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Tindol Ford ROUSH
Gastonia, NC
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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792 Reviews of Tindol Ford ROUSH
January 29, 2015
The Power of "Yes"! I have been to every other dealer in Charlotte, NC, and some in Pennsylvania. Everyone told me that there was no way to get me into a new car by mysel I have been to every other dealer in Charlotte, NC, and some in Pennsylvania. Everyone told me that there was no way to get me into a new car by myself. My credit score was too low. My income was too unique. The negative equity in my old car made it impossible to get a loan. When I walked into Tindol Ford, I was ready to hear another no. But instead they said, "let me try" AND TRY THEY DID!! Patrick and Robbie bounced around from this car to that car, different price points, different banks, trying EVERYTHING they could think of to get a "Yes". Three days later, they did just that. Yes, after them tirelessly working for me for three days, last night I got to drive home in a 2013 Ford Focus thanks to Patrick and Robbie. Not only did they get a yes on the car I wanted, there were a couple of cars i could choose from! This was a completely different buying experience than i've ever had or seen. Robbie's willingness to sit down with you, learn your story, see where you are and where you're going and then to take that information to the banks- you become a person, not just a name or a number. Patrick made himself available to me 24/7 throughout the process. He answered all of my dumb questions, kept me abreast of any changes in car or loan status, he even called me while he was at home to update me, and answered my texts at 10 pm! As long as I am in North Carolina, I am going to go back to Tindol for EVERY car i purchase. Honestly, if this dealership can help me get a new car, they can help anyone! More
by almcclo
Employees Worked With
Patrick Lubin
January 28, 2015
Great service and selection Anthony was a great person to work with and brought me some options. Not a lot of haggling and still happy with price. Looking forward to a great rela Anthony was a great person to work with and brought me some options. Not a lot of haggling and still happy with price. Looking forward to a great relationship with Tindol Ford. Chuck Gilbert Managing Partner Texas Roadhouse Gastonia More
by 2014f150xlt
Employees Worked With
Anthony Powell
January 27, 2015
VERY GOOD Salesman was very Professional, did a good job explaining product and was knowledgeable, well dressed with good appearance, dealership was friendly an Salesman was very Professional, did a good job explaining product and was knowledgeable, well dressed with good appearance, dealership was friendly and inviting. I would recommend this dealership. More
by Robert
Employees Worked With
Anthony Powell, Brian Tims, Jamie Hull
January 27, 2015
Pleased Thanks to Lyle Sturgis and all the Tindol staff for your kindness and pleasent experience with our trade . we love our 2015 Roush and are very excited Thanks to Lyle Sturgis and all the Tindol staff for your kindness and pleasent experience with our trade . we love our 2015 Roush and are very excited that you are carrying on with our Gwinnivere The PINK WARRIOR MUSTANG thank you very much Natalie. we are greatful. GODS BLESSINGS TO YOU ALL! LES AND MICHELE DUTCHER OF ASHEVILLE N.C More
by les
Employees Worked With
Natalie Tindol, Julie Petree, Ludger Reed, Lyle Sturgis, Jamie Hull
January 26, 2015
Used Car-illegally passed for inspection-MUST READ I bought my first car here, expecting it to turn out as a great investment considering I would be buying it from a reputable dealership. It turned i I bought my first car here, expecting it to turn out as a great investment considering I would be buying it from a reputable dealership. It turned into a nightmare very quickly, after test driving the car I noticed that the steering was making an awful noise. I expressed my concerns to my salesman, Patrick Lubin who ensured it would be fixed. Shortly after I received a phone call from Robbie Cagle stating that he was not sure if the dealership would cover the cost of the repair because it was a used car. I then took the car to AAA to get it checked out and see what the real problem was so that I knew what I was getting into. They told me that it was the Steering axle as well as the strut and companion. They told me it was going to cost over $1,000 to fix it. I then brought this information back to the dealership and told them I would not buy the car unless this issue was fixed. AAA deemed the car not safe to drive and should not have passed the inspection Tindol Ford just passed it with, not ever stating any steering issues. This should have been my first red flag. However, I loved the car and wanted to make it work. Robbie was not thrilled that I called him and expressed that I got the car checked out and tried to argue with me over the phone. He was very rude and I could not believe that he was acting in the manner he was. He mocked me, asking me if I was a mechanic and telling me that the issue would not be fixed under the dealerships dollar. I got my father in law involved, who called Robbie and got him to somewhat cooperate, although he was very disappointed in the amount of professionalism he showed. My father in law was going to buy a Ford from Tindol and even joked that he wanted to trade in his brand new Ford F150 just so that he could buy one from Tindol. His mind is now changed and does not ever want to do business with Tindol again. He told Robbie that they illegally passed the car for inspection and that if nothing was done then he would turn them into the DMV. This must have scared Robbie because he then told my father in law that everything would be taken care of. I brought the car in the next day and it was there for a couple of days before I got it back. When I got it back I took it back to AAA where they told me that the repair was done soppily. I then contacted the dealership (once again). They said to bring it in and they would look at it. I brought it in and they took it back and worked on it again. The following week I got in my car to head to work and I could not even turn the steering wheel. I then brought the car back AGAIN…..they said they would take care of it this time, sending me to the Subaru side because the "ford side was too busy…..(and rude i might add). Got the car back again and then the steering messed up once more before I took it in again and they nicely fixed it. All in all, I would not suggest Tindol Ford because I think that the customer should come first. I also feel that upon buying a car from a dealership that is "reputable" you should not have to be worried about the quality of car you are buying. I also did not appreciate driving 45 minutes-1 hour to the dealership each time that something went wrong. After a couple issues my salesman disappeared, leaving me to fend for myself. I was promised to receive a few things with the car, 2 of which I still have not seen. The one I received after pestering the dealership. I had the car a total of 4 days out of the month that I was paying for it. I am very displeased with my experience and I hope you guys will save yourself the headache and just buy from another dealership, one that prides customer satisfaction and quality of work. After all, a car is not a cheap investment. More
by carbuyingsux
Employees Worked With
Patrick Lubin
January 24, 2015
Smooth Negotiator We drove from Great Falls SC to look at a vehicle we found on Tindol Ford's website,we were greeted by Mike Brown on our arrival. After much friendly We drove from Great Falls SC to look at a vehicle we found on Tindol Ford's website,we were greeted by Mike Brown on our arrival. After much friendly negotiating we got the vehicle we wanted. Mike Brown and Robin Anderson worked very hard to please and meet our needs. I will send friends and family your way in the future and who knows we may get to negotiate again for our wants and needs in the future. Thanks for all you done to help us. April & Tammy More
by April
Employees Worked With
Robin Anderson, Mike Brown
January 24, 2015
Great Experience! I spoke with Larry Maney about the car I wanted from their online web site by phone initially. He was extremmley helphul and returned my calls pro I spoke with Larry Maney about the car I wanted from their online web site by phone initially. He was extremmley helphul and returned my calls promptly throughout the day. When I got off work and went to the dealership he had the car I wanted all ready for me to look at. I bought the car and drove it home that evening. We appreciated the personal attention Larry showed. He took the time to get to know us personally, shared the history of Tindol Ford, discussed the Mustang that is dedicated to Cancer Survivors and we felt like we were more than just a "sale". Thanks for the great experience Larry!, and a thanks to Jamie Hull also for processing all my loan paperwork so quickly Everyone we met at Tindol Ford were great to deal with. More
by fcantrell
Employees Worked With
Larry Maney, Jamie Hull
January 22, 2015
Wonderful Experience I drove from Raleigh to look at a used vehicle. I was very impressed with the low pressure of Tindol and how easy they were to work with. There was a I drove from Raleigh to look at a used vehicle. I was very impressed with the low pressure of Tindol and how easy they were to work with. There was a slight issue with the car, and they were wonderful about fixing it for me. Larry and Robbie were very understanding, helpful, and knowledgeable. I would absolutely drive back to Tindol for another vehicle. More
by patriciafm811
Employees Worked With
Larry Maney
January 16, 2015
Liked them so much I bought two cars I had a fantastic experience at Tindol. I did all my research online and started the process with Tindol's online sales team. Having previously purcha I had a fantastic experience at Tindol. I did all my research online and started the process with Tindol's online sales team. Having previously purchased two lexuses this way I had prior experience that gave me a basis of comparison. Brian and Robbie made the entire experience seamless. Aside from the test drive, I wouldn't have had to step inside the dealership at all. No wasted time sitting at a dealership all day while a salesperson keeps you on ice as he "talks with his manager". The entire sales experience related to me wife Explorer Sport coupled with the most competitive pricing in the Carolinas resulted in a simultaneous purchase of an F150 for myself. I'm hoping their post sale service is on par. Their competitor in Charlotte lost our business for life as a result of their constant unnecessary upsells whenever I took my prior vehicles in for scheduled maintenance. They may have garnered a profit on some extra spark plugs and coolant flushes but they'll never again see me in their showroom. Hoping My experience with Tindol going forward resemble the amazing Tindol sales expeience I witnessed! More
by Lebs
Employees Worked With
Brian Tims
January 10, 2015
Great Experience! We had never done business with Tindol Ford and after seeing an advertisement on the internet we drove 40 minutes to check out their selection. The in We had never done business with Tindol Ford and after seeing an advertisement on the internet we drove 40 minutes to check out their selection. The inventory was great and our car salesman (Wilder) was very courteous, professional, and easy-going. We did not feel pressured or harassed to buy a car. I would recommend this dealership and salesman to anyone. We love our new Ford Escape! More
by H.Hollar
Employees Worked With
Maurice Wilder
