and family to Thoroughbred Ford and why not, it just makes sense. More

Good Experience I found the car I was looking for online but was out of my budget. Contacted the dealer and talk to Dave “Coach” Galvan. He not only helped me but wor I found the car I was looking for online but was out of my budget. Contacted the dealer and talk to Dave “Coach” Galvan. He not only helped me but work with me before the dealership to make a good deal. In order to do so I had to ask a lot of questions and Coach patiently answered all my emails and phone calls with everything I needed to know not only about the car but about the transaction, etc. He definitely made it happen and help me get the car that I wanted at the price I could afford. If you want to buy a car I definitely recommend Thoroughbred Ford and specially ask for Dave Galvan. Thanks Coach! More

Excellent service, professional staff and quality products! George O'Sullivan is top-flight! Knowledgeable, friendly, professional...we have purchased five vehicles from George and wouldn't want to work with a George O'Sullivan is top-flight! Knowledgeable, friendly, professional...we have purchased five vehicles from George and wouldn't want to work with anyone else! More

New Car Purchase Bought a 2017 Platinum Expedition from Coach. Why? He wanted to help not just sell us a car. Never did we feel pushed. He dealt fairly on price, my tr Bought a 2017 Platinum Expedition from Coach. Why? He wanted to help not just sell us a car. Never did we feel pushed. He dealt fairly on price, my trade, and a few touch ups we requested. Once the sale was done, he did not abandon us. Coach walked us through the entire process and made sure we were taking care of. My analogy-The Ritz experience. We talked to him about DVD player and windown tinting. He not only provided contact information but called them to let them know to expect our call. We have used on and they did a fantastic job. The financing was a great experience. Joe was our guy at the dealer. No strong arm, evil car finance guy tactics. He was professional and nice. The rest of the staff at the dealership-nice. They always opened the door and let us go first. Walking down the hallway they stepped back and let us go first. Always with a smile and pleasant greeting. What we have received from other dealers is an inconsistent experience. Leaves you not feeling good about the money you have spent. Not here. It started great with Coach and carried all the way through. We love our new ride! Thanks Coach and the team at Thoroughbred! More

BUYER BEWARE (FAKE PROMISES) Purchased a 2016 Ford Focus SE. I live 80 miles from this dealership. Told the tires would be changed to match what was on the vehicle, paint chip wou Purchased a 2016 Ford Focus SE. I live 80 miles from this dealership. Told the tires would be changed to match what was on the vehicle, paint chip would be fixed on door, and dealership would pay sales tax. Well, 1 out of 3 is terrible. They did change out the tires only after putting on Walmart specials. I had it in writing that they would replace with the exact or better tire. The did that but had to make another trip to do this. Paint has never been fixed and Sales tax seems to be whatever number they want to make up. Finance person is uneducated, unprofessional, and downright rude, Makes snide comments about crap that makes no sense and plays it off like I never heard it. BS. We love the car but fake promises from top down. Sales Manager is the only one that can and will make any type of decisions. He is a stand up guy! Last comment made by sales person was with much sarcasm. "We have bent over backwards for you". Last I checked that is what a sales force is to do in a very competitive marketplace. Told the dealership I had my own financing and they ran my credit anyway. NOT COOL! More