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Tim Dahle Nissan Southtowne - Service Center

South Jordan, UT

1.8
33 Lifetime Reviews Review Dealership

33 Reviews of Tim Dahle Nissan Southtowne - Service Center

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October 17, 2020

"We took our 2017 Nissan Rouge in for repairs because the..."

- gramps2

We took our 2017 Nissan Rouge in for repairs because the driver side set would not adjust. The analysis showed that the seat track was broken and would cost for repairs. Our car was out of warranty by a month and just over 200 miles over mileage. Needless to say we were sick about it. In talking to Jon Stinson, our service adviser, he suggested that we call Nissan and present our situation to them and see if they could extend the warranty and help us out. We talked with Sarah at Nissan National, she reviewed our case and they agreed to help us with repairs. We appreciate Jon for going out of his way to help us and appreciate the service crew at Southtowne.

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Recommend Dealer
Yes
Employees Worked With
Jon Stinson
August 29, 2020

"WORST SERVICE DEPARTMENT EVER!!! Complete joke!!!..."

- daredevil

WORST SERVICE DEPARTMENT EVER!!! Complete joke!!! DISHONEST AND PETTY SERVICE MANAGER!!! THE ONLY THING THEY ARE CERTIFIED IN IS HORRIBLE CUSTOMER SERVICE!!! I ant believe that Nissan Corporate still send people here. The service techs are ok, but the managers are complete dishonest jerks with no idea of what it means to be honest. I don't remember the service managers name, but she was horrible and wouldn't be honest with me on anything!!! She should be fired, unless the General manager likes her being a dishonest pice of garbage to make more money!!!

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Recommend Dealer
No
Employees Worked With
John Darhower
August 05, 2020

"BIG RIPOFF DO NOT USE OR TAKE CAR TOO BE REPAIRED"

- lkbonds

Big ripoff dealership Do not use We had our car towed to them. The call the next day with a repair estimate of over 2000.00 Found different repair option and they when tow company went to move vehicle they charged us $110.00 for a diagnostic fee. They never mentioned that until we went to get vehicle This dealership is very bad news Avoid at all costs They would not release the vehicle until payment was made. Again do not use Service and dealership is a big rip off. Plenty of other options to take your vehicle too.

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No
Employees Worked With
Jake Blair
September 30, 2019

"Very dishonest dealer, sorry I ever did business with..."

- JP

Very dishonest dealer, sorry I ever did business with them. Bought a pre owned truck from them that was an absolute mess and they wouldn’t clean it properly, drove 325 miles to get the truck, gave them 4 days notice I was coming and they couldn’t have it ready!

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Recommend Dealer
No
Employees Worked With
Other Employees : Lane McCulloch, Mike Okey
May 02, 2019

"Never buy tires from this dealership!"

- Mick58

I purchased tires with a 24-month road hazard warranty. While my wife and I were on vacation, one of the tires blew out and was irreparable. With no Tim Dahle stores nearby, I was forced to buy a replacement tire. When I contacted TDN upon returning home, they said they couldn’t do anything about it. All they care about is selling you a car, not about taking care of you afterwards. Avoid this dealership at all costs.

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Recommend Dealer
No
Employees Worked With
Other Employees : John Darhower
April 15, 2018

"Replaced transmission under warranty"

- Cami

Service department and Nissan really came through for us! Our 2014 Nissan Versa was having serious transmission issues. We have kept up on recommended services (replaced transmission fluid at 30000 miles) Took it into Tim Dahle Southtown in March at 68000 miles (out of warranty). They did not charge me a diagnostic fee. The service depeartment was phenomenal, calling every day to give me an update on the progress. They were able to get Nissan to cover the transmission because I performed regular service on it. They had the transmission in stock and it only took a couple days to replace. This dealership is a well oiled machine and I would probably trust them with my life! :)

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Recommend Dealer
Yes
Employees Worked With
Worked with several awesome employees, don’t remember names.
Apr 16, 2018 -

Tim Dahle Nissan Southtowne responded

Thank you Cami for the great review. You took good care of your car and made it easier for us to take care of you. Thank you for your business and I will let our service team know you appreciated their efforts. Ernie

March 23, 2018

"Great people, great service!"

- GheetaSmith

I’m more or less a life long Nissan owner. I’ve followed the Tim Dahle franchise for nearly twenty years. I especially love working with the guys st Tim Dahle Southtown. They always provide excellent service. John Darhower and the rest of the team always go out of their way to offer advice, service and excellent customer care whenever I need to bring my car in. Thanks as always for making my trips to the “car doctor” much more pleasant!

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Recommend Dealer
Yes
Employees Worked With
Terry "Fuzzy" Rasmussen, John Darhower
Mar 24, 2018 -

Tim Dahle Nissan Southtowne responded

Gheeta your 5 star review is greatly appreciated and thank you. Your twenty years of doing business with us is awesome. JD (John Darhower) No one does service like you, and thanks. Terry without your attention to service customers our team would not be complete. Great team effort and thanks for keeping Gheeta a valued lifelong customer. Ernie

January 24, 2018

"Just Amazing Service Department!"

- hardluckarmada

I had my Armada vandalized when some jerk put something into my gas tank. The damage was extensive, and while driving to Tim Dahle, trying to reach them before they closed, my Armada finally died about a half mile short of the dealership. I ran to the shop just as they were closing. These guys heard my hard luck story and 5 guys jumped into action. They drove to my car to push the beast the full distance. I was dumbfounded that they were willing to help me, especially when they were expecting to go home. Next, the service department had to do a lot of detective work to get it working again. They continually kept in contact with me to keep me updated as to their progress. Several times they thought they had it fixed only to find something else go wrong. They relentlessly worked on each problem until it was solved. Last night, I drove the repaired car home. It's working perfectly!

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Recommend Dealer
Yes
Employees Worked With
Steve Slater
Mar 21, 2018 -

Tim Dahle Nissan Southtowne responded

Hardluckarmada , thank you for the excellent review. our service team is amazing I agree, and forever striving for improvement. Thank you Ernie

January 12, 2018

"Absolutely awful"

- Lex

First of all this isn’t about my car but my boyfriend’s. So my boyfriend took his 2015 Nissan Altima 2.5SE into this dealer for some issues and they said it was the transmission which they said they replaced. Next day when he drove about 40 miles or so and his car wouldn’t start properly and it was jerking when he accelerated. This got so bad to the point where he couldn’t go above 25 and we had to pull over and get it towed. They did pay for the towing but that’s the only good thing they did. They then told him it would be $100 to fix his car! When they didn’t do it right the first time. After he got it back his emission light came on and they even spilled something all over the dash in his car! Absolutely terrible place and in all honesty I wish I could give them 0 stars because I don’t believe they even deserve 1.

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Recommend Dealer
No
Employees Worked With
Angela
January 03, 2018

"horrible experience "

- Blakee Heyman

My seat belt had broken and would no longer retract, my car is a 2009 and is under warranty. I had called and set an appointment, the lady told me it would take roughly 45 min. When I got to the dealership, I was not greeted and was not told where I could get any help. I spoke with the assist service manager, told him what I was there for and he asked if I wanted a quote and I told him it was under warranty. It seemed like after I said this, his whole attitude changed for the bad. He did not show any empathy towards my situation and he didn't make me feel like he was willing to help me at all. He told me that my VIN # was archived and he would have to call and make sure it was under warranty, and that take 24 – 48 hrs and after verified he can order the part, which could take another 3 days. I asked for a loaner car, and he told me that those were reserved for people that needed them… Hmmm, what was I??? Then he told me that I could come back when the part was in which is totally unacceptable, first off it is illegal to drive without a seat belt, and if I had been in an accident I could have been badly hurt. After I left I was so angry I called and complained to Nissan North America, crazy enough, after I called and complained my car was fixed in 2 days. It was overall a horrible experience as a customer.

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Recommend Dealer
No
Employees Worked With
John Darhower
Apr 28, 2018 -

Tim Dahle Nissan Southtowne responded

Sorry to hear your visit to our service department didn't go as expected, your time and safety are very important. Please give me a call. Thank you Ernie Willits 801-495-3800

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