Titus-Will Toyota - Tacoma

I was very satisfied and happy with the dealer . I really like the way they welcomed me. I really like the way they welcomed me. More

Wonderful in every way. Not pushy, very helpful in setting up our new car. I recommend them. Not pushy, very helpful in setting up our new car. I recommend them. More

The collision repair shop is excellent! Great customer service, active advocacy for the client dealing with the auto insurance company. Superb, friendly, rapid work and communication with t Great customer service, active advocacy for the client dealing with the auto insurance company. Superb, friendly, rapid work and communication with the client. A great experience! Absolutely recommend this service! More

I came in for a specific vehicle and when I showed up the vehicle was still on the showroom floor. So now I had to wait for them to remove it before even sitting down with anyone. The original sales rep who vehicle was still on the showroom floor. So now I had to wait for them to remove it before even sitting down with anyone. The original sales rep who I spoke to passed me off to someone else as I was not financing through the dealership and he decided I was not worth his time. The new sales rep was very nice and that is the only reason I'm not rating lower. I waited upwards of 2hrs to get in with the finance rep to give him my check and sign paperwork, which they then pressured me to run a credit report to try and persuade me to finance through them. Another hour and I finally am free to drive away with the car. A month down the road I get a call from them stating that they had lost my check. I should have just said "That sucks" and driven away with my free car, but I got them a replacement check. It was just a mess and I honestly would not buy from them again or recommend them. More

I took my truck to Titus will Toyota in March to have my alternator Replaced, The service adviser called me to advise me that I needed several other items replaced including a new timing belt I agreed for t alternator Replaced, The service adviser called me to advise me that I needed several other items replaced including a new timing belt I agreed for them to do the work at a cost of $3000. When I went to pick up my truck and pay the check engine light was still on I alerted the service advisor he came out and cleared the light and said if it comes back on to call him it came back on the next day so I called the following day, He advised me that I needed another $4500 in repairs if I wanted the light to go away and stay away , I took it to a local shop day diagnosed the timing was off and I needed a new Camshaft sensor which day installed costing me another $1400. This is not a reflection on the dealership as a whole as they have treated me very well over the years it just reflects on the 2 individuals I had to deal with in my case. More

Way to expensive quote for brake work. Parts dept is also way to expensive.Shop around Parts dept is also way to expensive.Shop around More

Today i call for help with my temporary permit and leroy from sales and jacob help me out very professional and helpful from sales and jacob help me out very professional and helpful More

Had to initiate a Better Business Bureau inquiry regarding potential integrity issues as well as poor customer service. (Invoice #TOCS700601). The work I requested was not done to expectations and regarding potential integrity issues as well as poor customer service. (Invoice #TOCS700601). The work I requested was not done to expectations and to standard. In addition, Titus Will Toyota Service has an issue with Service Department Integrity. I marked one of my lugs just to be certain and test to ensure complete Tire removal and subsequent requested inspection was ACTUALLY done to FULLY assess potential issues. My Marks indicate NO tire removal. In addition, based on my phone call this morning and review of my invoice, the clerk indicated we "test drove the car" and didn't hear or see anything". Please explain to me if you open at 0700 and somehow even if my car was 1st in que, that the full inspection to include putting on a lift (that I was expecting) took place in under 45 minutes? The problem your facing with this is that I get a phone call stating "nothing found" at 0747 a.m. Do the math, this strongly indicates that no effort was done as requested to put on lift. Can you honestly tell me that the Service Department pulled all the tires, looked at the differential, axles, hubs, bearings, and the complete brake inspection took less than 40 minutes? Your team did not. I have proof that not all of my tires were removed and therefore calling into question your Service Departments integrity and honesty. My wife and I were loyal customers for over 20 years. This is our 4th vehicle purchased from Titus. We have experienced issues regarding appointments, conflicting online scheduling issues and lengthy waits just to get an appointment. This compounds our frustration and confirms a lack of faith in Titus Will Toyota Service. Never again. You have lost a valued customer. Looking forward to your team's response on the Better Business Bureau Claim I have initiated. More

Oct 27 2021. Took my vehicle in to have door open and lock function diagnosed. Owned the vehicle for 8 months only the drivers door worked via any lock/unlock mechanism request. A recall existed on the d lock function diagnosed. Owned the vehicle for 8 months only the drivers door worked via any lock/unlock mechanism request. A recall existed on the drivers door harness. Service person suggested I wait until that repair was complete as it might fix my problem. I was informed later that it did not fix the problem and would require the junction box be replaced as no signal was going through it. The cost would be 1600 dollars. I rejected the repair and paid a diagnostic fee of approximately 120 dollars. I was told that upon putting everything back together, that the problem still existed. However, When i picked the vehicle up, the doors worked and have worked consistently now for 3 weeks. I can no longer have faith in this company. I almost paid 1600 dollars for a repair that had been resolved already. They said well maybe you got lucky. But How is it the problem was there when you last checked it prior to my pick up and suddenly it wasn't. I cancelled all future appointments for service as I cant trust them beyond this. More

Both the finance dept and salesperson were unresponsive to my calls/emails about a delay in financing after my purchase was completed. Three weeks after I have purchased my car, my lender has received abso to my calls/emails about a delay in financing after my purchase was completed. Three weeks after I have purchased my car, my lender has received absolutely nothing from Titus Will. I would look elsewhere to purchase. More