Tim Dahle Nissan Southtowne

They sold me a car without a title. When I took it back to them, they bent over backwards to make things right for me. We found a vehicle that was almost a perfect exchange for the car When I took it back to them, they bent over backwards to make things right for me. We found a vehicle that was almost a perfect exchange for the car I was returning. But it was at a different dealership in Bountiful. Mike Cheadle called them to arrange to buy it from them and drove up and got it while I waited. It is a year newer, about the same mileage as the one I returned and at a lower cost so I could buy it outright with the money I had instead of having to finance part of the cost. If I need another car, I will definitely go back. More

They Only Care Until the Ink is Dry on the Financing Agreement ​I originally left a stellar review for Tim Dahle Nissan Southtowne in South Jordan, Utah, after purchasing my 2023 Nissan Ariya. I even Agreement ​I originally left a stellar review for Tim Dahle Nissan Southtowne in South Jordan, Utah, after purchasing my 2023 Nissan Ariya. I even kept my financing agreement with them to show loyalty to a dealership that seemed to value its customers. I deeply regret both of those decisions now. ​Before my one-year warranty was even up, my vehicle developed an intermittent squealing and scraping noise at low speeds. I took it in for a diagnosis, and the mechanic found the passenger front brake backing plate was bent and making direct contact with the rotor. The official diagnostic notes explicitly stated there was "evidence of someone prying on the backing plate"—a clear sign of technician error, almost certainly from a careless tire rotation or mechanical prep during its warranty period. ​The fix was literally a service manager pushing the thin metal back into place with his fingers, but I was still slapped with a $200 out-of-pocket diagnostic fee. I reached out directly to Bill Hadsell and the sales management team, providing all the invoices, documentation, and a perfectly reasonable request to reimburse the $200 for a mechanic's error that occurred under their watch. ​Instead of doing the right thing and honoring their commitment to customer satisfaction, they completely screwed me over. The "great reputation" they push online is a total facade. They are more than happy to take your money, lock you into a financing agreement, and then leave you high and dry the second you need basic, post-sale support. ​If you are thinking about buying a vehicle here, beware. Their loyalty to you ends the exact second you drive off the lot. ​Tips for Maximizing Visibility: ​ More

It started a week after I cad the vehicle, they called and told me they decided to use a different lender and I would need to Re-sign the contract, that not changed just a differant lendor. ( All a lie), and told me they decided to use a different lender and I would need to Re-sign the contract, that not changed just a differant lendor. ( All a lie), they not only changed the lendor but added 3K in warrenty cost and cahnged my interest from 5.99 to 6.5. Then 2 weeks later but rear tire blew, had to have it towed into tire place, turns out all 4 tires where bad, the 2 rears were not even legal to drive on. I had to buy 4 new tires ( they agreed to pay for 1 of them). two weeks later the A/C compressor went bad ( 2,500 ) for new compressor. they said it wasn't covered and said I would have to pay for it. Reached out to BBB and they're consumer affairs to see if they can help. No word back as of yet. More

My daughter purchased a 2013 Nissan Altima from this dealership. At the time of sale, we signed paperwork stating that we could bring the vehicle back to have a leak repaired. We were initially told to dealership. At the time of sale, we signed paperwork stating that we could bring the vehicle back to have a leak repaired. We were initially told to bring it back by Tuesday. However, after contacting Phil Green, he assured us via text message that bringing it in on Thursday would be fine. When we called to schedule the repair for Thursday, Phil claimed it was supposed to be brought in on Tuesday. Fortunately, I have all of the text messages showing that he explicitly said Thursday was acceptable. Based on our experience, I would not recommend buying a vehicle from this dealership. We felt that we were not treated honestly regarding the repair agreement. Additionally, we were told that the vehicle had been detailed before delivery. When we picked it up, it was extremely dirty and clearly had not been properly cleaned. We ended up spending 5 to 6 hours cleaning the vehicle ourselves. This left us questioning whether we were given accurate information about the condition of the car as well. Overall, this was a very disappointing experience due to poor communication and what we believe were misleading statements. More

Alec & Connor assisted and sold us a Toyota Camry for our daughter. Alec patiently worked with us and was able to get us a number we were satisfied with. Paired with a great forever warranty - I highly recom daughter. Alec patiently worked with us and was able to get us a number we were satisfied with. Paired with a great forever warranty - I highly recommend this dealership! More

I purchased two cars from Tim Dahle, and have reasonable service. One from their south town dealership, and one from their Murray location. I don't drive much so both have under 55k miles. They offer a f service. One from their south town dealership, and one from their Murray location. I don't drive much so both have under 55k miles. They offer a free car wash at both dealerships when you purchase a car from them. I live in Herriman. So the South Town Location is much closer to my home. I have become very disappointed with their lack of customer care. Very frustrated in fact! They won't let me wash one of my cars at the south town location because it was purchased at the Murray location. Yet because I live in Herriman, the distance to Murray is considerable farther to travel just for a car wash. It isn't worth the time and frustration for a simple car wash. What a childish policy that shows no concern for customer care. I would think twice before making a purchase at South Town. You have to wonder what will happen if you have a real need for service. Good Luck with that. More

I brought my car in on [Date of service] at 10:00 AM to address a recurring issue with my [be specific about the issue, e.g., air conditioning not blowing cold air, heater making a strange noise]. Despite address a recurring issue with my [be specific about the issue, e.g., air conditioning not blowing cold air, heater making a strange noise]. Despite dropping off the vehicle promptly, I experienced significant delays and a lack of communication throughout the day. After dropping off my car at 10:00 AM and signing the release form by 12:00 PM, I received no updates for several hours. I called for an update at 3:00 PM and was told someone would call me back, but I never received a call. I called again at 4:00 PM and received the same message. Frustrated by the lack of communication and needing to get home for my daughter's birthday, I had to take a Lyft to the service center. Upon arriving, I was finally informed that my car was "just getting in" for service, despite it being there for over six hours. I then waited an additional 45 minutes while they worked on it. My vehicle is supposed to be covered by the Forever Warranty; however, I was still charged a $200 diagnostic fee, and I still left without a clear understanding of the problem. The service I received was unacceptable. The service representative showed a complete lack of urgency, even after I explained my need to get home. His slow and indifferent approach was incredibly frustrating, and the dealership made no attempt to rectify the situation or provide satisfactory service. I am deeply disappointed with this experience. More

DO NOT EVER trust this dealership to fix your car! We took our car to this Nissan dealership, trusting they would be able to fix our car and get us back on the road again. Instead, they took thousands We took our car to this Nissan dealership, trusting they would be able to fix our car and get us back on the road again. Instead, they took thousands of dollars from us, did horrible work, and will not take accountability for any of it. They have tried to blame everyone else and are refusing to fix their mistakes. We took the car to the dealership and knew that the probable diagnosis was going to be the ECM. After a "proper" diagnosis from the dealership, we got a message from Rodrigo advising us that the car had a failed ECM and we agreed to replace it and pay the cost. Rodrigo advised us that upon replacing the ECM that they would need to check the wiring harness to ensure that is not what caused the ECM to fail in the first place (we have text messages of the conversation). When our ECM was replaced, the dealership called us to let us know the work was completed and we could pick up our car and the cause of the failed ECM was actually the alternator (that had been replaced a month prior). We would need to take the car back to the garage that repaired the alternator. When we picked up the car the battery light and the brake light were on. We asked why and we were told it was because the alternator was overcharging which is what caused the ECM to fail in the first place. We immediately took the car to the garage where the alternator was replaced and advised them of what we were told by Nissan. The garage said they didn't think that was the case and that they would replace the alternator, but we would need to pay for the labor again. So, we paid the $500 in labor to have the alternator replaced again, and to our surprise, the battery and brake lights were still on when that work was completed. We immediately went back to Tim Dahle and told them we had another alternator installed, and the same problems are occurring. Before even looking at the car, the manager, Tim, tried to tell us that the alternators we were purchasing had a reputation for being bad, but they would be sure to thoroughly look over the car the next day and let us know the diagnosis. After looking over the car we got a call advising us that the ECM that we just put in our car had failed again and that the actual cause was not the alternator, it was in fact the wiring harness that was never checked to begin with, after the dealership assured us that it would be checked. So, needless to say, we spent money on another alternator that never needed to be replaced. The dealership does not want to take any accountability for the fact that they told us they were going to check the wiring harness and never did. After paying the dealership $2000.00 to fix the car initially and a failed diagnosis due to the fact that the dealership never checked the part they advised us that they were indeed going to check, Nissan now want us to pay for a new wiring harness and a new ECM that failed due to their misdiagnosis for a total of $5100.00 . I have never seen worse service than what we have received here. What happened to good customer service, doing the right thing? Taking accountability for your mistakes?? Instead, you guys are literally in a business to rip people off, place blame on others and not give a xxxx about the customers who were in search of good honest service to begin with. Way to go, Tim Dahle. You take the cake for the worst service ever!! DO NOT TRUST THIS DEALERSHIP!! The service manager will not even talk to us, and we have been very patient considering the circumstances. They will not admit they are wrong. But we will take this to the top and get legal action if needed. Someone needs to do the right thing here. More

Took my car to get service was the absolute worst experience. Can't seem to get any information.no one knows anything l. I will never go back let alone recommend this place. experience. Can't seem to get any information.no one knows anything l. I will never go back let alone recommend this place. More

Bryker Duran was my Saleman and helped me into a car that I love! Had a great experience with Tim Dahle Nissan and definitely recommend this dealership and Bryker for your next vehicle purchase! I love! Had a great experience with Tim Dahle Nissan and definitely recommend this dealership and Bryker for your next vehicle purchase! More