Todd Wenzel Chevrolet

Todd Wenzel Chevrolet responded

Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right. Please reach out to our Service Director Todd Halsey at thalsey@toddwenzel.com or (616) 975-3657, or our Customer Retention Manager Chris Johnson at cjohnson@toddwenzel.com or (616) 975-3671 at your earliest convenience to discuss. Thank you again.

Todd Wenzel Chevrolet responded

We are truly sorry to hear about your frustrating experience with the vehicle purchased from us and we sincerely apologize for any inconvenience this situation created. We want to clarify the nature of "as-is" vehicle sales, as this is a critical aspect of such transactions. When a vehicle is sold "as-is," it means that the buyer is accepting the vehicle in its current condition at the time of sale, and the dealership does not provide any warranty or guarantee for repairs that may arise after the purchase. This is clearly stated in the paperwork you signed. We aim to be transparent about this to ensure all buyers understand their responsibilities with an "as-is" purchase. We also encourage buyers to take the vehicle to be inspected by a trusted mechanic, as it likely has not gone through our inspection process. We regret that the car did not meet your expectations. We value the safety of all our customers, and it saddens us to read that you feel we lack integrity or accountability. We strive to provide clear information about the vehicles we sell. If you would like to discuss this matter further, please feel free to reach out.

Todd Wenzel Chevrolet responded

Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right. Please reach out to our Service Director Todd Halsey at thalsey@toddwenzel.com or (616) 975-3657, or our General Sales Manager Brian Reilly at breilly@toddwenzel.com or (616) 209-0408 at your earliest convenience to discuss. Thank you again.

Todd Wenzel Chevrolet responded

It is our understanding that the vehicle in question was in fact at the dealership when you arrived, and available for you to view and purchase; however, the turbo is blown on it and will not be fixed prior to sale, which is why it was placed for wholesale. Our Sales Manager JS Bleau has informed you of this and is currently in communication with you hoping to find a suitable vehicle for you. We sincerely hope that you will be able to work together and get you into a new, safe vehicle soon.

rickboorman responded

No, I was told the vehicle was gone.

Todd Wenzel Chevrolet responded

We apologize for any inconvenience. It is our understanding that JS Bleau, our General Sales Manager, called you twice yesterday and did not hear back from you. JS emailed back and forth with you to help resolve your issue.  Our offer still stands to look at the tire and fix it based on our tire technician’s recommendation, whether it is re-patching the tire or replacing it. The warranty you speak of is a powertrain warranty and unfortunately does not cover tire replacement. We hope to hear from you soon!

Stanleylkulakowski responded

And i mentioned the warranty only because it wasn't sold as is And you say someone called i don't know i get so many spam calls it didn't come up under todd cheat you wenzel or did they leave a message!!!

Todd Wenzel Chevrolet responded

Hi, Thank you for taking the time to share your experience. Firstly, we want to express our sincere gratitude for choosing Todd Wenzel Chevrolet for your recent service. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. We were disheartened to read your recent review, as our team was under the impression that you were satisfied with the service and repairs you received. We genuinely apologize for any miscommunication or oversight that may have occurred. To better understand your experience and resolve any issues, we would greatly appreciate it if you could provide more details about the specific aspects of our service and repair that fell short of your expectations. If you're open to it, we would like to connect with you personally to discuss your experience further. Please feel free to send our Used Car General Sales Manager JS Bleau an email at jsbleau@toddwenzel.com or call at (616) 975-3611; or our Service Manager Jerry Brott an email at jbrott@toddwenzel.com or call at (616) 777-1125. Once again, we appreciate your feedback and would like the opportunity to make things right. Your satisfaction is our top priority, and we look forward to the opportunity to speak further about this. Thank you for your time and understanding.

Jonfeeback60 responded

Whether You spend $8k or in my case $80k On a vehicle, my expectations are a dealership does what they say they’re going to do. On top of the thousand dollars out of my own pocket for scratch repair, I am also out thousands of dollars from my truck being down due to a mishap on services part and not being able to use my three-quarter ton diesel for my business. To top off my frustrations, I bought an appearance package for my truck, and now I have to use one of my yearly coupons to ceramic coat my truck after body damage from your service shop. I will also have to deal with in the future problems with trading my truck in and getting offered less due to body damage and that information being readily available to all GM dealers. A solution that I had brought forth to the dealership to make things right after only owning this truck for two months was to purchase the truck back for what I paid for it and give me a chance to buy a brand new vehicle you had sitting on your lot. In which I was told would never happen. If your team was under the impression I was satisfied with the repairs made, and the service I experienced, Then I’m afraid to say that is not true. I kept my calm and did not stress my anger towards anybody there because I knew it wouldn’t get my truck fixed any quicker, nor any better. No one there was able to reach a sensible, middle ground to make things right with me so as far as future business, I still plan to not go back. Thank you.