Todd Wenzel Chevrolet

Treated like family in an hour of need We were on our way to Traverse City from Chicago when our Oldsmobile broke down. Despite all of the expense and inconvenience of needing a major repai We were on our way to Traverse City from Chicago when our Oldsmobile broke down. Despite all of the expense and inconvenience of needing a major repair miles from home, Julian in the service department helped us tremendously. I feared we might be treated as second-class customers because we had an old car and were dumped by fate at their doorstep, but Julian treated us like family. Although there were hiccups getting back on our way, the stressful circumstances were mitigated by Greg Murray handling our after-hours phone call. They stood behind their work 100% when we were essentially helpless and stranded. Julian made it possible for us to save what we could of our trip, and took care of all of our follow-up phone calls and questions. These guys really went above and beyond and have earned my loyalty. Someday, if we are in the market to buy a new car, we are going to drive to Hudsonville from Chicago to do so. More

Worse customer service ever!! I set up an appointment to look at a car. They didn't have the car there when I showed up. after I called that morning to verify it was there. To dri I set up an appointment to look at a car. They didn't have the car there when I showed up. after I called that morning to verify it was there. To drive and hour to find out they didn't have the car let alone couldn't find my appointment even though I had the email confirming the car and the appointment. I then sent an email back thanking them for wasting my time. The guy I was told to meet was Gary Thorn when I got there I was told he had to leave. So I never even talked to the guy I was sent to talk to. It's their loss. I did buy a car and spent twice the amount we where planing because I found a better dealership. If your looking for a place to buy a car I wouldn't go here if it was the last place on earth. More

Oh my gosh! I cannot not even begin to tell you how wonderful the experience was at Todd Wenzel hudsonville, Mi location. I would recommend working the with Mark Howard to everyone. He is a breath wonderful the experience was at Todd Wenzel hudsonville, Mi location. I would recommend working the with Mark Howard to everyone. He is a breath of fresh air in the sales world. Mark is very old school not pushy and one of the most unconventional sales people I have met in a long time. It started off with a phone call and just answering questions and he wasn't trying to hurry and get me off the phone. He took his time. After that a visit to the dealership a couple weeks later just to see what kid of SUV/Truck my husband might fit into. Again not in a hurry and very helpful. Never pushed us once. Mark has the old school mentality that this is a big purchase and not one that will be made over night.He has the right approach. There was not a doubt in my mind that when we made a decision that the sale was going to Mark! If you want to work with a wonderful sales person while purchasing a car. Please, please call. Mark. You will not be disappointed!! Thank you! More