Tom Ahl Family of Dealerships

Easiest Deal Ever I live an hour and a half away and pretty much completed the deal through a few text massages. I was given a fair price for my trade and they were ver I live an hour and a half away and pretty much completed the deal through a few text massages. I was given a fair price for my trade and they were very negotiable on their vehicle. Drove up and they had everything ready. Was in and out in about an hour. Trevor was very responsive and took care of everything. More

Randy Mason is Awesome Buying a car with Randy Mason and Tom Ahl Family of Dealerships was absolutely fantastic. It was a seamless process with a great end result. It was ni Buying a car with Randy Mason and Tom Ahl Family of Dealerships was absolutely fantastic. It was a seamless process with a great end result. It was nice to be greeted by Mr. Ahl himself when we arrived to pick up the 2017 Chevy Equinox today. With a long family history of buying cars from Tom Ahl I'm very glad I didn't stray from tradition on my first vehicle purchase. I will continue this tradition in my future purchases and would recommend the place that has all the prices on the front window! Thanks Randy! More

We purchased a 2019 Terrain. Kelsey Schumacher is knowledgeable, friendly, and helpful. She worked hard to find us the Terrain we wanted at another dealer. After it was locate Kelsey Schumacher is knowledgeable, friendly, and helpful. She worked hard to find us the Terrain we wanted at another dealer. After it was located she was prompt in getting it to Lima and getting it detailed. Kelsey patiently helped us set up with Bluetooth and explained other technical equipment. More

Limp home mode I bought 2014 Santa Fe 18 months ago. I love the car. I was losing acceleration. Fortunately it was die to a recalled part. I trust their service dep I bought 2014 Santa Fe 18 months ago. I love the car. I was losing acceleration. Fortunately it was die to a recalled part. I trust their service department. My 2005 last until 2019. I took hood care of it and put on 173,000 miles on it. I'd still be driving it if someone wouldn't have wrecked it for me. I always chuckled when people got in my car and told me what a smooth ride it was. They were surprised when i told them how they old it was. More

Amazing services This is the best dealership I have ever been to. I would gladly recommend this dealership to everyone. Adam Hooker was a fantastic sales consultant. This is the best dealership I have ever been to. I would gladly recommend this dealership to everyone. Adam Hooker was a fantastic sales consultant. More

It is good to know people!!! We had our van towed to Tom Ahl because it had died on the roadway. We left it in their hands to figure out what the problem was. A little while later We had our van towed to Tom Ahl because it had died on the roadway. We left it in their hands to figure out what the problem was. A little while later I received a phone call telling me that my battery was bad and they couldn't do anything without replacing my battery. I told her that we had just replaced the battery within the last 1.5 yrs and the the battery shouldn't be bad. She then reiterated her previous statement, so Inreitereated mine. She then said again we can't do anything until we replace the battery and that will be $193.06 plus tax. I told her again that we just got s new battery within the last 1.5 yrs and I only spent $150.00. I was at work when the conversation was taking place and on my way to a meeting. When all she did was repeat herself........again......I simply told her to do whatever she needed to do and hung up. A little whole later I then received another phone call from the same individual who told me the alternator was bad and needed replaced. She told me that was covered under my drive-train warranty and I would just have to pay the $100 deductable plus the price of the battery bringing my total to $293.06 plus tax. I again stated that something didn't seem right and then hung up. I then called my dad who agreed that something didn't sound right. He told me he was going to make a phone call. He then called me back to say that he called a buddy of his who was going to look into the situation and then would call him back. A little while later I then received another phone call from Tom Ahl telling me the vehicle was done and that the total owed was going to be $106, that Vince Downing had gone over there himself and checked my battery and that the battery was fine, it just needed charged. The next day we picked up the van and barely got it down the road when the battery light came back on. We returned the van to the dealership. When they called to tell us what was wrong they told us it was the module. Why wouldn't you check to be sure everything is fixed prior to a customer picking up the vehicle. There were only 2 good things that stuck out......a big thank you to Vince for checking into things and making sure we were taken care of and not getting screwed......the second, thank you to Marlon for noticing our AC was out and having that checked before we picked up our vehicle. I typically don't have a good experience with Marlon as she was the one we were speaking to, the one not listening toward the beginning of our experience but I am glad she redeemed herself at the end. I am confident, though, that had Vince not stepped in none of the other stuff would have been caught and we would have gotten screwed!!!! I may purchase a vehicle from Tom Ahl again, but I will.never do ANYTHING through the Chrysler side as I feel they attempt to nickel and dime you! I have dealt with some on the GMC side of things before, such as Crystler told me they had NO vehicles for me to use that would fit my entire family. Even after I told them I had 3 in car seats they attempted to put me in something about the size of a Ford focus. I again called my dad who made some phone calls and then those on the GMC side came to my rescue and helped me out. This doesn't have anything to do with this specific encounter, but there is a huge difference between the customer service on the Chrystler side vs the GMC side and this is something that should definitely be addressed as I am not the only person who has noticed this or has stories similar to mine!!!! More

Fast. Easy. Value. Scott Trigilio at Tom Ahl was great to work with! He gave my wife and I all the time and info needed for us to find the right vehicle for our family w Scott Trigilio at Tom Ahl was great to work with! He gave my wife and I all the time and info needed for us to find the right vehicle for our family with no hassle or pushy sale tactics. Once we decided on our 2018 Traverse, Scott made the purchase process quick and easy. I’d definitely recommend Tom Ahl and Scott Trigilio to anyone in the market for a vehicle! More

great experience Came onto the lot a week or two ago and we saw this 2008 Jeep Wrangler, that fit our price range and what we wanted. we came back and talked with Gen Came onto the lot a week or two ago and we saw this 2008 Jeep Wrangler, that fit our price range and what we wanted. we came back and talked with Gene about and took it for a test drive, we really liked it even tho it had a small issue that needed to be taken care (which it was) Got a call from Gene telling me that when they got the vehicle in they found that it needed 2 brake lines replaced and further more while it was in the check engine light came on indicating that an O2 sensor needed replaced. he said it would be 5 days until the sensor would be in and he would call me when it was ready ( he did as promised) Today (5/13) we came in Gene had all the paperwork ready, and we were out of the dealership by 10;30 ish. Thanks Gene for your help!! I have purchased several vehicles at Tom Ahl, and over the years have come to know a few of the employees there on the sales staff, and am greeted by each and everyone of them! More

Incredibly amazing The customer service of Tom Ahl was phenomenal. The salesman/workers were so helpful and helped keep the stress level down. Thank you so much for your The customer service of Tom Ahl was phenomenal. The salesman/workers were so helpful and helped keep the stress level down. Thank you so much for your time! More

Excellent car buying experience Adam Hooker and Jeramy Adis were amazing during my car buying experience ! Very helpful , knowledgeable and patient while I figured out what I wanted Adam Hooker and Jeramy Adis were amazing during my car buying experience ! Very helpful , knowledgeable and patient while I figured out what I wanted !! Appreciate them very much !! More