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Tipton Ford

Brownsville, TX

4.8
41 Reviews

3840 N Expressway

Brownsville, TX

78526

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Showing 41 reviews

August 23, 2022

Best customer service salesman was helpful and respectable finance managers are knowledgeable and very friendly More

by Valartmarro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Borjas
Aug 24, 2022 -

Tipton Ford responded

Thank you for your kind words! We hope to see you again!

March 04, 2022

Provided incorrect timeframe to have vehicle checked, now I'm stuck without a vehicle for at least 4 days before they tell me what's wrong with it... dropped vehicle off this morning @ 8am (Friday) was told More

by JAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony
Mar 14, 2022 -

Tipton Ford responded

Thank you for taking the time to share your comments. We’re sorry to hear that we did not meet your expectations. We understand that it can be an inconvenience to be without your vehicle while it is being repaired. Our number one goal is customer satisfaction and we hope to have an opportunity to show you our appreciation. Our Customer Relations Manager, Ashley Munoz, will be in touch with you to address your concerns.

September 22, 2021

The General Manager of the Bodyshop department is extremely rude and judge mental. He talked down to me simply because I had no knowledge of car damage estimates and implied I was dumb. Where is the More

by A
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Zamora
Sep 23, 2021 -

Tipton Ford responded

We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way that we can. Please reach out to our Customer Relations Manager, Ashley Munoz, at 956-350-5600 and she will be happy to speak with you.

April 29, 2021

I had my 2004 ford Expedition hauled to this dealership for minor repairs and the Service manager Ramiro was quick to say that they could not fix my SUV because it was to old. I do not recommend this deale More

by MSGuerra27
Recommend Dealer
No
Employees Worked With
Ramiro Service Manager
Apr 30, 2021 -

Tipton Ford responded

We are very sorry that your recent visit to our service department did not go as planned. We try to offer our customers the best service we can. We wish to discuss this further and hopefully you will give us another chance to show our excellent customer service.

May 01, 2021 -

MSGuerra27 responded

Thank you for your respond. We bought the expedition on 2004 In Houston Texas. We have had our SUV serviced at Tipton ford in Brownsville every time it broke down on us. The Expedition starts and runs for about 10 min. then it stops, we start it up again and it runs 10min and it stops again. We decided to call the toll truck to take it to the ford dealership to get it repaired, to our surprise the service men would not even look at it because it was to old. I asked to talk to the manager and he ( Ramiro) said that their policy states that they do not service 20year old cars because they don't have the equiptment. I had to call the toll truck to come back for the SUV and take it to the Tipotex Chevrolet dealership. I was not happy to hear that a ford dealership would not service a ford. but a Chevrolet dealership would. My SUV is at the Chevy dealership they are taking care of it. But you have lost a customer. I bought a 2018 ford 4x4 from Tipton ford and was planning to buy a car for my son. All I can say is that you lost a customer. I will not go back to that dealership. At this point there is nothing you can help me with. Mrs. S. Guerra

May 18, 2020

I had the worst experience at this dealership. The salesman (JJ) was lazy and inconsiderate. It took mgmt 2 weeks to finally get involved. I ended up going to Bogus and was happy More

by Gonzalez
Recommend Dealer
No
Employees Worked With
JJ
May 19, 2020 -

Tipton Ford responded

We’re sorry to hear that your car-buying experience did not meet your expectations. We would love to discuss this further with you. Please contact Dale Dillion at 956-350-5600 who would be happy to speak with you. Thank you.

January 02, 2017

Impress and satisfy Tipton Ford has always done a great job on all my service work and repair on my 2012 Ford F150, I appreciate the care they take in service and repair More

by TRUCKGUY, JOHN956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Martinez
Jul 12, 2022 -

Tipton Ford responded

We're glad to have helped you out! If there's anything else we can do to assist you, please let us know. Thanks for choosing Tipton Ford!

December 30, 2016

Great Job I have had my car's oil changed numerous times, repair work done when another car hit mine, and just had new tires put on. Every employee that I have More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Martinez
Jul 12, 2022 -

Tipton Ford responded

Thanks for your recommendation! The Tipton Ford team strives to give our guests the best customer service. We look forward to seeing you again!

December 30, 2016

Great service as usual I took the car in for 5000 mile service and was able to wait for it to be completed. It came back looking new......Good job, thanks. More

by Big Red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wells
December 24, 2016

Service on my 2001 Ford excursion Tipton Ford has always done a great job on all my service work and repair work that I have had done there on both my 2006 Lincoln Mark LT and my 2001 More

by Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Martinez does a very good job as a quick Lane advisor
Jul 12, 2022 -

Tipton Ford responded

Thank you for your compliments! Our team works hard to provide you with top-notch service. We hope to see you again here at Tipton Ford!

April 12, 2013

Tipton Ford is the most experienced, customer-service driven dealership in Brownsville. Every person I dealt with (salesmen, sales manager, finance manager) was professional, courteous, and cared about m More

by bkw11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Alvarado, Eddie Puente, Lynda Furgatch
Jul 12, 2022 -

Tipton Ford responded

Thank you so much for your recommendation! We're happy to hear that we've earned your loyalty as a dealership that you'll choose to purchase your future vehicle from. We hope we've made your experience a memorable one, and we look forward to seeing you again!

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