I purchased a my pre-owned Toyota FJ from Avondale Toyota near Phoenix Arizona, I live in Prescott, AZ about 2 hours north and the closest dealership is Tim's Toyota. took my FJ to Tim's to diagnose an intermittent knocking sound I would experience when I would be at a stop light and took my foot off the brake and began to accelerate. Tim's Toyota told me it was a defective drive train and since the car was out of warranty, it would cost over $1000 to repair. I called Avondale Toyota and spoke to the manager, Johnny and asked if there was something they could do since it was still sort of new to me. He asked me to drive it down to Phoenix so they could look at it. When they did, they discovered that the drive-train just needed to be lubed up. I complained to Tim's and they defended themselves with excuses like "it was a Toyota wide recommendation to have it replaced" or something like that. There was also a little rattle sound in the engine so I asked Tims to look at it when they were diagnosing the drive train issue. Turned out it was a loose screw but they still charged me $25 to tighten it up. This all happened years ago.
Most recently, I decided to give them (Tim's) my business because driving 2 hours to get an oil change and inspection seems ridiculous. The last oil change I had, they informed me that the next oil change, i'd also need to get my rear brakes replaced, my spark plugs fixed and the injectors serviced. While making my appointment for the oil, I inquired about the cost of all of the recommended service work. $265 for the breaks, $175 for the plugs. $300 for the injectors and $55 for the oil change/inspection which included an extra $15 for tire rotation. I called my wifes mechanic that we have known for years and he quoted everything much less, which I expected, but i still like to take my vehicle to the actuall dealership, thinking they're the experts. i decide to have my wifes mechanic do the breaks and plugs and i was going to go to Tim's for the oil change and injectors. 30 minutes after leaving my car with Kent, (my wifes mechanic), he called to tell me that I didn't need rear break pads and that there was still 1/2 of the pad left on them. Plus, he told me that the plugs really weren't that bad and probably could've gone another 50,000 to 75,000 miles easily without being serviced.
Fool me once, shame on you, Fool me twice, shame on me. I'll never take my car there again to get serviced. I'd rather drive 2 hours and deal with 100+ degrees of heat to have my car serviced by people I trust.