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Tom Ahl Family of Dealerships

Lima, OH

4.6
3,665 Reviews

2525 Allentown Rd

Lima, OH

45805

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Showing 3,665 reviews

March 12, 2019

Purchasing a new car Kelsey did a great job answering our questions and understood what our circumstances were. She was willing to wait for the time to be right for us to More

by Phylbern00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Schumaker
Mar 12, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for sharing your experience! We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future!

March 12, 2019

Great experience! We are very happy with Tom Ahl and our salesman Jeff Skelly! Great experience! Will prosbbaly become a life long customer. From the test driving to f More

by Leelee83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Skelly, Dustin Dye
Mar 12, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for such a great review! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

March 12, 2019

Disappointed I came to Tom Ahl thinking I wouldn't be disappointed and to buy my wife a more reliable vehicle. So far the vehicle has been in the service departmen More

by TAYBOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Hoffman
Mar 13, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for sharing your service experience with us. Your safety and satisfaction are our top priorities. We truly appreciate your business and the opportunity to serve you! Our General Manager, Vince Downing would really like to speak with you about your vehicle if you could please call him at 419-230-8705. We look forward to providing you the 5-star experience you deserve in the future!

March 11, 2019

Title Rotation Service The staff was very professional and friendly! I was very impressed with everyone I spoke with. I will definitely continue going to Tom Ahl for servi More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Mason
Mar 11, 2019 -

Tom Ahl Family of Dealerships responded

Hi Laura, thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!

March 11, 2019

Friendly and professional Always good at explaining what is to be done and timely. Fair in pricing and getting work completed when promised. Will come back when service is ne More

by Patsylmorrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Suever
Mar 11, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for such a great review! It was such a pleasure serving you! See you next time!

March 11, 2019

Recall work performed I was able to schedule My appointment within the week that I called and to get the recall resolved right away. It was very quick and efficient. More

by CKERSKER
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amber Cira
Mar 11, 2019 -

Tom Ahl Family of Dealerships responded

We are so happy to hear about your positive experience with Tom Ahl Family of Dealerships! We greatly appreciate your business and look forward to your next visit with us!

March 11, 2019

Time to wait Good work just takes time. Waited an hour and half for an oil change and tire rotation. Not a big deal just wish it was faster. More

by CWEAVER3135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Hodge
Mar 11, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for sharing your experience! We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future.

March 11, 2019

Service work and RUST QUESTION Service was fine I am pissed about the RUST on the truck with 105,000 miles it is not covered by Chrysler Not sure if I will buy a Chrysler again More

by LEWIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Vorst
Mar 11, 2019 -

Tom Ahl Family of Dealerships responded

We apologize that you are having to deal with the rust issue. The newer model years are made out of improved materials and we have been seeing less instances of rust since the change. We also offer Ziebart protection at a discounted price if that is something you would be interested in the future. We greatly appreciate your feedback and thank you for reaching out to us about your concern.

March 10, 2019

Charlie. Was very helpful. Made our experience quite worthw Charlie spent a lot of time helping us. He's excellent salesman. We have purchased most all of our vehicles there and have been very satisfied. More

by Teresa 1940
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Cypher, Jeremy Addis
Mar 11, 2019 -

Tom Ahl Family of Dealerships responded

Hi Teresa, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

March 10, 2019

How is warranty NOT warranted? Brought vehicle in and had a bad warranty part for $1000 but it will only get fixed if we pay $6000 for damage it caused.....maybe caused! No dealer s More

by Love my Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Suever, Marlon White
Mar 11, 2019 -

Tom Ahl Family of Dealerships responded

On behalf of Tom Ahl Family of Dealerships, we sincerely thank you for taking the time to write about your experience. We are so sorry to hear about your concerns. Please know that your business is not taken for granted. We greatly appreciate your business and the opportunity to serve you. The appropriate associate will be reaching out to you shortly, if not already. We look forward to gaining your support in the future.

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