Tim Dahle Nissan Southtowne

Best Car sales man Every Working with Matt Fredericks was beyond any sales person I have ever worked with. Listened to what I was looking for not what he wanted to sell me. Working with Matt Fredericks was beyond any sales person I have ever worked with. Listened to what I was looking for not what he wanted to sell me. He was by far the best sales person I have every worked with!!!! More

best experience I have had I was working with another dealership and it was the worst experience I ever had. I got in touch with Jeffery Lowe here and he did am amazing job gett I was working with another dealership and it was the worst experience I ever had. I got in touch with Jeffery Lowe here and he did am amazing job getting me into a new a car. It was the best car buying experience I have ever had. More

Not honorable or ethical I am not one to usually write a review much less complain about anything but my intent here is to hopefully save others from wasting their time or to I am not one to usually write a review much less complain about anything but my intent here is to hopefully save others from wasting their time or to get Tim Dahle Nissan to fix a big problem. Last Saturday I found a couple Jeeps on ksl and loaded up my family to look at them, after calling to verify that the add was accurate, that the Jeeps were available and set up a meeting time to come look of course. We arrived at our scheduled meeting time to find that the salesman we set the meeting up with was with another customer (not sure why we had a "meeting time" but o well). Another salesman was happy to help an facilitated a test drive. During the test drive the 4 wheel drive cable appeared to come disconnected (I am not a mechanic but that's what it felt like) we went into the dealership as it seemed like an easy fix and we could proceed. The salesman asked if he could earn my business and I said yes and I offered him the full asking price listed on ksl in cash (plus tax, title, etc of course) he said sure no problem an ran around the dealership like usual talking with other employees assuming managers. They told me it might take 25 minutes to complete the service. I explained I had another appointment to get to and assuming everything was fine with the 4x4 we would buy it. He said he would call me as soon as he knew. 15 minutes later he called to tell me that apparently this was the first time it had been in the service department in the Jeeps 1.5 month stay at the dealership since it was traded in and that although the cable was a quick easy fix the Jeep would need new brakes front and rear, new tires and wheels to pass inspection (the ones on it were "too big") it would also need mudflaps. This would cost me an additional $2000 Yes 2 thousand American dollars, additional, on top of the add price and I had to pay for it. I asked if there was any way I could purchase the vehicle "as is" because I liked the way it was with the big oversized tires (34.5" tall tires on a jeep wrangler unlimited is not too big mind you). He told me "no it was against company policy and it might be illegal" to do that. He said it would be going to auction on Monday (yesterday) as I right this review the vehicle is now listed for $1200 more and reads ***pre auction*** "as is" ***purchaser responsible for tax title registration and licensing***. WHAT!! This was against company policy and maybe illegal, oh I see they just wanted the extra $1200. Nice! Horrible business practices. Send it to auction and take a loss there while ticking off a customer, rather than take a loss or break even while doing what your add said that you would do. Trust me when I say that these guys are crooks and need to learn a valuable lesson here. I was in no way trying to take advantage of anyone. The add was listed at full NADA retail, it happened to be exactly what I wanted so I offered full price (to my wife's disliking, but it was worth that to me). Might I give some advice here Tim Dahle as I have been in the customer service business for 20 years, before you advertise something make sure you can make a necessary profit on the price listed or have a prudent business plan why it still makes fiscal or financial sense to break even or take a loss on the advertised vehicle. If you somehow managed to still screw up, you honor what you say you would do. If there is a loss to take, take it with a delighted customer that will tell everyone how great you were during a time of turbulence. Never undermine the power of a upset customer. A happy customer might tell a few people his pleasant experiences but an unhappy customer will tell everyone who will listen how horrible you are. You tell me which cost more in the long run. Good luck with your new building an sorting out your major issues. As for me and anyone who will listen, we will support an ethical company and stay clear of yours. -Regards Chris C More

The best car buying experience ever. I have went to many dealerships, and by far the best overall service I could have asked for! Jeffrey Lowe was humble, friendly and worked with all of I have went to many dealerships, and by far the best overall service I could have asked for! Jeffrey Lowe was humble, friendly and worked with all of my needs and wants. I got the best deal in about 15 different dealerships that I was looking. I would recommend him and the dealership to anyone! More

Very Disappointing Experience I spoke with Devon Dillenburg on 10/18/14 inquiring about a 2014 Nissan Maxima on the lot. I schedule an appointment to meet with him that evening. I I spoke with Devon Dillenburg on 10/18/14 inquiring about a 2014 Nissan Maxima on the lot. I schedule an appointment to meet with him that evening. I broke the first law of car buying - don't go car shopping at night! Anyway, I found a Maxima that would meet my needs. Before test driving it, I did inspect the vehicle, but it was very dirty and it was dark. Agreed on a price for the vehicle and the trade-in value for my current vehicle. Not the best price out there, but I am not the type to grind the dealership over price. The F&I experience with Bruce Cherrington was the most uncomfortable experience I have ever had (and I have purchased a lot of cars!) This was the first time I had done a lease, and frankly didn't understand the terms of my lease well, but decided to wait and ask NMAC instead of prolonging the agony. Also, the dealership tacks on a $100 "maintenance package" without informing the customer and seems priced high for what the customer gets. Bruce didn't seem to know what he was doing and took him 2-3 times to print out each piece of paperwork and did not offer to explain anything to me. I know this is not entirely his fault, I should have taken charge and asked to work with someone else. I took delivery at 9:00PM. Again, it was dark and I took delivery in the parking lot, which was pretty dark (mistake # 2 - always insist on inspecting the vehicle in the service bay if at night). The next morning, I got in the vehicle to go to Costco. That's when I discovered how bad of shape the vehicle was delivered to me in. There was fruit roll-up stuck to the passenger side seat, some other foreign material stuck to the driver's side seat, and miscellaneous stains all over the seats (all of them). There was tar & bug "guts" all over the vehicle. The adhesive from the covering put on at the factory hadn't been removed thoroughly, so every piece of dirt was stuck to the adhesive (the car sat on the lot for about a year). The scuff marks on the driver door & driver seat are so bad the plastic is damaged. There are at least 5 paint chips (as far as I can see). The entire interior was dirty - there was dirt on the door threshhold, carpet was dirty... I could go on and on. I ended up spending 6 hours cleaning the inside & outside of the vehicle. My neighbor came over, who was a sales manager at a Chevrolet dealership for 6 years, who said the car was "disgusting" and would have fired the lot techs & salesperson who delivered a car in such condition. Worse than that was the customer service. I never received a follow up from Devon, although he said he called (I double-check my sales paperwork and they had the right phone numbers, both work and home). I ended up emailing him just to tell him how bad the vehicle was delivered to me in. The car was delivered without the Monroney sticker (which is a violation of federal law) and the key tag (which is needed to make keys in the event both keys are lost). Since taking delivery, it has already been to the dealership twice - once because the transmission wouldn't engage in reverse and another because the heater had a burning smell. This is my 3rd Nissan, and my 2nd from Tim Dahle Nissan. I definitely am done with Tim Dahle and will not buy another Nissan. Through this experience, I have learned that the dealership is more important than the vehicle when making the purchase! On the bright side, at least this is a lease and I learned a valuable (but expensive lesson) about how to buy a car. **UPDATE:** Things just got worse after the experience. I recieved a call from the dealership that my plates were in. When I went there, I was told I "needed to talk to Finance." I waited... and waited... and waited. Then I was told that the payoff for my trade was short and I owed them $165 dollars... right then. I ended up paying it (luckily they take credit cards). I gave Devon an EXACT 20-day payoff from the finance company (I logged on while at the dealership and gave it to him). Somewhere between Devon and Finance the number was revised down. I sent an e-mail to Alen Maric and received a call from Mark Ingleby, but couldn't answer because I was driving at the time (and my steering wheel controls don't work). I called him back, but he was "busy," and never received a call back. The only reason to go to Tim Dahle Nissan is for price, and make sure you get EVERYTHING in writing and don't let your guard down. Worst car buying experience ever!! More

Top notch customer service We went in to trade in two cars for one big family car. Justin Whitaker helped us out and got us a great deal! he was patient and was able to answer a We went in to trade in two cars for one big family car. Justin Whitaker helped us out and got us a great deal! he was patient and was able to answer all of our questions. Great experience!!! More

Best car buying experience ever. Take all the stereotypes and fears you have about buying a car, and throw them out the window. This place is awesome. I was helped by Jeffrey Lowe, wh Take all the stereotypes and fears you have about buying a car, and throw them out the window. This place is awesome. I was helped by Jeffrey Lowe, whose main goal the whole time was to get me the car I needed at a price I could afford. Everyone was so friendly and helpful. 5 Star Experience all around, I would recommend these guys to anyone buying a car, regardless whether they are looking at a Nissan or not. More

Great Customer Service! Went in with friend to look at getting her a new car the other day. She was looking to trade in her '05 Nissan Sentra for something newer. Steven w Went in with friend to look at getting her a new car the other day. She was looking to trade in her '05 Nissan Sentra for something newer. Steven was the salesperson that helped us out and he was great! Very friendly, professional, and knowledgeable about the different models. Ryan went over options for financing and was super friendly and professional as well! I would definitely recommend this dealership to someone else! More

Insulting I am sick and tired of the games played by this and many other dealerships. Someone please tell me why there are 3 or 4 different prices for the same I am sick and tired of the games played by this and many other dealerships. Someone please tell me why there are 3 or 4 different prices for the same vehicle? The assumtion is that the customer is completely ignorant, so the dealer presents him with the worst possible terms. I have a print-out from a Nissan competitor in SLC with a quote for the exact car I just drove at Tim Dahle: a 2014 Pathfinder S AWD. The lease terms from Garff were over $100 LESS per month in payment, with $800 less due at delivery. Now, I'm sure that after hours of haggling and the usual back and forth BS, I might have got a similar deal from Dalhe. But this is 2014, not 1974, and I REFUSE to shop this way EVER AGAIN. It insults my intelligence, and wastes my time. To add further insult, I was quoted an absolutely ridiculous trade-in value for my vehicle, even though Mr Popp had not seen my car, nor had any idea what the retail value was. Again, this is just plain insulting, because it assumes I am stupid and gullible. I await your response. More

Family upgrade After months of searching trying to figure out what we wanted in a suv we finally decided that we wanted a nissan armada we came down to tim dale aft After months of searching trying to figure out what we wanted in a suv we finally decided that we wanted a nissan armada we came down to tim dale after going to several other car lots and no salesman even talking to us jimmy welcomed us as soon as we drove on the lot he was extremely helpful finding us exactly what we wanted once we got down to negotiations we made jimmy run back and forth between us and the sales manager a few times but finally came to a number we could agree to we then got in to the finance office with Russ he took great care of us took the time to explain all our options and what we were signing made it a really great Experience We have nothing but good things to say about tim dale nissan in sandy it's only been a couple weeks since we bought our suv but we have told anyone who will listen what a great experience we had. More