Three County Volkswagen

My daughter, in need of a new car decided to lease a new My daughter, in need of a new car decided to lease a new vehicle and develop a real credit history. She initially considered a Mini S Hardtop, excep My daughter, in need of a new car decided to lease a new vehicle and develop a real credit history. She initially considered a Mini S Hardtop, except we found their sales force arrogant. They could afford to have a little attitude when they were a bit player in Roundel’s showroom, but once they branched out on their own, they could consider a more humble approach. After all, they feature a buzz car that gives the world the same model with the exception of rag top, sedan or swing open rear doors, hardly a reason to scare consumers out of their dealership. A Jetta was her second choice (my first), so when we pulled in a VW Dealer, I was overjoyed. Our only mistake was visiting a Volkswagen Dealership in Ramsey, never make the same mistake. After listening to the young salesman spiel, we decided to compare VW dealers so I called a friend and she suggested Gary Santostefano, of Three County VW, in Lyndhurst, N.J. After a warm introduction, Gary began by taking us to the car we were interested in and opening the hood. I mentioned that he was the first of four dealers that actually took us to a car and wanted to describe what it offered. He then continued to explain the particulars of the drive train, from there we went to the deck lid and opened the trunk and the same was defined. This went on until every feature of this vehicle was explained in detail. Once the vehicle was digested, a test drive was offered and by the completion of the short road trip, we went inside to discuss the finances. After we thought it over, we told Gary that we had another dealer who already gave us a much cheaper price. By coincidence, the other dealer called my cell while we were in the midst of negotiating with Gary. He asked if we could get to them before they close to get a contract executed. I told Gary the price they offered and that naturally we had to go with the cheapest price. He said he understood and knew I was dealing with one of his biggest competitors. He then shuffled some different cars around that had one or two less whistles in them, but in the end, could not get close enough to the price we were told. Upon leaving his desk, Gary said this “they cannot sell you this car for that money” I said if they don’t, we will be back. We left there and 3 days later I called Gary back. I was honest with him and told him he was absolutely correct. A short while later, Gary gave me a price above board that was more then the other dealer, but what he was not doing was lying to us. His price did not include other elements that were back door devises there to cheat us. In the end his price was a bit more money and again, because he wasn’t cheating us on other elements, the car actually cost my daughter $5.50 less each month then the former cheaper deal. I have been in the car trade since 1969 and have never met a more sincere and professional salesman then Gary Santostefano. The car was the price we agreed on, it was prepped and ready for pick up the following day and his dealership did not play around with the paperwork, proving that they share the same integrity. So, maybe you should go to the Dirty Dogs in Ramsey, (just don’t sign a thing) then go to Lyndhurst and see the contrast. There you will learn about all the features your next vehicle has, from a Professional that has been selling cars for 30 years. After the whole up and down experience my Daughter, her Mom and I went through, we all have to praise our Salesman and his Employer...they deserves it. We almost switched manufacturers and that would have been wrong. I worked for VW years ago and know they market a high quality vehicle, priced less than many of their counterparts that don’t compare. In the end, my Daughter loves her new Jetta SE and she has the right Salesman to thank for that. More

A couple of years ago I purchased my Volkswagen Jetta in which I was super excited about. I tried to maintain service when possible, especially with oil changes, topping off fuels, etc. Two years after I which I was super excited about. I tried to maintain service when possible, especially with oil changes, topping off fuels, etc. Two years after I had the car, the transmission went. Got it fixed, cost about a million dollars. Last month I took my car for service and got lots of things fixed total cost about 1,000 for the work. On Monday my car died. Had it towed to the service center. Even though three weeks ago, I had JUST taken my car to get things fixed. They said it was my timing belt and the cost to fix an '02 Jetta was 4,500. So, you mean to tell me when I was in the shop 3 weeks prior, they couldn't mention this MAJOR IMPORTANT fact?!?! I am so upset. I have NO money to fix the car and all they want to offer is 10% off since I had work done in the past. I asked for a courtesey car to take to work, they didn't have any in stock. xxx? They offered me to get an Enterprise rent a car, at my expense. Seriously? First of all, it shouldn't cost 4,500 to fix a stupid timing belt. I hate Volkswagens, I will never buy any Volkswagen or Audi in my life ever again. Don't go to this service center. They truly are rude and non-efficient! More

I have been shopping for a new vehicle for 3 months. My quest had taken me to the Big 3, and just about everyone else. I have had some really bad experiences. I can write a book about them. My quest le quest had taken me to the Big 3, and just about everyone else. I have had some really bad experiences. I can write a book about them. My quest led me to Three County VW. I was there approx. 2 weeks ago, to check out and compare 2 vehicles, and the salesman, who "helped" me didn't. I was given a card and that's about it. The card found its way into file 13. I decided to give them another shot on Memorial Day, and was greeted by the ultimate professional. Gary Santostefano. Gary was WONDERFUL to work with. Not only did Gary MEET my expectations, he went ABOVE AND BEYOND. I fell in love with a beauty...CC that was on the showroom floor. He gave me all the information I needed, then said, "test drive it!" Gary made the experience "unforgettable", which is something that I personally strive for in my own store. It was easy and FUN! THIS IS HOW BUYING A CAR SHOULD BE! I picked my "baby" up on Saturday. The attention to detail that Gary gave to me and my new car was amazing. My plates were already on, and the car was sparkling! If you are looking for a VW, go see him. He is the best! More

Wicked expensive and poor service. Short tempered and rushed. Takes days for them to check my towed in dead car. Continuously tried to sell me repairs i didn't need; IE all new brakes for over $700 whe rushed. Takes days for them to check my towed in dead car. Continuously tried to sell me repairs i didn't need; IE all new brakes for over $700 when i needed a $20 sensor cable; entire exhaust system for $400 when i needed a pipe clamp; a $3000 ECM when i needed a $9 relay; informing me the computer scan shows no errors before i find the print out left on the floor of my car with five major errors and three minor ones; overall never being able to repair or even diagnose my 2000 TDI Beetle's chronic malfunctions, going as far as stating the car is running fine when it still stalled after 20 minutes running. Never again will they see a cent of my money, nor will i ever buy another American VW. More

Rude, unprofessional, confrontational, belligerent, disrespectful, untrained and downright unpleasant sales staff. Customer service was nonexistent. Bad representation for the dealership and for VW, th disrespectful, untrained and downright unpleasant sales staff. Customer service was nonexistent. Bad representation for the dealership and for VW, the brand. Jimmy should find another job, perhaps in repairs, somewhere behind the scenes or not work at all because he clearly does not care about his job. Surely he should not be front line dealing with prospective clients. What an embarrassment for the dealer and VW. More