Tim Dahle Nissan Southtowne - Service Center

My car wouldn’t idle and I had it towed to Tim Dahle Nissan (Southtown) for repair. The car has always gone to TD Nissan for oil changes and any repair work. My nephew has a code reader so we knew what Nissan (Southtown) for repair. The car has always gone to TD Nissan for oil changes and any repair work. My nephew has a code reader so we knew what repairs needed to be made. According to the reader the car needed a new Mass Flow Indicator. It took a day and a half before I got a call from the service advisor saying they had identified the problem. He indicated that the computer was broken and would I authorize a new one to be put in the car. The part was expensive but I agreed to have the computer replaced. About 30 minutes later, I received a call that all the keys and remotes would need to be reprogrammed, they sent a courier to retrieve them. An hour or so later I received another call from the service advisor, he explained that the computer they had just put in the car was also broken, and that they would need to replace the main wire harness. He mentioned something about the burnt wire smell when the car was brought in. I told him the car DIDN’T have a burnt wire smell when it was brought in. I indicated that I wasn’t sure what to do. The car is old and it probably isn’t worth the money he was talking about to fix it. This occurred later on a Thursday afternoon. The service advisor then offered to supply a “loaner car”. I asked him how much the loaner car would cost me and he indicated there was no charge as long as my car was in their shop. I asked if I could keep the car until Monday and by then I would be able to make a better decision. That was agreed to by the service advisor. After careful consideration, I decided not to fix my car. I returned the “loaner car” to the dealership on Monday morning. The service advisor assigned to me wasn’t into work yet and I was not able to find anyone to check the “loaner” car into. While waiting, I asked another service advisor for the key to my car as I wanted to start cleaning out my personal items. It took nearly 20 minutes for the key to be located. When I went out to my car it was in the parking lot unlocked. I wonder how long it was unlocked for? Anyone could have gotten into the car and got my personal information. When I got into the car, there was a distinct and strong smell of burnt wire. I had a bag with me and put my personal information into the bag. I locked the car, went back into the service dept to let them know I would be back in about an hour. Upon my return, the service advisor had arrived. I told him I had decided not to have the car repaired due to the high costs and that I had already talked to the service manager about leaving my car in their lot for approximately 2 days. The service advisor then said so we need to settle up on the bill. The bill? I said. He indicated I would need to pay for the diagnostic and the computer they put into my car that they broke. Really? Why do I need to pay for a computer that you broke? He started adjusting the price down and then also told me the loaner was really a rental since I had decided not to have my car repaired at their shop. I had no problem paying for the diagnostic, except they never figured out what the problem was with my car. And now I am required to pay for the computer they broke and a rental car that was represented to me as a loaner and not a rental? I attempted to understand why I am responsible for a part that they broke. He indicated if I had them make all the repairs (including the computer and my main wiring harness that they burned up) and pay for it then the part (the computer) would be covered under the warranty. I still don’t understand. After several minutes of arguing I told the service advisor I was getting a lawyer and I left. I can’t believe this dealership would treat anyone this way. I bought my car from them and the car has been serviced by them for many years. I haven’t had a problem before. Now I will NEVER go there again and have already told my friends to steer clear of Tim Dahale Nissan at Southtown auto mall. I took my car in for repair, not only couldn’t they diagnose the problem and fix it, they managed to burn up the wiring harness. I am not convinced the computer was broken when it went in because they told me when they put in the new computer it was sending the same error codes as the old computer. I don’t think their mechanic knew what he was doing and so instead of having my car fixed I was forced to buy a new car AND pay for a stupid rental car that they told me there would be no charge for. The whole process cost me almost $1000.00 AND the car is broken worse than when I brought it into them. Don’t go to Tim Dahle Nissan at Southtown. At first they were nice to me but as soon as they realized I decided not to pay for additional parts and repairs they were a little unreasonable, OK allot unreasonable. I was even threatened with “we have recorded every conversation we had”. Great maybe the staff there should listen to the conversations so they can learn how NOT to treat a customer. Denise P. More

My experience here was complicated. I had an oil change done, and directly afterwards my air conditioning stopped working. When I initially worked with them on it, they took over 4 hours before calling me done, and directly afterwards my air conditioning stopped working. When I initially worked with them on it, they took over 4 hours before calling me back and telling me that they weren't really sure what it was. Upon pressing, they made some guesses and gave me a quote. I wasn't satisfied with a guess and a quote, nor was I satisfied with the various explanations they kept coming up with. When I tried to escalate I had a difficult time getting them to return my calls (I later found out that the service manager had been out of the office those days), so I took my car to another mechanic and got a second opinion. At this point management stepped in. Mark convinced me to return my car to them, and to let them take another look at it with a different mechanic. He set me up with a loaner vehicle so that I wouldn't be without a car while they worked on it. They had multiple people look at it, confirm the issues and solutions, and then work to make things right and to make sure my car was fully functional once again. While neither of us were sure if it could have been caused by their mechanics, the timing was suspicious, and Mark wanted to make sure they hadn't done anything wrong and make sure to right it if they did. I've come back to Tim Dahle because I felt like they were the best Nissan dealer in Utah. I've bought multiple cars from them, and had my share of service done here. Overall and through the years, I think that they've been good and that the service they've provided has been excellent. I think that despite the issues I had, it's good to know that they were more than willing to make things better. After they realized that something had gone wrong, and even though it likely wasn't their fault, they stepped up to make things right for me, and ensure that I had a good experience and was satisfied in the end. More

We had a great experience from the fast and pleasant courtesy ride driver to Scott who helped us understand our repairs and the recommended future repairs. I remember how courteous and knowledgeable Sco courtesy ride driver to Scott who helped us understand our repairs and the recommended future repairs. I remember how courteous and knowledgeable Scott was when he helped service my brothers Nissan a few months ago. So thats 2 for 2 Scott! Awesome job! We are in the market for a new car and may just consider another Nissan due to the great job in the service department at Tim Dahle. Thank you! Sincerly, Frank Gonzalez and family. More

Every time i go to get my car serviced on, everyone at this dealer especially Steve goes above and beyond my expectation, They make sure to explain what they are going to do and how long it will take this dealer especially Steve goes above and beyond my expectation, They make sure to explain what they are going to do and how long it will take and always make sure i have a ride to where i need to be if i'm not waiting in house, I sometimes even call last minute and they get me in same day, They do everything to make me feel Good about bringing in my car to them, I plan on buying many more Nissan's from them in the future and staying with for they great service team they have there, A+ in my book More

I have purchased several vehicles from Tim Dahle southtowne, the dealership as a whole has always been fantastic to work with. I currently don't have Nissan but Steve Phillips in the service departm southtowne, the dealership as a whole has always been fantastic to work with. I currently don't have Nissan but Steve Phillips in the service department always takes care of my needs on any of my vehicles. I get straight, honest answers to my questions. Steve is prompt to call me to update me with the status of my vehicle and to tell me what it's going to take to fix the problem. I don't care about what the repairs cost, as much as I care about how they actually do the work. I feel the prices are fair, but I know if I have any problems with the work performed, Steve will take care of it instantly. Cudos to Tim Dahle for hiring exceptional people like steve to represent his dealership. Thank you. C Jacobson More

I have been a customer since 2003 and have always been happy with the sales and service I've received at Tim Dahle, Sandy, especially from Mark Tuttle. He's remained a constant there and I've always rece happy with the sales and service I've received at Tim Dahle, Sandy, especially from Mark Tuttle. He's remained a constant there and I've always received quality assistance. Everyone is very nice who've I encountered there and it's always service with a smile! Thank you for your years of excellent service and I hope to see you for many more. More

I was traveling through Utah recently and broke down on the most gosh awful highway ever. In a panic I googled and called the closet Nissan dealer who just happened to be Tim Dahle Nissan in Sandy. The s the most gosh awful highway ever. In a panic I googled and called the closet Nissan dealer who just happened to be Tim Dahle Nissan in Sandy. The service manager understood my needs and personally came to my rescue with one of his technicians. Let me be clear, they skipped the tow truck part and showed up on the highway to rescue me. They found some loose hose or something and fixed it on the spot. Then insisted that his technician drive my van back to the shop to make sure it was safe. The service manager, Mark I think was his name was gave me and all my kids a ride back to the store in their shuttle. They found an air box thinga majiggy left loose from another service center. Best part, they did not charge me and he refused to accept a tip. Thanks Mark and every one else at Tim Dahle Nissan. You saved my vacation and my sanity ! More