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Thunder Chrysler Dodge Jeep Ram

Bartow, FL

4.4
827 Reviews
Welcome to Thunder Chrysler your premier Chrysler Dodge Jeep RAM Dealership in Bartow, FL! Thunder Chrysler is the premier Chrysler Dodge Jeep RAM dealership in Bartow, FL. We pride ourselves in providing an excellent customer experience to the people of Bartow and the surrounding areas such as Lakeland, Brandon, and Plant City, FL. Located on West Main St. Thunder has been providing a quality car buying experience to the people of Central Florida. Here at Thunder Chrysler we treat our customers like family, so no matter your car need whether you're trying to purchase a new vehicle or just need an oil change feel free to contact us anytime! The thing about car buying that makes it such a hassle is the time and research it takes to find the right vehicle for you and your family. That's why we do the hard work for you! Our team of sales experts can figure out what model car, truck, or SUV would be the perfect fit for you. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1425 W Main St

Bartow, FL

33830

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Showing 827 reviews

August 13, 2024

That Brian is a nice guy. I would recommend buying your next vehicle from Brian. More

by bfish1963
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brian Fishburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Horrible service department. Need to fire all again and start over. Service manager first. Won’t be coming back or buying anymore vehicles there More

by EFACEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

We want to take a moment to address some concerns that have been shared regarding experiences in our service department. We are fully aware of the challenges we've faced recently and want to assure you that improvements are underway. At the end of July, the owner made the decision to terminate the previous manager and has since taken direct responsibility for the department. With 25 years of experience as a Service Director, he is implementing swift changes, though some improvements will take time. As you may know, finding qualified staff in the service industry is challenging, and thorough training is essential. We take full responsibility for any mistakes made by our team and are dedicated to making things right. However, we do ask that any concerns be shared constructively. Thank you for your continued support and understanding as we work to better serve our community. Sincerely, The Thunder Chrysler Dodge Jeep Ram Team

August 12, 2024

Damaged my left front hubcap on my Ram 3500 during tire rotation. Technician knew the hub cap was damaged but placed back on my truck. I caught the issue on road trip day after dealer serviced my vehicle. More

by don.fielden
Service Price Transparency
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Service Time
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Recommend Dealer
No
Employees Worked With
LOUIS
August 12, 2024

Everybody at the dealership treated me pretty well. My dealer salesman was George and he was pretty nice. The only problem was his product knowledge on a Chevrolet was very minimal. The manager, Bob, w More

by williamurich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Vandesande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge, Ricardo Vega
August 09, 2024

The sales team was very helpful thank you for everything. We appreciate this dealer and team. More

by cruzrosi69
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Luis Peña María Hiraldi, Ricardo Vega
August 09, 2024

Communication is absolutely horrible. They were only suppose to keep my vehicle for the day to put a new seatbelt fastener in which had to be ordered so this was the second appointment. More

by swatpup0307
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Bill Hagel
August 08, 2024

The dealership is awesome. Everyone we encounter from sales to service or great very customer oriented and made sure all of our wants or met. More

by hallsheryl1965
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Superior customer service and care is what they do, expert and professional attention for those looking for the best. Ask Luis Peña........he knows! More

by juanorthopro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Peña
August 07, 2024

Tim Lacey was my salesman and I commend him for superior customer and taking the time to work with me. From our contact to the test drive and then closing the deal. This is my second purchase and then Tom E More

by phoebie86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Shop often ran with skeleton crew, always takes over a week to even diagnose your vehicle More

by bri2b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis service department
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