Thunder Basin Ford

Purchased my second new Ford Maverick from them a few days ago. They made it simple and easy each time. As I have other Fords that have been in for service, I can state that their parts and service dep days ago. They made it simple and easy each time. As I have other Fords that have been in for service, I can state that their parts and service departments have been just as efficient and easy to work with. More

If I could give less than 1 star, I would. The worst, and most unprofessional service department I have ever been to. My father worked in dealerships as a service manager my whole life, so I h The worst, and most unprofessional service department I have ever been to. My father worked in dealerships as a service manager my whole life, so I have been around my fair share. This is hands down the most unprofessional dealership I have ever worked with. Specifically working with Sarah. You want an update on your car? Forget about it. You want questions answered? Forget about that too. You want your car done in a timely manner? That's not going to happen. Want your car fixed right the first time? That's clearly not an option here. Oh and don't expect any communication or updates. Unfortunately, there is nobody in management willing to help either. I will be taking my vehicle to SD from now on. Worth the drive to avoid repair delays, getting your car back wreaking of cigarette smoke, and dealing with an advisor who could care less about customer service. Shady and dishonest is how I would describe this dealership. Also a professional dress code never hurt anybody, maybe dress for the job, not the bar 🤷‍♀️ More

Love the car, and dealing with Jason was great! He was very informative and helpful. He was very informative and helpful. More

A/C quit cooling so took it in for repair. After they "fixed" it for $1300, 2 weeks later, same problem, it quit cooling. THUNDER BASIN FORD DOES NOT GUARANTEE THERE WORK, and wanted to charg After they "fixed" it for $1300, 2 weeks later, same problem, it quit cooling. THUNDER BASIN FORD DOES NOT GUARANTEE THERE WORK, and wanted to charge about the same amount,or more, to "fix" it again!! REALLY? Do I have stupid written on my forehead!! I do not trust THUNDER BASIN FORD, or recommend their service dept.!! More

Dustin Fallon was very helpful and patient with me as each time I came to look for my new vehicle and battled with myself over what I wanted & what I needed. He recognized the struggle and showed me my t each time I came to look for my new vehicle and battled with myself over what I wanted & what I needed. He recognized the struggle and showed me my truck which was a perfect blend between the two. More

Techs apparently need to go back to school said my brakes and rotors was fine twice even though it squeaks like crazy and the pads show uneven wear badly and rotors have grooves wore on them but they are Fin and rotors was fine twice even though it squeaks like crazy and the pads show uneven wear badly and rotors have grooves wore on them but they are Fine don’t need replaced or anything they say ! xxxxty service too the service lady extremely rude very unprofessional More

Enjoyed working with Dustin at Thunder Basin Ford! They were fast, efficient and straight forward with me. I wish other dealers in my area were as good! were fast, efficient and straight forward with me. I wish other dealers in my area were as good! More

Bought a used 2018 F-150 from them. Buying process was easy drove the truck home that day. unfortunately the engine and maintenance lights came on the next day and I had it towed back to the dealership. H easy drove the truck home that day. unfortunately the engine and maintenance lights came on the next day and I had it towed back to the dealership. However they did the right thing and covered the cost of the tow bill. Turns out it was a faulty sensor and the people in the service department had it fixed the same day. More

My truck had been totaled and Dee and the staff made sure to make the process of getting into a new one was done quickly and easily! Could not be happier with how smooth it went and I absolutely love my new to make the process of getting into a new one was done quickly and easily! Could not be happier with how smooth it went and I absolutely love my new truck!!! More

Outstanding service department and Service Manager While on an extended RV trip from Florida through Wyoming we had a mechanical issue that took us off the road and left us in despair. Thunder Basin Fo While on an extended RV trip from Florida through Wyoming we had a mechanical issue that took us off the road and left us in despair. Thunder Basin Ford came to the rescue! Service Manager Jason Praus brought our RV in and set to work on it immediately. A correct diagnosis of the problem was made in a very expeditious manner and the repair was completed quickly with the resulting repair cost found to be very fair. I would recommend Thunder Basin Ford to the highest degree and if I lived locally they would definitely have all my vehicle need business. More