Tom Bush BMW of Orange Park

Top Notch Treatment This is my 3rd 530i that I've leased/purchase from Tom Bush BMW. All three experiences have been with three different salespeople and the experience This is my 3rd 530i that I've leased/purchase from Tom Bush BMW. All three experiences have been with three different salespeople and the experience has been great each time. Any time my car has needed service, the professionalism and courtesy extends with their service team. The "Genius", Don, at TB BMW of Orange Park was extremely thorough, patient and professional during his tutorial of my car. Overall, my experience was great and I look forward to a lasting relationship with this dealership. More

Excellent customer service from Jim. The service received was excellent. Friendly atmosphere and the business was very clean. Mr. Mitchell was awesome. He really spent a lot of time givin The service received was excellent. Friendly atmosphere and the business was very clean. Mr. Mitchell was awesome. He really spent a lot of time giving detailed information about BMWs. More

The worst service I’ve every experience Service person Clem provides unprofessional service. BMW had my car a week adding up a whopping $995 repair bill only to break down again 20 mins of Service person Clem provides unprofessional service. BMW had my car a week adding up a whopping $995 repair bill only to break down again 20 mins of me leaving. This is my second Bmw. I’ve always been pleased with Tom Bush service until now. I hope that my issue can be resolved being that I’ve written a formal complaint to the service manager Mr James Latham. More

Outstanding Tommy Durham and other office personnel kept me well informed on the status of my car. Kelvin Morales did an excellent job of troubleshooting and repa Tommy Durham and other office personnel kept me well informed on the status of my car. Kelvin Morales did an excellent job of troubleshooting and repairing my car. More

Outstanding service As always Tom Bush of Orange Park hit it out of the park with their GREAT customer service. Service Advisor Clem Myles got me in and arranged for a ri As always Tom Bush of Orange Park hit it out of the park with their GREAT customer service. Service Advisor Clem Myles got me in and arranged for a ride to take me to work so quickly I made it to the office before 7:30 am. Tom Bush consistently performs above expectations. Thanks. More

Great BMW Dealership I purchased used BMW X5 5.0. The car was in great condition, as described on the BMW website. Every person we met demonstrated outstanding commitment I purchased used BMW X5 5.0. The car was in great condition, as described on the BMW website. Every person we met demonstrated outstanding commitment to customer satisfaction. I would highly recommend this dealership. More

Fantastic first service experience Tommy Durham took great care of me and my car. He got the maintenance plan that the previous owner had purchased transferred to me which covered all o Tommy Durham took great care of me and my car. He got the maintenance plan that the previous owner had purchased transferred to me which covered all of my costs. As a first time BMW owner, I had no idea what to expect. He explained everything and was very thorough. The facilities were clean and comfortable. Complementary snacks and car wash and vacuum. Thank you Tom Bush BMW More

What a disappointment!!!! I was told that I needed $1,200+ for repairs to my Z4 convertible top that were not covered by my warranty, which I do have. The problem is, I was al I was told that I needed $1,200+ for repairs to my Z4 convertible top that were not covered by my warranty, which I do have. The problem is, I was also informed that this may fix the problem, but they were not sure. Still trying to figure out what kind of customer service and troubleshooting this was. Reached out to BMW USA and NEVER received a return call. I guess I no longer have a convertible or respect for BMW. More

satisfaction guaranteed Great People and overall great experience when shopping for a new vehicle....From Jim, Don, Douglas, and Jorge all in one word great job and thank you Great People and overall great experience when shopping for a new vehicle....From Jim, Don, Douglas, and Jorge all in one word great job and thank you for fast delivery ... More

Not customer focused No one has the audacity to reach out in a timely fashion. Expressing the importance of asking for ones information and leaving them in the air has lef No one has the audacity to reach out in a timely fashion. Expressing the importance of asking for ones information and leaving them in the air has left the worst taste in my mouth for this dealership. Elizabeth finance manager and krystal you should reconsider the level of service that you provide on behalf of BMW. More