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Titus-Will Ford
Tacoma, WA
205 Reviews
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January 27, 2018
Very customer friendly Best car buying experience I've ever had. Was not in a very good spot with the vehicle I was in, but my sales associate Doreen went above and beyond t Best car buying experience I've ever had. Was not in a very good spot with the vehicle I was in, but my sales associate Doreen went above and beyond to help get us in the right vehicle. Very professioonal, friendly, and understanding of our needs. Also Shelly did a great job on getting the best interest rate possible! Thank you guys so much!! More
by SeahawkNation12
Employees Worked With
Shelly Graves , Doreen Dyer
Helpful December 23, 2017
Bought one SUV for my wife and back to get one for grandson I purchased a vehicle for my grandson ... a wonderful well cared for SUV (his dream car) what a great experience, great help in the sales dept and a b I purchased a vehicle for my grandson ... a wonderful well cared for SUV (his dream car) what a great experience, great help in the sales dept and a breeze through the professional finance dept. I will be sending my Grandson there for all his service and to the parts dept with assistance in some accessories he is looking for. More
by HeyBompa
Employees Worked With
Daniel
December 23, 2017
Amazing service The reason I gave Titus will Ford this rating is because all of the staff is super nice and always wanting to help you. They provide great service and The reason I gave Titus will Ford this rating is because all of the staff is super nice and always wanting to help you. They provide great service and give it there all to serve every customer with care and respect. More
by Brenden
Employees Worked With
Rick rooney
December 22, 2017
Used car dept. Went in expecting the worst. But to my surprise, from the salesman to the manager, I felt like family, they went over and above during and after th Went in expecting the worst. But to my surprise, from the salesman to the manager, I felt like family, they went over and above during and after the sell. After we finished all the paperwork and was setting up my phone I was told that they only had one key, the manager assured me that they would be setting up an appointment to have another key made, without any cost to me. The car was better than I had expected, I had gone to several other dealerships and by far, Titus Will had the best selection, I really cant say enough about how they treat you from the moment you arrive at the store. Oh yea the coffee bar and the baristas were fantastic. Thank you More
by mike
Employees Worked With
steve lawson, scott hamre and bill yeamans
October 19, 2017
Fast Lane Service Department. I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to gi I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to give a very good review for the fast lane service for the following reasons. I purchased a 2008 F150 new in October 2008. For the first six years the service was flawless. Then the honeymoon ended. Starting in October 2016 I tried five times to get an appointment for an oil change. These attempts were three to four weeks apart. The first four calls resulted in ... I am not at my desk now. Please leave a message and I will return your call... I left my name, phone number and reason for the appointment all four times. No return call. On the fifth attempt, I called the main switchboard and had them transfer my call to fast lane. After several minutes of listening to the phone ring the operator came back on and asked who I was trying to call. I told her to never mind, that I would take my business elsewhere. One last thought, on my last visit, the oil change took the better part of three hours. I did have an appointment and showed up on time. When I commented on the time it took, I was told they were very busy. Now if I was a walk-in, I could totally understand this, but with an appointment? BTW the waiting room remodel is awesome. More
by pooh
Employees Worked With
Unknown
June 01, 2017
Untrustworthy and will take advantage of you ***Update - Shannon, the service manager was very concerned. Called me and refunded me for the diagnostic fees. He seemed very genuine and made things ***Update - Shannon, the service manager was very concerned. Called me and refunded me for the diagnostic fees. He seemed very genuine and made things right for me. I appreciated the prompt follow up and he obviously cares about the clients. Where do I start. My wife and I are not "car people" and we left feeling completely taken advantage of. Her car died Monday and we had it towed here. Just from googling she thought it may be the electronic throttle body which there had been a recall on. We had it towed to Titus Will that day. They called to let her know she needed a new serpentine belt. Said it couldn't be driven without it. We bit the bullet and told them to go for it when they were addressing the recalls. I still don't believe it need the new belt. We get there to pay on Friday and they had tacked on a diagnostic fee. We payed our bill and they went to pull the car around. All is well, just get the car and get on with our lives...or not. They let us know it won't start now. After they looked into it they said they forgot to put the new serpentine belt in. On the bill it said it was missing when it showed up... We figured, honest mistake. It's the dealer so it must be the best, albeit expensive. I needed a transmission service as I was closing in on 50k so scheduled it and asked to have it checked for recalls and them fixed as well. I also had a slight intermittent squeak noise. I asked them to see if I needed brakes and quote me if I did. Fast forward to Tuesday. I drop my truck off and after nearly two hours waiting for the shuttle I took an Uber. At least it was all getting done. I get a call saying I need rear brakes, e-brake actuators on both sides, spark plug service, injections and induction service, coolant flush and fill. I get pricing and had them do the coolant but figured I better get a second opinion on the rest. I Uber back to avoid dealing with their "courtesy" shuttle. They were done with the work, but had forgotten the recall and wanted to setup a time so I did, begrudgingly. Once in my truck, I find the little squeak had turned into a very loud grinding/scraping noise that was constant. Turns out the pads have 6mm or ~50% life, needed a new $85 e-brake pedal and everything else checked out well. Rotors were rusty but not needing replacement and had no evidence they had even been take off and checked. The new grinding noise was from someone prying on the backing plate, all while telling me I'd better hurry as it was unsafe. All said and done the $1400+ they wanted to charge me was $268. I would not wish this place on my enemies, they put on a nice smile, constantly try to set you up on their loyalty program all while creating more problems than you show up with. Stupid or liars, not sure what's worse. The silver lining is I have found an awesome place I can trust to take our cars going forward. We will also not be buying our new car from these snake oil salesmen. More
by JoeB253
Employees Worked With
Jenn
May 08, 2017
Genuine - low pressure - Amazing Service My wife and I bought a Ford Expedition from Titus-Will after both doing a lot of research on vehicles and dealerships. They were a pleasant experienc My wife and I bought a Ford Expedition from Titus-Will after both doing a lot of research on vehicles and dealerships. They were a pleasant experience from the gentleman that greeted us, to our sales person, his manager, and financing. They made our experience very easy. More
by A. C.
Employees Worked With
Karl, Ed, and Chuck
January 04, 2017
Absolutely horrible job Brought my Ford Escape in for an oil change and to have the battery replaced. As she kept having startup issues with a jump fixing it I figured okay Brought my Ford Escape in for an oil change and to have the battery replaced. As she kept having startup issues with a jump fixing it I figured okay it's the battery. The service desk swore up and down that they checked the battery and it was good . I wanted a second opinion bought a Schumacher battery tester read instructions bad cell. They said they tested it but didn't"t tried to get me to buy a whole electrical service very shady service what else are they saying they are doing that they are not. More
by Never again
Employees Worked With
Daniel garage
December 19, 2016
8 hours I will never get back I waited all day to get a safety recall fixed only to be told they had to order the parts. I scheduled the safety recall. Why they didn't have the pa I waited all day to get a safety recall fixed only to be told they had to order the parts. I scheduled the safety recall. Why they didn't have the parts and why they didn't tell me and reschedule instead of making me wait 8 hours there is how I assume they treat all of there customers. More
by Fusion2013
Employees Worked With
The service desk
November 16, 2016
Dishonest business practices Avoid! Sales Manager deceptive. Early lease return not processed properly. Credit company was told I abandoned car. Naturally, Ford Credit seeks full Avoid! Sales Manager deceptive. Early lease return not processed properly. Credit company was told I abandoned car. Naturally, Ford Credit seeks full payment of car. Fortunately I have documentation that I asked for a requested early termination process. Huge problem! More
by WMRogers
Employees Worked With
Terry Powers, Jeremiah Visaya
