My seat belt had broken and would no longer retract, my car is a 2009 and is under warranty. I had called and set an appointment, the lady told me it would take roughly 45 min. When I got to the dealership, I was not greeted and was not told where I could get any help. I spoke with the assist service manager, told him what I was there for and he asked if I wanted a quote and I told him it was under warranty. It seemed like after I said this, his whole attitude changed for the bad. He did not show any empathy towards my situation and he didn't make me feel like he was willing to help me at all. He told me that my VIN # was archived and he would have to call and make sure it was under warranty, and that take 24 – 48 hrs and after verified he can order the part, which could take another 3 days. I asked for a loaner car, and he told me that those were reserved for people that needed them… Hmmm, what was I??? Then he told me that I could come back when the part was in which is totally unacceptable, first off it is illegal to drive without a seat belt, and if I had been in an accident I could have been badly hurt. After I left I was so angry I called and complained to Nissan North America, crazy enough, after I called and complained my car was fixed in 2 days. It was overall a horrible experience as a customer.