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Thunder Chrysler Dodge Jeep Ram

Bartow, FL

Overview
Employees
Reviews
Vehicles
4.4
827 Reviews
Welcome to Thunder Chrysler your premier Chrysler Dodge Jeep RAM Dealership in Bartow, FL! Thunder Chrysler is the premier Chrysler Dodge Jeep RAM dealership in Bartow, FL. We pride ourselves in providing an excellent customer experience to the people of Bartow and the surrounding areas such as Lakeland, Brandon, and Plant City, FL. Located on West Main St. Thunder has been providing a quality car buying experience to the people of Central Florida. Here at Thunder Chrysler we treat our customers like family, so no matter your car need whether you're trying to purchase a new vehicle or just need an oil change feel free to contact us anytime! The thing about car buying that makes it such a hassle is the time and research it takes to find the right vehicle for you and your family. That's why we do the hard work for you! Our team of sales experts can figure out what model car, truck, or SUV would be the perfect fit for you. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1425 W Main St

Bartow, FL

33830

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Showing 827 reviews

January 23, 2024

Jason is always great to deal with. He gets my truck in and out same day. More

by john.deblasio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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January 23, 2024

Luis Penya. Give that guy a raise! We were stranded from Idaho and called several other dealers in our area and Thunder was the only one who cared. Got us in a More

by carpenterdennis1196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Penya
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January 23, 2024

Thunder Chrysler Dodge Jeep RAM is the most professional dealership I've ever had the pleasure to do business with. The service department crew is really awesome 👍 More

by LMARTIN427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Maxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vandesande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Laverde, Noah Gunter, Mike Quinn
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January 21, 2024

Mikey took his time and listen what we were looking for and helped us our dream jeep More

by DANNYANDUJAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Laverde, Mike Quinn
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January 21, 2024

Professional, caring, and comfortable experience. I would recommend anyone looking to buy/lease a car and service to check here first. More

by bcarruth556
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Conklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Lacey
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January 19, 2024

Over all a very good experience. The staff is always courteous and caring ! What an awesome Dealership to do business with. I wish they all were like this. More

by TAFFLONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Lacey, Noah Gunter
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January 18, 2024

We were on the way home to Fort Myers from Orlando when our Dodge Caravan developed engine problems. Luckily we were only 4.7 miles from Thunder Dodge. I called the service department and spoke to Luis P More

by terryandfreda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Pena
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January 18, 2024

Always professional and courteous service! Thank you for being so quick with my repair! And for your prompt notification of finished work! More

by bobkat0517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept, Jason L
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January 17, 2024

Waited over 2 hours for a oil change that I had an appointment for. Tire rotation done without approval. More

by bryanhayes58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jan 17, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Dear Mr. Hayes, We would like to extend our sincerest apologies for the confusion and inconvenience caused during your recent visit to Thunder Chrysler. Upon reviewing the circumstances of your experience, it has come to our attention that the information provided to US by our Service Writer was inaccurate and pertained to a different customer. This error is not reflective of the high standards we set for customer service and communication. We have taken this matter seriously and have relayed the details to our General Manager for internal review and action, to prevent such misunderstandings in the future. As a gesture of our commitment to your satisfaction and to rectify this situation, we are offering you a Gift Certificate for a FREE Oil Change Service. Please contact me at Eric.Hale@ThunderChrysler.com at your convenience to arrange the pickup of your Gift Certificate. We value your business and your trust in us, and we are dedicated to ensuring that your future experiences with us are positive and up to the standards you expect and deserve. Thank you for your understanding, and we look forward to the opportunity to serve you better. Sincerely, Eric R. Hale Customer Relations Manager Thunder Chrysler

Jan 17, 2024 -

bryanhayes58 responded

Eric, My appointment was made for January 15th for 12:30pm. The van arrived on January 15th just after 12. Here is confirmation: “ this is a reminder of your upcoming appointment on 01-15-2024 12:30:00 PM at Thunder Chrysler Dodge Jeep Ram for your 2021 RAM ProMaster Cargo (3.6L). We look forward to seeing you soon.” The van did not show up a day earlier so your claims of being accommodating are null. The van was there at the scheduled time and date of the confirmed appointment. Per the tire rotation, if it wasn’t scheduled and you were behind on the time already, why was it done to begin with? It just took more time for the service to be done. I appreciate you working on the van and can only suggest in the future that if you are 2 hours behind schedule to call and advise prior to arrival. I think that would have been a better alternative to the wait and confusion. Thank you.

January 17, 2024

Good service, you can get an appointment quickly with no hassle or issues. Great people More

by mmacedo6018
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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