Tim Dahle Nissan Southtowne - Service Center

Terrible place, wouldn’t recommend. I’m writing more to get to the 15 words minimum. I’m writing more to get to the 15 words minimum. More

I brought my car in on [Date of service] at 10:00 AM to address a recurring issue with my [be specific about the issue, e.g., air conditioning not blowing cold air, heater making a strange noise]. Despite address a recurring issue with my [be specific about the issue, e.g., air conditioning not blowing cold air, heater making a strange noise]. Despite dropping off the vehicle promptly, I experienced significant delays and a lack of communication throughout the day. After dropping off my car at 10:00 AM and signing the release form by 12:00 PM, I received no updates for several hours. I called for an update at 3:00 PM and was told someone would call me back, but I never received a call. I called again at 4:00 PM and received the same message. Frustrated by the lack of communication and needing to get home for my daughter's birthday, I had to take a Lyft to the service center. Upon arriving, I was finally informed that my car was "just getting in" for service, despite it being there for over six hours. I then waited an additional 45 minutes while they worked on it. My vehicle is supposed to be covered by the Forever Warranty; however, I was still charged a $200 diagnostic fee, and I still left without a clear understanding of the problem. The service I received was unacceptable. The service representative showed a complete lack of urgency, even after I explained my need to get home. His slow and indifferent approach was incredibly frustrating, and the dealership made no attempt to rectify the situation or provide satisfactory service. I am deeply disappointed with this experience. More

DO NOT EVER trust this dealership to fix your car! We took our car to this Nissan dealership, trusting they would be able to fix our car and get us back on the road again. Instead, they took thousands We took our car to this Nissan dealership, trusting they would be able to fix our car and get us back on the road again. Instead, they took thousands of dollars from us, did horrible work, and will not take accountability for any of it. They have tried to blame everyone else and are refusing to fix their mistakes. We took the car to the dealership and knew that the probable diagnosis was going to be the ECM. After a "proper" diagnosis from the dealership, we got a message from Rodrigo advising us that the car had a failed ECM and we agreed to replace it and pay the cost. Rodrigo advised us that upon replacing the ECM that they would need to check the wiring harness to ensure that is not what caused the ECM to fail in the first place (we have text messages of the conversation). When our ECM was replaced, the dealership called us to let us know the work was completed and we could pick up our car and the cause of the failed ECM was actually the alternator (that had been replaced a month prior). We would need to take the car back to the garage that repaired the alternator. When we picked up the car the battery light and the brake light were on. We asked why and we were told it was because the alternator was overcharging which is what caused the ECM to fail in the first place. We immediately took the car to the garage where the alternator was replaced and advised them of what we were told by Nissan. The garage said they didn't think that was the case and that they would replace the alternator, but we would need to pay for the labor again. So, we paid the $500 in labor to have the alternator replaced again, and to our surprise, the battery and brake lights were still on when that work was completed. We immediately went back to Tim Dahle and told them we had another alternator installed, and the same problems are occurring. Before even looking at the car, the manager, Tim, tried to tell us that the alternators we were purchasing had a reputation for being bad, but they would be sure to thoroughly look over the car the next day and let us know the diagnosis. After looking over the car we got a call advising us that the ECM that we just put in our car had failed again and that the actual cause was not the alternator, it was in fact the wiring harness that was never checked to begin with, after the dealership assured us that it would be checked. So, needless to say, we spent money on another alternator that never needed to be replaced. The dealership does not want to take any accountability for the fact that they told us they were going to check the wiring harness and never did. After paying the dealership $2000.00 to fix the car initially and a failed diagnosis due to the fact that the dealership never checked the part they advised us that they were indeed going to check, Nissan now want us to pay for a new wiring harness and a new ECM that failed due to their misdiagnosis for a total of $5100.00 . I have never seen worse service than what we have received here. What happened to good customer service, doing the right thing? Taking accountability for your mistakes?? Instead, you guys are literally in a business to rip people off, place blame on others and not give a xxxx about the customers who were in search of good honest service to begin with. Way to go, Tim Dahle. You take the cake for the worst service ever!! DO NOT TRUST THIS DEALERSHIP!! The service manager will not even talk to us, and we have been very patient considering the circumstances. They will not admit they are wrong. But we will take this to the top and get legal action if needed. Someone needs to do the right thing here. More

Took my car to get service was the absolute worst experience. Can't seem to get any information.no one knows anything l. I will never go back let alone recommend this place. experience. Can't seem to get any information.no one knows anything l. I will never go back let alone recommend this place. More

Supposedly they did an inspection before I bought my used car, but They never Told me My radio didn't work right. I Told them about it after I drove it home. It cuts out every 3 minutes!! It's Very annoying! car, but They never Told me My radio didn't work right. I Told them about it after I drove it home. It cuts out every 3 minutes!! It's Very annoying! Also I had to tell them about the back door locked not working with the fob. I took it in to fix it, and the warranty covered the Lock situation, but not the radio, $3,600 to replace it!! Then they do an inspection and send me a list of services recommended (which should have been done prior to purchasing the car 7 weeks ago) another almost $1,000.00!! Then to boot, I only got 1 key fob, so I asked how much a 2nd would cost? $550.00!! Ridiculous! My Honda one was going to be 1/2 that amount from their dealership. Not sure what the difference is. Needless to say - I declined everything but the covered lock fixing. Luckily I love everything else about the car. More

Customer service sucks. If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car ser If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car serviced here. More

Caleb did an amazing job helping me with buying my new car. Couldn’t recommend anyone more than Caleb. Very respectful and well mannered. car. Couldn’t recommend anyone more than Caleb. Very respectful and well mannered. More

5 stars for the service center at this location! ! Masen was super helpful and informative. He kept me in the loop throughout the whole process and made it feel like he actually cares about his custo ! Masen was super helpful and informative. He kept me in the loop throughout the whole process and made it feel like he actually cares about his customers that come in. The employees were quick and got me in and out. I’ll be back! 3 stars for the sales department, my experience with them has been incredibly difficult, and not as easy, a lot of run around. More

These scathing reviews make my experience sound like a trip to Disney. I went in for a routine oil change. While waiting, I visited the show room. I observed no salespeople, no customers, no phone ring trip to Disney. I went in for a routine oil change. While waiting, I visited the show room. I observed no salespeople, no customers, no phone ringing, no person at the front desk asking I needed assistance. No one. It was as if they were closed. An employee eventually approached and showed me a picture on an iPad. He said this is the undercarriage of my vehicle and that they've discovered a leak in my rear axle. And that for only $509.00 parts & labor, they could try to have it repaired by the end of today. I told him that my car runs beautifully and I'm not familiar with what he was talking about. But I was familiar with my garage floor and there is no fluid on it. I asked WHAT is leaking from my rear axle. No answer. I actually asked "is it blinker fluid?" Silence, I told them no thanks and to just change the oil. My summation is this. Because no one is buying cars at Tim Dahle Nissan Southtowne, they're now making money by tricking you into allowing them to repair & replac things on your car that aren't broken. You've been warned, Jedi. More

took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will n the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever More