Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Titus-Will Ford
Tacoma, WA
219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
219 Reviews of Titus-Will Ford
January 27, 2018
Easy transaction. Zero pressure. Great value. We came in looking at used vehicles and ended up buying a new Explorer. Karl Swanson was fantastic to deal with. No pressure. Great resource. Everyone We came in looking at used vehicles and ended up buying a new Explorer. Karl Swanson was fantastic to deal with. No pressure. Great resource. Everyone from sales to service to parts have been great to work with. Thank you for making it easy, Karl! More
by DJRhino
Employees Worked With
Karl Swanson
January 27, 2018
Titus Will Low pressure sales approach let us decide on the best car for us, rather than being coerced into something we didn't want. Karl went above and beyond Low pressure sales approach let us decide on the best car for us, rather than being coerced into something we didn't want. Karl went above and beyond for us. More
by Bluebaru
Employees Worked With
Karl Swanson
January 27, 2018
Easy Peasy! I cannot say enough about Karl Swanson!! And the Titus Will Team! They truly know their stuff! I've never had car buying go easier! How many people c I cannot say enough about Karl Swanson!! And the Titus Will Team! They truly know their stuff! I've never had car buying go easier! How many people can say, "I bought a car on my lunch break"? Every step of the process was simple and Easy! And best of all...they made me feel valued as a customer!!! I love my new car and love this dealership!! More
by Heather73
Employees Worked With
Gary Samora, Karl Swanson
January 27, 2018
V6 Touring Karl was courteous, helpful and followed through with everything promised. I'm very happy with the after sale customer service. Everyone I've dealt wi Karl was courteous, helpful and followed through with everything promised. I'm very happy with the after sale customer service. Everyone I've dealt with has been fast and courteous and i would recomend Titus Will, Karl Swanson to my friends and family. And I will continue to do business with Titus Will in the future. More
by barc
Employees Worked With
James Dean, Karl Swanson
January 27, 2018
Love my Tacoma pick-up. Love my new pick-up! Bought 2017 Toyota Tacoma to replace a old Honda minivan. Dealership made it so quick and easy. We’ve brought our other vehicle Love my new pick-up! Bought 2017 Toyota Tacoma to replace a old Honda minivan. Dealership made it so quick and easy. We’ve brought our other vehicle in for service here and have always had friendly service , buying a car from Titus Will was no exception. If you want to deal with people that will help you find the best deal Titus Will is the place! More
by Hedgwig
Employees Worked With
Karl Swanson
December 23, 2017
Amazing service The reason I gave Titus will Ford this rating is because all of the staff is super nice and always wanting to help you. They provide great service and The reason I gave Titus will Ford this rating is because all of the staff is super nice and always wanting to help you. They provide great service and give it there all to serve every customer with care and respect. More
by Brenden
Employees Worked With
Rick rooney
December 23, 2017
Bought one SUV for my wife and back to get one for grandson I purchased a vehicle for my grandson ... a wonderful well cared for SUV (his dream car) what a great experience, great help in the sales dept and a b I purchased a vehicle for my grandson ... a wonderful well cared for SUV (his dream car) what a great experience, great help in the sales dept and a breeze through the professional finance dept. I will be sending my Grandson there for all his service and to the parts dept with assistance in some accessories he is looking for. More
by HeyBompa
Employees Worked With
Daniel
December 22, 2017
Used car dept. Went in expecting the worst. But to my surprise, from the salesman to the manager, I felt like family, they went over and above during and after th Went in expecting the worst. But to my surprise, from the salesman to the manager, I felt like family, they went over and above during and after the sell. After we finished all the paperwork and was setting up my phone I was told that they only had one key, the manager assured me that they would be setting up an appointment to have another key made, without any cost to me. The car was better than I had expected, I had gone to several other dealerships and by far, Titus Will had the best selection, I really cant say enough about how they treat you from the moment you arrive at the store. Oh yea the coffee bar and the baristas were fantastic. Thank you More
by mike
Employees Worked With
steve lawson, scott hamre and bill yeamans
October 19, 2017
Fast Lane Service Department. I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to gi I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to give a very good review for the fast lane service for the following reasons. I purchased a 2008 F150 new in October 2008. For the first six years the service was flawless. Then the honeymoon ended. Starting in October 2016 I tried five times to get an appointment for an oil change. These attempts were three to four weeks apart. The first four calls resulted in ... I am not at my desk now. Please leave a message and I will return your call... I left my name, phone number and reason for the appointment all four times. No return call. On the fifth attempt, I called the main switchboard and had them transfer my call to fast lane. After several minutes of listening to the phone ring the operator came back on and asked who I was trying to call. I told her to never mind, that I would take my business elsewhere. One last thought, on my last visit, the oil change took the better part of three hours. I did have an appointment and showed up on time. When I commented on the time it took, I was told they were very busy. Now if I was a walk-in, I could totally understand this, but with an appointment? BTW the waiting room remodel is awesome. More
by pooh
Employees Worked With
Unknown
June 01, 2017
Untrustworthy and will take advantage of you ***Update - Shannon, the service manager was very concerned. Called me and refunded me for the diagnostic fees. He seemed very genuine and made things ***Update - Shannon, the service manager was very concerned. Called me and refunded me for the diagnostic fees. He seemed very genuine and made things right for me. I appreciated the prompt follow up and he obviously cares about the clients. Where do I start. My wife and I are not "car people" and we left feeling completely taken advantage of. Her car died Monday and we had it towed here. Just from googling she thought it may be the electronic throttle body which there had been a recall on. We had it towed to Titus Will that day. They called to let her know she needed a new serpentine belt. Said it couldn't be driven without it. We bit the bullet and told them to go for it when they were addressing the recalls. I still don't believe it need the new belt. We get there to pay on Friday and they had tacked on a diagnostic fee. We payed our bill and they went to pull the car around. All is well, just get the car and get on with our lives...or not. They let us know it won't start now. After they looked into it they said they forgot to put the new serpentine belt in. On the bill it said it was missing when it showed up... We figured, honest mistake. It's the dealer so it must be the best, albeit expensive. I needed a transmission service as I was closing in on 50k so scheduled it and asked to have it checked for recalls and them fixed as well. I also had a slight intermittent squeak noise. I asked them to see if I needed brakes and quote me if I did. Fast forward to Tuesday. I drop my truck off and after nearly two hours waiting for the shuttle I took an Uber. At least it was all getting done. I get a call saying I need rear brakes, e-brake actuators on both sides, spark plug service, injections and induction service, coolant flush and fill. I get pricing and had them do the coolant but figured I better get a second opinion on the rest. I Uber back to avoid dealing with their "courtesy" shuttle. They were done with the work, but had forgotten the recall and wanted to setup a time so I did, begrudgingly. Once in my truck, I find the little squeak had turned into a very loud grinding/scraping noise that was constant. Turns out the pads have 6mm or ~50% life, needed a new $85 e-brake pedal and everything else checked out well. Rotors were rusty but not needing replacement and had no evidence they had even been take off and checked. The new grinding noise was from someone prying on the backing plate, all while telling me I'd better hurry as it was unsafe. All said and done the $1400+ they wanted to charge me was $268. I would not wish this place on my enemies, they put on a nice smile, constantly try to set you up on their loyalty program all while creating more problems than you show up with. Stupid or liars, not sure what's worse. The silver lining is I have found an awesome place I can trust to take our cars going forward. We will also not be buying our new car from these snake oil salesmen. More
by JoeB253
Employees Worked With
Jenn
