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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,796 Reviews

1,796 Reviews of Three County Volkswagen - Service Center

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October 06, 2021

Courteous, efficient and thorough diagnosis of the problem. Convenient shuttle service.Overall friendly, professional atmosphere at this dealership. More

by bbrandes1@verizon.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2021

Always friendly. And help you right away. Love the service they provide. I hold recommend you to buy or service your car here. More

by KEVINHFUENTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2021

Always prompt service. My dashboard said "replace key battery". I called Toni at the dealership she asked if I was in the neighborhood and I was. She said, "Matt says come right on in." 5 minutes later More

by SPLENDOR.MUSIC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
September 30, 2021

Had my car for over 2 weeks which is fine, with back order, but didn’t even wash my car when they gave it back. Used to come standard. Disappointed. And I always had to reach out for an update. More

by MATTHEWBHARGAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Three County Volkswagen responded

Thank you for your Review. I apologize to you for any issues regarding your visit. I also apologize to you about the delay of parts. Parts availability is a large issue globally, unfortunately. I wish that was not the case. We have not been doing car washes due to not knowing someone's comfort level with having many people in your car while at the wash. Sorry about that. Thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

September 30, 2021

I was stranded and Service department was not very supportive. Part was not in stock and tow day out. Mechanic however was great used a part that he was able to adapt and got me back on the road. More

by VP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know names of employees
Oct 26, 2021 -

Three County Volkswagen responded

Thank you for taking our review. I apologize to you for any issues regarding your visit. Parts availably is a global issue at this time. Many parts just cannot be had or, we it is an extended wait to get the parts sent to us. I am glad the Technician was able to get you on the road! Thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

Oct 27, 2021 -

VP responded

No need to apologize. Just glad I was able to get home.

September 27, 2021

Excellent staff and customer service. My car was done in a very timely manner. Very much appreciated! More

by J.DEROGATIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2021

Service manager told me oil change takes 1.5 hours and i have appointment so I choose to wait and for 1.5 hours my car was not even move from spot where i park. Then i told them then they take my car inside More

by SANDIPARKITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2021

Not so good my car has the same problem, and cannot bring it back until oct 5. Not happy. More

by NONNICEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2021

good service, did not wait very long, friendly and efficient. Will return for oil change. More

by PATRICIALEASLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2021

Excellent Service As Always!Matt and Greg are Excellent Service As Always! Matt and Greg are outstanding. they are experts when it comes to all my VW needs since I have three VW's More

by JIMSLATTERYJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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