Tom Ahl Family of Dealerships

Tom Ahl Family of Dealerships responded

Thank you for your feedback. It seems that our team was in contact with your manufacture’s warranty department for your concern throughout your vehicles visit and that it was unfortunately denied. We apologize if it took longer than expected and would be happy to discuss any questions or concerns you may have regarding the situation.

Jeff responded

I see your dealership missed the point altogether, read my feedback again not once did I complain about my truck not being repaired it was all about your poor Quality first service team or a lack of it. I schedule this in March for a drop off date of May 3rd, after going through Chrysler customer care center who referred Tom Al to me. The lady at your service department was nice, she said since I did not purchase it from you she had to get the drop off to do the work on my truck approved, and she did ( not the repair it's self ) I arrived May 3rd and worked with Weston. He was rude from the start, and told me in front of a packed service department of people dropping off there cars quote ( if you did not purchase it from us we are NOT fixing it, also argued that the vin number was to a salvage title because he was reading it incorrectly. After I got upset with the tone and lack of respect he was giving me, he said he would keep my truck, but I would be on a 4 to 6 week waiting list to have it painted once again because I never purchased it for there. Told him I just waited my six weeks, I was in the computer, he just looked at me and said well the girl should have never scheduled it because of where it was purchased from. Next day May 4th I called the dealership to talk with the owner about my disrespect, not my truck being fixed and the young lady on the phone would not contact me with the owner, she connected me with Vincent the general manager who's mail box was FULL. I called right back she said I would need to talk to the service manager and of coarse he was tied up for the second time ( asked to talk to him in person on the May 3rd date but he was to busy then also ) so they pass me to Tyler who said he would take my complaint to the service manager and have him contact me right away. Today is May 19th never received his call, Vincent did call on the 16th of May only after I slammed your dealership with my response. You see fixing my truck is a whole different issue and another story, I had it to TWO different Dodge Ram dealers and there body shop looked at it and both said the hood was a factory defect there is no dents or scratches they painted over rust, plus the local body shop i'm taking it to said the same thing, a 30 year body man, but you took pictures sent them off and someone reviewed them and said no.................. you never wanted my truck there from the start because I never purchased it there just like Weston made very clear. I spent 35 years 3 months and 11 days serving this great country to include two trips to Iraq trust me I know what customer service is all about, you see I was not always local, I have purchased cars and trucks all over the US because that's where my duty station was, then I receive this xx that it was not purchases from you. Trust me in closing, i'm retired now I can buy local but it will never be from Tom Al, and I brought a family friend up there just two weeks ago and she purchased a new Hyundai Santa Cruz from Chris ( Chris was GREAT ) maybe your service department could take some classes from him on how to treat customer's. Thanks to all the social media now days I can share this experience with everyone, and of course my Military brother and sisters will appreciate hearing my story too. VR, Jeff Schetter ,

Tom Ahl Family of Dealerships responded

Thank you so much for your kind review, Betty! We are proud to provide you quality experiences and we appreciate your business!

Tom Ahl Family of Dealerships responded

Thank you, Gerald, for your review! We appreciate your feedback, your business, and we look forward to helping you again in the future!

joetgen44 responded

Dealer is responsive and will meet your expectations. Excellent staff. Honestly can’t find one bad thing to say.

Tom Ahl Family of Dealerships responded

Thank you for your feedback! We are happy you had such a great experience and look forward to helping you again in the future!

Tom Ahl Family of Dealerships responded

Hello - I understand our manager has spoke with you in regards to this. Please let us know if there is anything else you need! Thank you.

Tom Ahl Family of Dealerships responded

We appreciate your feedback about your experience, Chris!

Tom Ahl Family of Dealerships responded

Thank you for your feedback and recommendation! We are glad you had a wonderful experience!

Tom Ahl Family of Dealerships responded

We greatly appreciate you taking the time to leave feedback about your experience. We look forward to assisting you again next time!

Tom Ahl Family of Dealerships responded

Congratulations on the purchase of your new Santa Cruz! We are here to help if there's anything else you need Joyce!

Tom Ahl Family of Dealerships responded

Thank you for reaching out to us about your concerns. Our General Manager, Vince Downing, has been made aware of this and would like to speak with you. He will be getting in touch with you to discuss or you are more than welcome to call him at 419-230-8705. Thank you again for your feedback, it is greatly appreciated.